Industry Experience:

• Banking, Financial Services, Health/Medical/Bio-Development, Environmental and Infrastructure Engineering, Insurance, Law Firm, Retail, Manufacturing, IT Consulting, IT Managed Services, Airline Travel, Non-Profit, and Government
• 18 years of Hands-On IT Management, Architecture, and Design. Maintaining training and Competency in IT personnel, provide Infrastructure Implementation and Support Project Management professional with strong background in Infrastructure, Architecture, Design, Support and Services, with fortune 500 environments through a variety of industries. 14 years Personnel and Project Management experience in both medium and large enterprise level environments Demonstrated ability to manage personnel, IT support services and successful communication of tracking and completing multiple complex projects. Technical understanding of systems and application lifecycle management SDLC . Ability to act, do and get things accomplished quickly with total autonomy while maintaining efficiency and staying within budget. Analytical, fact-based and the ability to synthesize and organize data/information. Excellent written, verbal communication, interpersonal and presentation skills with the proven ability to influence and communicate effectively. Excellent planning, organizational and problem solving skills. Demonstrated project management skills with ability to drive cross-functional efforts. Professed in Microsoft, Linux, Apple/MAC systems, servers, and storage.
• IT Manager Project Manager skilled in IT personnel management and architecture while working together with executive management and team leads across all departments including infrastructure, systems and applications, network architecture, design, and implementation using advanced technology solutions.
• Provide budgeting, processes and policies for IT Audit and Asset Management through outstanding vision. Collaborate closely with executives to define IT roadmaps and requirements for business development and innovation. Experience with both ITIL v3 processes and KPI metrics. Also known for collaborating with software, applications, networking and system administrator personnel to accomplish technological goals through business initiatives.
• Specialized in Enterprise-Level architecture, integration, and implementation of systems, applications, software packages, WAN/LAN infrastructure, and telecommunications to all datacenter technologies. Skilled in the design and implementation of ITIL processes in a fast-paced, global environment.

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Engineer Manager Contractor

• Responsible for the most complex international project, for multi-site, multi domain activities and integration.
• Provide direction for IT Systems and Applications Development, Management and Support for IT Personnel.
• Provided engineering leadership and oversight on design, engineering and development of information technology solutions.
• Manage the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, customer expectations.
• Partners with IT leadership on engineering related issues and strategies.
• Management of infrastructure engineers on a project basis.
• Management of both domestic and international networks, including Europe and Asia-Pacific
• Managed both domestic and international vendors in support of networks and related hardware implementations
• Worked through a variety of application, database and development issues with regards to expanding efforts in international locations in Europe and Asia-Pacific
• Provided leadership towards solving complex issues across projects for applications, networking, and RBAC related access troubleshooting during the expansion of business within call center and benefits platform.
• Provided oversight to Informatica/Salesforce implementation, testing, support and maintenance.

Confidential

IT Manager

• Provide Budget and Capacity Planning for major projects and IT roadmaps from 3-5 year plans
• Lead Major Server migration Active Directory Project for 1200 server migration, including SharePoint, SQL, Hyper-V-VMs, VMWare, Clustered Environments, Application Servers, Web Server
• Provide project management and site coordination of IT implementations and deployments
• Oversee major projects and standards while providing detailed documentation through visualization, applications, and techniques
• Manage and Administrate Microsoft 2003/2008/2012 Environment including migrating
• Manage Autodesk network license managers, applications and printing functionality to wide-format printing.
• Virtualization Design, Support and Maintenance of 2008/2012 Hyper-V, VMWare, and virtualized clustered environments.
• Manage personnel process to implement and migrate networking infrastructure and systems
• System Deployments using Altiris and Windows 2008 - Microsoft Deployment Services
• Develop Mobile Technology solutions for business processes and remote device configuration and management through iPhone, iPAD, Droid Tough Tablets, and much more.
• Electrical, Cabinetry PDU design, HVAC, KVA Backup Units SMS connectivity Telco alignment and ordering, Cabling and infrastructure connectivity documentation and workflow diagram and visualization assistance. Environmental Management Systems, False flooring,
• Electrical and battery backup design and redundancy including building generator backup and electrical voltage parameters and requirements to necessary backup substations
• Direct and assist if necessary for implementations and migrations of all datacenter technologies
• Create imaging platforms for Server, Desktop and Mobility engineering
• Design virtualization environment for Windows and Linux systems utilizing HyperV, VMWare and NetApp. Create and manage server and desktop instances and server image instances.
• Design, Create and assist if necessary in the efforts to cluster Windows and Linux server environments
• Assist in the Architect, Install, Create, Manage, of Backup and Disaster Recovery planning of corporate data and Databases for SQL and ORACLE
• Experience with a variety of protocols including but not limited to BGP, EIGRP, TCP/IPv4/IPv6 Some , UDP, OSPF.
• Architect, Manage, and Support FTP and SFTP sites and storage
• Architect, Manage and Analyze internetworking equipment such as CISCO, Hewlett Packard, and Steelhead products to provide performance tuning for application, infrastructure and systems.
• Develop detailed documentation for IT infrastructure and applications environments.
• Collaborate with Enterprise Leaders to work out projects to provide functionality and capacity planning.

