TECHNICAL SKILLS:

Project /Program Management/ PMO

Cloud Practices: SalesForce.com (Sales and Service Cloud), Mendix

Change Management and Procurement

Agile/ Scrum

Waterfall

MS Visio / Project / TFS

Create Master Plans / Schedules

EXPERIENCE:

Confidential

Program Manager /Engagament Manager

Responsibilities:

• Responsible for managing nine Pilot projects for the PLM group and ESIT (Enterprise Services Information Technology) PMO at Confidential .
• Lead efforts in building best practices for managing product life cycle application. Build and manage integration of Athena a Salesforce.com (Sales Cloud) social learning platform with the pilot projects and help establish a forward looking vision to the Confidential Global PLM organization.
• Work with the PLM organization and provide operational and strategic leadership to a team who is tasked with developing and implementing an Agile/Scrum based methodology and governance structure to the Enterprise Global PLM organization
• Managed an e - commerce pilot project for the PLM team interacting with onsite and offshore developers; also managed an SAP HANA pilot project for the Marketing and Sales team involving onsite and offshore interaction.

Confidential

Sr. Engagement Manager

Responsibilities:

• Responsible for the procurement, development and implementation of Cloud based CRM tool Salesforce.com (Sales and Service Cloud) at Confidential, multi-million dollar program.
• Implemented Change Management process for managing Project Scope, cost and timeline.
• Responsible for planning, implementation and release management of a team of 20+ onsite and offshore resources using Agile/Scrum methodology.
• Worked closely with AA Leadership, Business, Management and Data Management teams to provide a single source of truth to the AA Sales organization.
• Successfully completed development and implementation of Salesforce.com there by generating a yearly saving of ~ $3.5M in operational cost for Confidential . The team later supporting project issues and escalations.

Utilized following tools: JIRA, MS Project and AA specific tools/ technologies.

Confidential

Engagement Manager

Responsibilities:

• Several new additional customer facing e-commerce features are being added to the application and are built using Agile Scrum methodology, using JIRA, Click, and Ajax on an Oracle DB platform.
• Core responsibilities included managing a team of 10+ IT staff and to work with on-site and offsite resources to meet on-time project deliverable.
• Responsible for Release management and managing Scope changes by closely following Change Requests and the Change Management process
• Work closely with Senior Management to negotiate Scope, schedule, interview and hire resources to the team, perform day to day management duties, weekly Status Reporting to the client Executive Team, and handle risks issues and constraints for the project.

Confidential

Senior Engagement Manager

Responsibilities:

• Worked with Project Teams, lead the team in development, testing and on time delivery of project deliverables for online and hand held mobile technology application.
• Involved with Senior Management and Leadership team on enterprise strategy frameworks and provide expertise in thought leadership.
• Developed Best Practices in Process Management, Change Control, Change Management and Software Development methodologies.
• Performed new hire interviews, provided weekly team Status Reporting, appraisals, and Release Management for all iteration.

Confidential

Senior Management Consultant / Business Process Management Consultant

Responsibilities:

• Worked in a team of 4, meet with the Leadership team, Senior Management and Business SMEs to analyze exisiting business processes and develop a proposal to recommend a plan for the Platform of the Future (PoTF). Identified similarities, complexities, gaps and improvements in processes to eventually build a common platform for the future.
• Met with Leaders and SMEs from cross functional teams handling Self-Funded Meritain Clients. For example: Plan Build, Implementation, PBM (Pharmacy Benefit Management), Client Accounting, Funding & EFT, Eligibility and Enrollment.
• Led meetings and BPM sessions with Leaders and SMEs to capture information needed for BPM assessment.
• Utilized Visio BPM 2.0 to build process flows, mappings, and define Self-Funded Groups/Member processes.
• Provide Best Practice and SDLC expertise to for process improvements.

Confidential

Senior Management Consultant / Project Manager / IT Business Consultant

Responsibilities:

• Worked in Business Process Information Definition (BPID) team supporting various mobile technology project initiatives for the Innovation and Development Center (IDC).
• Worked with business leaders and senior leadership to document, lead, and manage development of complex state of the art software applications and implement using Agile Scrum and RSA methodology. Received certification in RSA (level2) and Pega BPM.
• Optum Health - PHM Health Management Mobil application used to promote healthy lifestyle and encouraging participants to achieve various healthy goals, challenges and disease management (diabetes, Weight loss etc..)
• Managed development, testing and implementation of PHM application on mobile technology hand held devices.
• BPM project for Claims Adjudication System - Utilized Pega BPM working closely with UHC Claims Technical Team to implement this initiative.
• Provided Best Practices and SDLC expertise to implement various business processes.

