SUMMARY:

• Confidential is an articulate, engaging and PMP certified Senior Program/Project Manager/SCRUM Master who offers 20+ years of diverse experience implementing large application development and Cloud (Salesforce) projects in the role of Senior Project Manager, Program Manager, Lead Business Analyst, Systems Analyst and Developer. Excellent verbal and written communication skills to manage business expectations with a delivery - focused approach to quickly build rapport and maintain strong working relationships with senior management, development teams and stakeholders.
• Worked on several large, turnkey ecommerce Agile/Scrum initiatives (new development & migration projects)
• Confidential was used to manage meta-data, digital rich media and build multi-channel site design strategy.
• During my time at Confidential, I’ve usedWCMS, DMR and other similar content tools.
• I have experience in managing application development projects on cloud platforms such as Salesforce.com and Mendix.com.
• The typical tools and technology used within various environments throughout my career includes JIRA,Rally, MS-Project, TFS,Clarity, Niku, Workbench, Salesforce, SharePoint, Confidential, .Net C#, Java J2EE based tools. Confidential has extensive experience in Agile/Scrum, RUP and Waterfall methodologies.
• PMP Certified. Implement PMO best practices around project, service and delivery.
• Managed a multi-million dollar Claims status and Repair Estimation project for a large auto insurance client ( Confidential ) in San Diego CA using agile/scrum methodology.
• Worked on BestBuy.come-commerce websitemigration project ( Confidential ),a multi-million dollar engagement, interacting withcross context teams including marketing and user experience, customer service, business operations, data warehouse, architecture and senior management. An iterative RUP methodology was adopted for this project. Managed processes and special use cases for Behavioral Analytics, User Profile Management, Cross-sell, Up-sell content techniques during the website migration of Bestbuy.com.
• Vendor management and offshore team coordination to maintain high standard of service and quality control.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program/Project Manager/Scrum Master

Responsibilities:

• Scrum Master for 2 Scrum Teams with about 8 members in each team (a) Cloud compute Force Team
• Build a Sales Force portal to service Special Waste customer requests and maintenance. Enhancements to Sales and Marketing and BI reporting capabilities to enable market penetration, revenue growth, pricing guidance and customer satisfaction. (b) HR and Finance Team: Trux system migration and training, Advance HR and Finance capabilities to the WorkDay system. Capital budget load process enhancements
• Responsible to help the Confidential Leadership team (CIO and IT Directors) in bringing change to IT methodologies and functions for the development and management of Software and Hardware assets.
• Help define best practices and move several teams from Waterfall to an Agile Scrum based methodology, thereby improving efficiency, team collaboration, revenue, growth and maturity.
• Work with Version One Agile software tool, coach and mentor the team to adopt SCRUM in various teams. Manage Team backlogs, Sprint ceremonies and track Sprint burn-downs/burn-ups. Use JIRA for tracking Incident Management and issue tracking for production systems.
• Conduct various coaching sessions on SCRUM best practices
• Implement a Scrum-Of-Scrum with multiple scrum teams, Team Leads and Scrum Masters.

Confidential

Sr. Program/Project Manager/Scrum Master

Responsibilities:

• Manage and Lead the 2015B POS Software Implementation Program for NEC at SEI. This Program includes 5 major IT projects namely: Lotto Lottery Restrictions, ENCORE 700, BT Applications, HFGM and GVR CR.
• Overall development team comprised of 40 Team members (10+ Dev, Architects, DBA; 15+ Testing team and 15+ Business Stakeholders)
• Managed a budget of about $2.5 M with an onsite-offshore model diverse team for over 10+ month.
• Worked closely with Microsoft partners and SEI stakeholders to manage a team of 15 (Dev, QA and Architect and Business Stakeholders) and build a proof-of-concept (POC) on a HTC (Hybrid Thin Client) Cloud solution using the Azure architecture to depict the platform of future for SEI stores, NEC recommendations and proposed solutions.
• Followed a semi-Agile methodology to elaborate the requirements, and Agile SCRUM to design and develop the POC application.