Confidential

Senior Infrastructure Systems and Application Engineer

• Key metrics for datacenter technologies such as iSCSI - Fiber Channel SAN storage, Virtualization environments, Wireless Networks, VLAN Management
• Design and Manage Microsoft Exchange 2007 and 2010 environments Exchange Service/Server Placement, Mailbox Management, Send/Receive Connectors, Database Management
• Design and direct platforms for Microsoft, Apple, and Linux Server, Desktop and Mobility engineering
• Design virtualization Windows and Linux systems utilizing HyperV, VMWare, and NetApp. Create and manage server instances and server image instances.
• Design, Create and assist in the efforts to cluster Windows and Linux server environments
• Install, Create, Manage, Backup, and Restoration of Databases for SQL, ORACLE, Middleware, including SaaS, SAP, ERP, CRM, Microsoft Dynamics, Crystal Reports.
• Windows system management Active Directory, DNS, DHCP, NAT, WSUS, SCCM, SMS, MIIS
• Experience with a variety of protocols including but not limited to BGP, EIGRP, TCP/IPv4/IPv6 Some , UDP, OSPF.
• Architect, Manage, and Support FTP and SFTP sites and storage
• Architect, Manage and Analyze internetworking equipment such as CISCO and SonicWall products to provide performance tuning for application, infrastructure and systems.
• Provide direction for IT Systems and Applications Development, Management and Support for IT Personnel.
• Provide analysis, reporting, and detailed documentation of information systems and applications for training and personnel management. PCI, SOX, ISO, GxP Compliance
• Develop internal, intranet and extranet applications using various program development languages
• POS System Architecture and Implementations
• Maintain project performance, personnel reviews using KPI Metrics Performance and Analysis reporting, and Enterprise-level resource management.
• Establish new products and provide guidance and recommendations through development, build, and testing and overall impact prior to implementation. Provide detailed documentation of applications and systems including impact to environment implementation.
• Documented design and procedures for application training and development complete paperwork for training and QA/QC purposes
• Architect and Analyzed SAN application storage systems Backend Support Windows and Linux clustered environments, Load Balancing, Unix, HPUX, for databases and applications systems journaling, performance, and monitoring
• Designed scripting modules to automate, everyday processes, performance reporting and tasks
• Disaster Recovery and Redundancy Planning of critical business systems and applications
• Implemented extensive Open Source, Middleware, Virtual systems software to connect software, databases and systems for business functionality
• Manage and process NDAs, SLAs, and third-party vendors