Senior Management Consultant / Project Manager / IT Business Consultant

Confidential

Responsibilities:

• Work with the Business team in understanding, defining and guiding the creation of the Project Charter for Meetings and Event technology solution.
• Organized product demonstrations with third party vendors; facilitated overall demo discussions and co-ordinate decision making process.
• Provided Best Practices and SDLC expertise for smooth transition of business processes.

Confidential

Sr. Engagement Manager

Responsibilities:

• Lead the Business Team and Project Team in migration / development of a Software Product/ Package "FormsNet -ver2.0," tool to keep track of; bone marrow transplantation process, donors, recipients and also connecting to CIBMTR an International registry for Donor and Recipients.
• Responsible for facilitating and initiating Project Charter and kickoff meetings with Business Stakeholders and effectively address any project or Scope issues.
• Managed budget and perform business analysis tasks for IPR, a $2M scientific and research project for Navy.
• Work closely with Project Team during the entire SDLC. Provided Project Status and performance reports to Senior Management and Project Sponsors.
• Work closely with Senior Management and Leadership to build PMO Best Practices at NMDP.
• Established standards, processes and procedures for various document templates (requirements, design, QA)
• Mentored team members and business SMEs to adopt and follow better Business Practices throughout the SDLC.

Confidential

Sr. Management / Business Consultant

Responsibilities:

• Worked with Business Owners and the Project Team to migrate the MeetingsLogic application to StarCite.
• Worked with Senior Management and external vendor (StarCite) in making strategic and tactical decisions for application migration.
• Used Rally tool and followed Agile methodology with multiple Scrum teams developing in multiple 6 week development Sprints/ iterations, using software and tools including Clarity and Mercury.

Confidential

Senior Management Consultant / Project Manager / Business Consultant

Responsibilities:

• Responsible for the Business Intelligence and Analytics Program for the Ovations Information Management (OIM) team, Government Programs (Medicare, Medicaid and Part-D) and the Ovations 360 dashboard reporting project for executives.
• Work with a team of 12+ members to support the Ovations Analytics Program and met analytic and reporting needs
• Assisted in strategy and building an intelligent data warehouse solution using ClickView for performing analytics on several Ovations business groups example: Marketing, Sales, Actuarial, Market Intelligence, Member Enrollment Teams
• Define and set up processes, standards and Best Practices for Requirements Management, data governance, M&A, data sharing and security.
• Developed and managed a cross-functional team of over 30 people through all aspects of the planning, requirements and development phases of migrating Claims data and General Part-D data across 2 functional systems.
• Attended several TDWI seminars / webinars on current advances in data warehousing, dash boarding, BI Best Practices
• Interviewed enterprise-wide several Business Leaders, understand, define and recommend solutions for various needs of data (Member, Claims, Enrollment, Part-D, MA, MA-PD etc.).
• Facilitated business meetings, mentored team members on PM and BA Best Practices and processes.

Confidential

Senior Project Manager

Responsibilities:

• Co-Managed a budget of 1.5 million dollar along with the Program Manager for the core project team of 40+ IT and Business staff.
• Created detailed Project Plan based on Agile iterative methodology using estimates obtained from individual leads, engage in service and demand planning activities, allocate resources to project tasks and provide team updates to Senior Management.
• Work with Program Manager and Director to balance team workload with business interests in terms of budget and time.
• Implemented analytics system for BI reporting and to provide crucial business analytics.
• Established Requirements Management Processes and Practices
• Work with business communities to finalize Campaign Specifications requirements, and prioritize business interests.

Confidential

Lead Business Analyst

Responsibilities:

• Assisted the Migration PMO team in defining standards and templates, establishing processes and Best Practices around the Migration program.
• Worked closely with Find Law and KeyCite projects for migration.
• Involved with Project Managers and team members to define and baseline project Scope.
• Work closely with the Capacity Planning team for server capacity needs on various projects and demand planning and balancing.
• Worked throughout the project life cycle on multiple projects.