Sr. Management Consultant

Confidential, Plano, TX

Responsibilities:

• Responsible for managing nine Pilot projects for the PLM group and ESIT (Enterprise Services Information Technology) EPMO at Confidential to help improve their GTM (Go-To-Market) schedule; successfully reduced the average GTM time from 44 weeks to 27 weeks for the the products in scope of these pilot projects.
• Lead efforts in building best practices and a new Phoenix process using PLM Stage Gate process methodology for managing product life cycle application with the help and guidelines of leading industry consultants PwC (Price Waterhouse Cooper).
• Build and manage integration of Athena a Salesforce.com (Sales Cloud) social learning platform (~ $6.5 Million) with the pilot projects, provide C-Level reporting and help establish a forward looking vision to the Confidential Global PLM organization.
• Work with the PLM organization and provide operational and strategic leadership to a team who is tasked with developing and implementing an Agile/Scrum based methodology, automation testing process and governance structure to the Enterprise Global PLM organization.
• Manage an e-commerce pilot project for the PLM team interacting with onsite and offshore developers; also managed an SAP HANA pilot project for the Marketing and Sales team involving onsite and offshore interaction.

Confidential, Dallas, TX

Senior Manager - Program Team/ Scrum Master

Responsibilities:

• Responsible for the procurement, development and implementation of Cloud based CRM tool Salesforce.com (Sales and Service Cloud) single source of truth, at Confidential, $multi-million program.
• Implemented Change Management process for managing Project Scope, cost and timeline.
• Responsible for planning, implementation and release management of a team of 20+ onsite and offshore resources using Agile/Scrum methodology.
• Successfully completed development and implementation of Salesforce.com there by generating a yearly saving of ~ $3.5M in operational cost for Confidential . The team later supporting project issues and escalations.
• Utilized following tools: JIRA, MS Project and AA specific tools/ technologies.

Confidential, San Diego, CA

Senior Project Manager

Responsibilities:

• Responsible for a Claims Status and Repair Estimation project engagement for a large auto Insurance client Confidential.
• Confidential application is used internationally and is built partially on a .Net, C# based environment and partially on Java based environment.
• Several new additional customer facing e-commerce features are being added to the application and are built using Agile Scrum methodology, using JIRA, Click, and Ajax on an Oracle DB platform.
• Core responsibilities included managing a team of 10+ IT staff and to work with on-site and offsite resources on automation testing to meet on-time project deliverable.
• Responsible for Release management and managing Scope changes by closely following Change Requests and the Change Management process.
• Work closely with Senior Management to negotiate Scope, schedule, interview and hire resources to the team, perform day to day management duties, weekly Status Reporting to the client Executive Team, and handle risks issues and constraints for the project.
• Successfully implemented the Claims and Repair Estimation project, generating revenue of about $5M yearly by automating the interactions and business process between Clients and Vendors.

Confidential, Minneapolis, MN

Senior Project Manager

Responsibilities:

• Managed Confidential project, an online and mobile Educational and Test Assessment application used by elementary school students in public schools from seven states.
• Responsible for a team of 30+ IT staff, lead Confidential Application Team through all phases of SDLC and established a standard for implementing Agile Scrum based project for the enterprise.
• Worked with Project Teams, lead the team in development, testing and on time delivery of project deliverables for online and hand held mobile technology application.
• Developed Best Practices in Process Management, SaaS, Change Control, Change Management and Software Development methodologies.
• Outcome: Successfully led the Agile SCRUM team to complete development of the Confidential application for the seven states in US, just in time for the school year to start.

Confidential, Minneapolis, MN

Senior Management Consultant / Business Process Management Consultant

Responsibilities:

• Lead a BPM (Business Process Management) assessment effort for the Client Confidential .
• Worked in a team of 4, meet with the Leadership team, Senior Management and Business SMEs to analyze exisiting business processes and develop a proposal to recommend a plan for the Platform of the Future (PoTF). Identified similarities, complexities, gaps and improvements in processes to eventually build a common platform for the future.
• Worked with Health Insurance and Self-Funded Meritain Clients. For example: Plan Build, Implementation, PBM (Pharmacy Benefit Management), Client Accounting, Funding & EFT, Eligibility and Enrollment.
• Led meetings and BPM sessions with Leaders and SMEs to capture information needed for BPM assessment.
• Outcome: Successfully completed and presented the BPM assessment and proposal to Confidential to enable business decision making with regards to aligning business processes and Best Practices between Aetna and Confidential for future platform.

