INFORMATION TECHNOLOGY PROFESSIONAL

Dedicated and experienced IT manager with a passion for sports, life and career. I have a proven track record of leading IT organizations with strategic vision coupled with a vast knowledge of many technologies and outsourcing services. I possess 15 years' experience in identifying and implementing innovative technological and process driven solutions while acting as a change agent to deliver operational excellence leveraging ITIL best practices. I am also experienced in capital planning, financial management, staff development, vendor and contract management.

PROFESSIONAL EXPERIENCE

Confidential

Key Accomplishments:

• Manage all support teams in the operational space retained and sourced
• Reengineering of Company's Incident Management Process
• Responsible for all desktop / laptop engineering, deployment, and support
• Fashioned a Architecture, Engineering, Operations modeling for efficiently, retaining partial Engineering and all Operations.
• Redesign of RCA root cause analysis process
• Creating and standup of the IOMC Integrated Operations Management Center
• Tools consolidation resulting in a more effective proactive monitoring solution
• Creation of Escalations, Incident, Crisis, and Project Pool allocation Process
• Operation Call Back and redesign of Client Survey's resulting in increased Business Partner satisfaction by 35
• Successfully negotiated current and new contracts resulting in 1.1 million dollars of annual savings

Confidential

Key Accomplishments:

• Relationship management with Sr. Directors and State Presidents has allowed me to identify and implement efficiencies. i.e. played a key role in improving the Service Desk on-boarding and work order distribution processes, ERP Implementation.
• Maintained close alignment with the Business Application Development team to translate business needs and requirements to developers.
• Developed managed print solution strategy, participated in the negotiations and designated project lead for the deployment of those services to provide an annual cost savings of over 900,000.
• Partnered with Enterprise Engineers and Architects to migrate servers into VMware ESX using vShpere 4 interface onto EMC SANs environment
• Project Lead for the implementation of Cisco VoIP Phone Systems for 30 locations for the North East Region and worked with vendors to recycle old equipment which resulted in a return of over 400,000
• Managed and maintained ITS Operating Budget and Capital Expenditures of over 4.1 million dollars within 0-3 accuracy
• Developed a consolidation strategy for 191 field servers into centralized support and management by IT functional area
• Supported a diverse desktop environment consisting of Windows XP, Win 7 and Mac platforms

• Developed staff augmentation strategy and led negotiations for Mobile Workforce computing imaging over 1100 Toughbooks.
• Core member of LAN/WAN support process design and outsourcing initiative
• Creating Standard Operating Procedures to increase process efficiencies. i.e. desktop deployment, blackberry deployment, Disaster recovery for Sever rooms and Business Critical War rooms.
• Confidential

Key Accomplishments:

• Worked with vendor to design and create reliable MPLS infrastructure for redundancy for mission critical systems
• Managed the Service Desk redesigned request fulfillment process to identify key metrics for continual process improvement
• Led initiative to identify and resolve storage issues and implemented an availability management process
• Implemented VMware ESX 3.5 in a clustered environment, along with Virtual Center 2.5 reducing physical servers by 35 which comprised of Windows Server 2003/2008
• Implemented EMC SAN's environment to cartelize all data for ease of management and consolidation and integrity
• Implemented and administered Postini spam filtering
• Project Lead for the upgrade of Exchange Server
• IT Project Manager for office move from 1700 to 1500 Market Street
• Implemented Internet Security program, increased bandwidth by 40 , managed all Firewalls and VPN security

Confidential

Key Accomplishments:

• Technical Project Lead for all office expansions in Eastern Region
• Traveled to all remote branches to implement a security patch deployment system while holding training sessions for all peers during implementation

Implemented, installed, trained, and because the subject matter expect for Shavlik Security Patching , EPO, and Defrag Manager

TECHNICAL SKILLS/COMPETENCIES

• Applications Microsoft Office Visio, Microsoft Project, Lotus Notes and Outlook
• Citrix, Blackberry, SharePoint
• Hardware Dell and HP Servers and Desktops, Printers, Multi-Functional Devices, Cisco, Nortel, and 3Com
• OS Windows XP, Windows 7, Server 2003/2008
• Telephony Nortel CISCO, Avaya VoIP systems
• Infrastructure MPLS, Anera, AVPN