Confidential

Manager of Infrastructure Systems and Engineering

• Lead 10 direct managers and 15 indirect global technical management personnel and upheld overall responsibility and accountability for the design, development, release and maintenance of technology systems, services, and applications for all company business functions. Manage application development, service desk, technology support, business continuity, and data center functions. Collaborate with executive team
• Lead Manager of Datacenter technologies and architecture of LAN/WAN technologies and providing thorough insight of datacenter technologies for the Corporate Headquarters.
• Architect/Support/Management for all MTS Mobile Technology Solutions using iPad, iPhone, Android and other mobile devices. Provide remote mobile security solutions and design platform to withstand the magnitude of field use and device control management.
• Microsoft SCCM Architect/Support/Management for Application Deployment, Application Monitoring and Scaling, Device Management/Configuration and Automation. Also developed standardization practices for the design of processes, policies, and procedures for on-demand/real-time applications.
• Designed and Architected Redundant Datacenter components such as redundant, electrical substations, 120KVA UPS Battery Backup solutions with SMS communicators for performance and monitoring.
• Designed Datacenters and coordinated build efforts for electrical, false-flooring, HVAC/Humidifying, Environmental Management Systems, Suppression Systems, and provided management and support for datacenter technologies.
• Provide datacenter cost reduction solutions for Electrical, Environmental Management Systems EMS , HVAC and Humidifying, T1-OC48 MPLS architecture.
• Provide Hands-On Direction and Support for Windows, Linux, and Unix-based systems and services
• Provide Hands-On Management and Implementation Support for Multi-Terabyte Range 350-650TB
• Hardware Environment included approximately multi-redundant 850TB SAN storage Systems DELL, EMC, HP, Neap, 112 servers DELL, HP, Wintel , 121 internetworking appliances CISCO and SonicWall , Telecommunication equipment including IVR and SIP systems.
• Provide analysis, reporting, and detailed documentation of information systems and applications for training and personnel management. PCI, SOX, ISO, GxP Compliance
• WAN/LAN/WLAN architecture, direction and detailed documentation of technology components and integration of internetworking systems and technologies
• Develop internal, intranet and extranet applications using various program development languages
• Maintain project performance, personnel reviews using KPI Metrics Performance and Analysis reporting, and Enterprise-level resource management.
• Specialized in strategic network and design including integration, and implementation of enterprise applications, software packages, network services, and physical infrastructure. Overseeing product life-cycle and program management.
• Fully detailed documentation of Applications, Infrastructure, Telecom Circuitry, and Systems design.
• Direct the support of CRM and SAP module, installation and migrations and create detailed analysis reports of CRM and SAP systems operations and databases.
• Create and develop common set of project management processes, guidelines, and templates.
• Implement metrics, drive quality, and direct personnel in support of applications and infrastructure.
• Manage Day-to-Day operations and development of strategic plans, identify key success factors, set priorities and allocate resources when necessary.
• Strong Leadership in technology initiatives dedicated to 'best practices,' methodologies, policies, and process design. Recognized for streamlining core systems to dramatically increase organizational productivity and efficiency proven track record for substantial savings in application, systems, and infrastructure architecture and design and business stakeholders to guide and establish strategic direction for infrastructure projects champion appropriate initiatives within the organization. Directed applications and database support and maintenance

Confidential

Manager of IT Operations

• Architect, Manage, and Support Windows and Linux server systems including virtualization environment.
• Design, Install, Manage, and Support SAN storage systems DELL, EMC, NetApp
• Design and Manage Microsoft Exchange 2007 and 2010 environments Exchange Service/Server Placement, Mailbox Management, Send/Receive Connectors, Database Management
• Partnered with executive and departmental teams to define future infrastructure, systems, and application projects based on current business strategies and daily operational service level requirements
• Design infrastructure and system security parameters and metrics for enterprise-level and government entities
• Developed standard systems for major implementation projects supported various regional government facilities and maintained strict regulations for organizational structuring.
• Documented and tracked projects from start to finish met-and-exceeded all time constraint schedules, and built layouts for projects / goals and created summaries of job completion.
• Assessed SOX Sarbanes-Oxley and GxP regulations and ensured processes were in alignment.
• Manage SAP technical personnel and coordinate migration efforts from single systems to redundant disaster recover solutions.
• Designed Asset Management Platform to recover/resolve budget issues within IT for many clients.
• Documented application processes, infrastructure design, and securities including documentation for training.
• Provide detailed applications and infrastructure analysis reporting including IT budgetary measures and system requirements.
• Coordinated and Managed Web Development Engineers to associate new business technologies into corporate business services and sales.

Confidential

Manager IS and Field Support Operations

• Managed strategic and tactical architecture and deployment including, high level documentation and record keeping of all systems hardware and software.
• Partnered with client CEOs and CFOs to develop IT budgets and management procedures created plans, identified key factors, developed budgets, and schedules, and defined resources.
• Tracked projects from start to finish and created summaries of job completion met or exceeded all time constraint schedules and built layouts for projects and goals scheduled and tracked technicians.
• Designed and managed Windows 2000 and Windows 2003 Server environments supported IFS, active clustering, and OWA used with IIS.
• Configured, migrated and installed MS Exchange 2000 and 2003 configured and migrated Active Directory, created essential pack of Organizational Units for many different clients.
• Configured routers, uploaded scripts, installed WIC CSU/DSU, and managed switches created Hub and Spoke networks and meshed networks.
• Deployed Printer Servers, Server/Client Printing Policies and levels of delegation and priorities.