SUMMARY:

Proven professional with relevant IT and business experience. Leads by example; Tenacious team player recognized for investigating and logically consolidating improvement ideas into strategic workable solutions; Project management expertise supporting a progressive organization; Exhibits strong interpersonal and communication skills; Frequently chosen to lead more challenging and higher risk initiatives.

TECHNICAL SKILLS:

Software: JIRA, Rally, PMF, Microsoft Project, Excel, Visio, Outlook, SharePoint, Acrobat, Quality Center, SAS, ERP, Oracle, Sybase, SQL, XML, UNIX, Windows, Visual Basic, Oracle Application 11.0, Six Sigma (DMAIC), Maximo, Remedy, Prism, Scrum Master - CSM

PROFESSIONAL EXPERIENCE:

Confidential, Newark, DE

Scrum Master /Agile Project Manager

Responsibilities:

• Managed initiatives for Credit and Fraud Claims area
• Influenced the team to resolve the impediments
• Faciliated daily stand - up meetings and managed sprint backlogs using scrum tools to provide transparency
• Faciliated Sprint Review and Sprint Retrospective meetings and Demonstrations
• Tracked and communicated Team Velocity for sprint and release progress to team and stackholders
• Mentored team on agile principles and provided guidance on agile methodology
• Assited team in appropriate commitments through story selection and task defination
• Worked closely with Agile and Waterfall teams to bring synegy and timely deliverables
• Established and managed relationship with key client executives and stakeholders
• Established processes to manage scope, risks and issues within and across multiple initiatives
• Ensured that the development team and QA team adhere to core agile principles
• Encouraged and supported iterative and collaborative development - favouring people over process
• Took ownership of issues and road blocks, tactically influenced the stakeholders for timely resolutions
• Fostered inter departmental relationships with multiple teams
• Worked closely with team to remove impediments and defects
• Championed and embodied Scrum way-of-life across the development teams
• Worked closely with Line of Business and Product Owners in defining the product vision and ensured that the team is on the right track

Technology Project Team Manager

Confidential

Responsibilities:

• Managed Projects and Production issues for Customer Claims Management System (CCMS) non fraud related claims;
• Supervised several projects and releases with the responsibility of test management, reporting and auditing for a group of businesses in a leading financial organization
• Motivated and enabled the delivery teams to be self-organized and make them feel like awesome team members
• Managed Testing projects for regulatory compliances as well as revenue generation for the bank
• Reviewed Conceptual Functional Specifications and Technical System Specifications to create High Level and Low Level Test Plans; Implemented Test Plans and Test Cases
• Recognized for detecting production defects during UAT. Instrumental in resolving and validating the fix, which resulted in over $2MM/year revenue generation, and recovery of lost business for the client
• Facilitated meetings, tracked issue resolution
• Instrumental in process improvement for cross functional business applications integration
• Demonstrated excellent facilitation and co-ordination skills while working with teams located in demographies and time zones such as India, Mexico, Delaware and Arizona

IT Project Manager

Confidential

Responsibilities:

• Managed Card Technology Projects, Credit Insurance Projects, including multi million dollar efforts significant in scope and impact, from planning through implementation in a geographically dispersed environment;
• Recognized for calculative reporting to senior management and teams the progress of multiple projects and monitored roadblocks;
• Accepted ownership and handled issues to a satisfactory resolution during one of the largest projects in the history of the bank.
• Lead project team including LOB user development and testing for the new Credit card application process
• Followed a zero tolerance policy which resulted in zero defects in production
• Developed and implemented test procedures and methodologies for one of the largest consumer banking conversions in history, the conversion from MBNA to BofA
• Managed a team between 5-15 onshore and offshore resources during multiple releases
• Quality Center SME for test and defect management and reporting

Confidential, King of Prussia, PA

Senior Consultant

Responsibilities:

• Supervised and provided technical support and training to engineering staff
• Assisted the Tech Team in the review and evaluation of the work performed by the staff, i.e. planning, organizing and controlling activities in development of the overall project plans and timetables
• Managed and gathered Business requirements; Resource Planning and Allocation
• Reviewed designs and specifications and created test cases based on content
• Responsible for implementation of test procedures and testing methodologies
• Performed manual and automated Stress testing using Load Runner
• Gathered and Analyzed Business Requirements
• Planned and allocated resources
• Wrote Use Cases, test plans and Technical Analysis
• Managed Development and Testing resolution
• Wrote Test Cases and Test Plans based on Technical Specifications
• Performed Load testing of the web application using Load Runner
• Described scenarios for each applicable test level based on the business process
• Performed both manual and automated testing for Portal Application
• Performed Functional, UAT, Negative Testing and Regression Testing for Portal Application