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Project Manager Resume Profile

INFORMATION TECHNOLOGY PROFESSIONAL

Dedicated and experienced IT manager with a passion for sports, life and career. I have a proven track record of leading IT organizations with strategic vision coupled with a vast knowledge of many technologies and outsourcing services. I possess 15 years' experience in identifying and implementing innovative technological and process driven solutions while acting as a change agent to deliver operational excellence leveraging ITIL best practices. I am also experienced in capital planning, financial management, staff development, vendor and contract management.

PROFESSIONAL EXPERIENCE

Confidential

Key Accomplishments:

  • Manage all support teams in the operational space retained and sourced
  • Reengineering of Company's Incident Management Process
  • Responsible for all desktop / laptop engineering, deployment, and support
  • Fashioned a Architecture, Engineering, Operations modeling for efficiently, retaining partial Engineering and all Operations.
  • Redesign of RCA root cause analysis process
  • Creating and standup of the IOMC Integrated Operations Management Center
  • Tools consolidation resulting in a more effective proactive monitoring solution
  • Creation of Escalations, Incident, Crisis, and Project Pool allocation Process
  • Operation Call Back and redesign of Client Survey's resulting in increased Business Partner satisfaction by 35
  • Successfully negotiated current and new contracts resulting in 1.1 million dollars of annual savings

Confidential

Key Accomplishments:

  • Relationship management with Sr. Directors and State Presidents has allowed me to identify and implement efficiencies. i.e. played a key role in improving the Service Desk on-boarding and work order distribution processes, ERP Implementation.
  • Maintained close alignment with the Business Application Development team to translate business needs and requirements to developers.
  • Developed managed print solution strategy, participated in the negotiations and designated project lead for the deployment of those services to provide an annual cost savings of over 900,000.
  • Partnered with Enterprise Engineers and Architects to migrate servers into VMware ESX using vShpere 4 interface onto EMC SANs environment
  • Project Lead for the implementation of Cisco VoIP Phone Systems for 30 locations for the North East Region and worked with vendors to recycle old equipment which resulted in a return of over 400,000
  • Managed and maintained ITS Operating Budget and Capital Expenditures of over 4.1 million dollars within 0-3 accuracy
  • Developed a consolidation strategy for 191 field servers into centralized support and management by IT functional area
  • Supported a diverse desktop environment consisting of Windows XP, Win 7 and Mac platforms
  • Developed staff augmentation strategy and led negotiations for Mobile Workforce computing imaging over 1100 Toughbooks.
  • Core member of LAN/WAN support process design and outsourcing initiative
  • Creating Standard Operating Procedures to increase process efficiencies. i.e. desktop deployment, blackberry deployment, Disaster recovery for Sever rooms and Business Critical War rooms.
  • Confidential

Key Accomplishments:

  • Worked with vendor to design and create reliable MPLS infrastructure for redundancy for mission critical systems
  • Managed the Service Desk redesigned request fulfillment process to identify key metrics for continual process improvement
  • Led initiative to identify and resolve storage issues and implemented an availability management process
  • Implemented VMware ESX 3.5 in a clustered environment, along with Virtual Center 2.5 reducing physical servers by 35 which comprised of Windows Server 2003/2008
  • Implemented EMC SAN's environment to cartelize all data for ease of management and consolidation and integrity
  • Implemented and administered Postini spam filtering
  • Project Lead for the upgrade of Exchange Server
  • IT Project Manager for office move from 1700 to 1500 Market Street
  • Implemented Internet Security program, increased bandwidth by 40 , managed all Firewalls and VPN security

Confidential

Key Accomplishments:

  • Technical Project Lead for all office expansions in Eastern Region
  • Traveled to all remote branches to implement a security patch deployment system while holding training sessions for all peers during implementation

Implemented, installed, trained, and because the subject matter expect for Shavlik Security Patching , EPO, and Defrag Manager

TECHNICAL SKILLS/COMPETENCIES

  • Applications Microsoft Office Visio, Microsoft Project, Lotus Notes and Outlook
  • Citrix, Blackberry, SharePoint
  • Hardware Dell and HP Servers and Desktops, Printers, Multi-Functional Devices, Cisco, Nortel, and 3Com
  • OS Windows XP, Windows 7, Server 2003/2008
  • Telephony Nortel CISCO, Avaya VoIP systems
  • Infrastructure MPLS, Anera, AVPN

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