Project Manager Resume Profile

INFORMATION TECHNOLOGY PROFESSIONAL

Dedicated and experienced IT manager with a passion for sports, life and career. I have a proven track record of leading IT organizations with strategic vision coupled with a vast knowledge of many technologies and outsourcing services. I possess 15 years' experience in identifying and implementing innovative technological and process driven solutions while acting as a change agent to deliver operational excellence leveraging ITIL best practices. I am also experienced in capital planning, financial management, staff development, vendor and contract management.

PROFESSIONAL EXPERIENCE

Confidential

Key Accomplishments:

Manage all support teams in the operational space retained and sourced
Reengineering of Company's Incident Management Process
Responsible for all desktop / laptop engineering, deployment, and support
Fashioned a Architecture, Engineering, Operations modeling for efficiently, retaining partial Engineering and all Operations.
Redesign of RCA root cause analysis process
Creating and standup of the IOMC Integrated Operations Management Center
Tools consolidation resulting in a more effective proactive monitoring solution
Creation of Escalations, Incident, Crisis, and Project Pool allocation Process
Operation Call Back and redesign of Client Survey's resulting in increased Business Partner satisfaction by 35
Successfully negotiated current and new contracts resulting in 1.1 million dollars of annual savings

Confidential

Key Accomplishments:

Relationship management with Sr. Directors and State Presidents has allowed me to identify and implement efficiencies. i.e. played a key role in improving the Service Desk on-boarding and work order distribution processes, ERP Implementation.
Maintained close alignment with the Business Application Development team to translate business needs and requirements to developers.
Developed managed print solution strategy, participated in the negotiations and designated project lead for the deployment of those services to provide an annual cost savings of over 900,000.
Partnered with Enterprise Engineers and Architects to migrate servers into VMware ESX using vShpere 4 interface onto EMC SANs environment
Project Lead for the implementation of Cisco VoIP Phone Systems for 30 locations for the North East Region and worked with vendors to recycle old equipment which resulted in a return of over 400,000
Managed and maintained ITS Operating Budget and Capital Expenditures of over 4.1 million dollars within 0-3 accuracy
Developed a consolidation strategy for 191 field servers into centralized support and management by IT functional area
Supported a diverse desktop environment consisting of Windows XP, Win 7 and Mac platforms

Developed staff augmentation strategy and led negotiations for Mobile Workforce computing imaging over 1100 Toughbooks.
Core member of LAN/WAN support process design and outsourcing initiative
Creating Standard Operating Procedures to increase process efficiencies. i.e. desktop deployment, blackberry deployment, Disaster recovery for Sever rooms and Business Critical War rooms.
Confidential

Key Accomplishments:

Worked with vendor to design and create reliable MPLS infrastructure for redundancy for mission critical systems
Managed the Service Desk redesigned request fulfillment process to identify key metrics for continual process improvement
Led initiative to identify and resolve storage issues and implemented an availability management process
Implemented VMware ESX 3.5 in a clustered environment, along with Virtual Center 2.5 reducing physical servers by 35 which comprised of Windows Server 2003/2008
Implemented EMC SAN's environment to cartelize all data for ease of management and consolidation and integrity
Implemented and administered Postini spam filtering
Project Lead for the upgrade of Exchange Server
IT Project Manager for office move from 1700 to 1500 Market Street
Implemented Internet Security program, increased bandwidth by 40 , managed all Firewalls and VPN security

Confidential

Key Accomplishments:

Technical Project Lead for all office expansions in Eastern Region
Traveled to all remote branches to implement a security patch deployment system while holding training sessions for all peers during implementation

Implemented, installed, trained, and because the subject matter expect for Shavlik Security Patching , EPO, and Defrag Manager

TECHNICAL SKILLS/COMPETENCIES

Applications Microsoft Office Visio, Microsoft Project, Lotus Notes and Outlook
Citrix, Blackberry, SharePoint
Hardware Dell and HP Servers and Desktops, Printers, Multi-Functional Devices, Cisco, Nortel, and 3Com
OS Windows XP, Windows 7, Server 2003/2008
Telephony Nortel CISCO, Avaya VoIP systems
Infrastructure MPLS, Anera, AVPN

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