Confidential, Minneapolis, MN

Senior Management Consultant / Project Manager / IT Business Consultant

Responsibilities:

• Worked in Business Process Information Definition (BPID) team supporting various mobile technology project initiatives for the Innovation and Development Center (IDC).
• Worked with business leaders and senior leadership to document, lead, and manage development of complex state of the art software applications, automation testing and implement using Agile Scrum and RSA methodology. Received certification in RSA (level2) and Pega BPM.
• Optum Health - PHM Health Management Mobil application used to promote healthy lifestyle and encouraging participants to achieve various healthy goals, challenges and disease management (diabetes, Weight loss, etc.)
• Managed development, testing and implementation of PHM application on mobile technology hand held devices.
• BPM project for Claims Adjudication System - Utilized Pega BPM working closely with UHC Claims Technical Team to implement this initiative.
• Provided Best Practices and SDLC expertise to implement various business processes.

Confidential, Minneapolis, MN

Senior Management Consultant / Project Manager / IT Business Consultant

Responsibilities:

• Worked with Carlson's Business and Executive / Management team to evaluate Best Practices in the Meetings and Events Management industry, facilitated product demonstrations for Make/Buy analysis and help guide Business and Management team to make a cost-effective and forward thinking solution decision.
• Work with the Business team in understanding, defining and guiding the creation of the Project Charter for Meetings and Event technology solution.
• Organized product demonstrations with third party vendors; facilitated overall demo discussions and co-ordinate decision making process.
• Provided Best Practices and SDLC expertise for smooth transition of business processes.

Confidential, Minneapolis, MN

Senior Consultant / Senior Management - PMO / Lead Business Consultant

Responsibilities:

• Lead the Business Team and Project Team in migration / development of a Software Product/ Package "FormsNet -ver2.0," tool to keep track of; bone marrow transplantation process, donors, recipients and also connecting to CIBMTR an International registry for Donor and Recipients.
• Managed budget and perform business analysis tasks for IPR, a $2M scientific and research project for Navy.
• Work closely with Project Team during the entire SDLC. Provided Project Status and performance reports to Senior Management and Project Sponsors.
• Work closely with Senior Management and Leadership to build PMO Best Practices at NMDP.
• Established standards, processes and procedures for various document templates (requirements, design, QA).

Confidential, Minneapolis, MN

Sr. Management / Business Consultant

Responsibilities:

• Worked with Business Owners and the Project Team to migrate the MeetingsLogic application to Confidential .
• Worked with Senior Management and external vendor ( Confidential ) in vendor evaluations, making strategic and tactical decisions for application migration and PCI Compliance.
• Used Rally tool and followed Agile methodology with multiple Scrum teams developing in multiple 6 week development Sprints/ iterations, using software and tools including Clarity and Mercury.

Confidential, Minneapolis, MN

Senior Management Consultant / Project Manager / Business Consultant

Responsibilities:

• Responsible for the Business Intelligence and Analytics Program for the Ovations Information Management (OIM) team, Government Programs (Medicare, Medicaid and Part-D) and the Ovations 360 dashboard reporting project for executives.
• Assisted in strategy and building an intelligent data warehouse solution using ClickView for performing analytics on several Ovations business groups example: Marketing, Sales, Actuarial, Market Intelligence, Member Enrollment Teams.
• Define and set up processes, standards and Best Practices for Requirements Management, data governance, PCI Compliance, Insurance, M&A, data sharing and security.
• Attended several TDWI seminars / webinars on current advances in data warehousing, dash boarding, BI Best Practices.
• Interviewed enterprise-wide several Business Leaders, understand, define and recommend solutions for various needs of data (Member, Claims, Enrollment, Part-D, MA, MA-PD, etc.).
• Facilitated business meetings, mentored team members on PM and BA Best Practices and processes.

Confidential, Minneapolis, MN

Senior Project Manager

Responsibilities:

• A preventive health and Campaign Management system to serve various ongoing campaigns conducted at Confidential for patient wellness and to meet government guidelines.
• Used Agile SCRUM methodology and worked with Program Manager and Director to balance team workload with business interests in terms of budget and time.
• Implemented analytics system for BI reporting and to provide crucial business analytics.