Sr. Manager- Testing Resume

SUMMARY

A proven Business / Operations Excellence Quality professional with over 11 years of sound knowledge on Quality, Process, Six sigma, testing and analytical skills.
Accumulated prolific experience, diverse & cross functional roles in the field of Project Management, Process Designing, Process Improvement of Field Services, Customer Experience, Customer Service, Operations, Training, Quality, Process Improvement, Automation, and Project Management & Compliance amongst others.
Garnered rich IT experience across large & medium and start - up Organizations multidimensional roles such as Sr. Manager, Product Owner, SEPG member, Business Analyst, Quality Analyst & Software Tester in different projects like Telecom, Power, Retail, e-commerce, ERP etc.
A people's Leader who can motivate & inspire people/Team to consistently deliver high quality services.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Sr. Manager- Testing

Confidential

Responsibilities:

Designed & implemented Microsoft AX ERP & POS Software with our in-house CRM panel & headed testing team to push the integration to production
Led the launch of first version of Yepme Windows app, Android app Hindi version with vendor single-handedly
Streamlined & expanded Yepme Testing across various platforms - Desktop & Mobile site, Android apps, Windows app, iOS & CRM panel leading to improved product quality
Interacted with Cross functional team like design, content, digital, warehouse etc., and new tools related to e-commerce like GA, new relics, Jira
Led the migration of SQL Server from 2008 to 2014 and successfully testing of application and DB on new servers which includes white box testing
Analyzed opportunities & shared ideas to automate new solutions leading to efficiencies across verticals
Mentored & led testing team (desktop & mobile site, Android, iOS, windows app) to perform effectively in testing Yepme application in various platforms and browsers

Confidential

Asst. Manager- Process Engineering

Responsibilities:

Chosen as a Part of assessment team to get ISO 9001 & ISMS certification renewed in Arctern company by performing gap analysis and internal audits
Recognized as “Excellent performer award” in Arctern company for commendable performance in Business Process Excellence
Led the Automation of around 80% business processes in Arctern and completed B2B warehouse ERP operations
Liasioned with MIS team for implementation and automate business processes to improve the overall efficiency of the organisation, cost effective delivery of Product functionalities within defined timeline
Shared regular management reports on project status, advise on potential problems and resolution management
Reviewed product manuals & UAT test cases for the implemented business processes/requirements in ERP (AIM)
Imparted training & sharing User communication with stakeholders for the newly implemented product features
Accounted for ERP implementation, product ownership, report creation, Process implementation as business analyst

Confidential

Sr. Executive- Quality

Responsibilities:

Designated to create process workflow documentation for SI Power project.
Ensured implementation of processes and conduct audit and publish audit report to the senior management
Involved into creation of Business Requirement document (BRD) document for Clarity Tool
Accounted to track, monitor and implementation of Clarity tool for RAPDRP project.
Prepared UAT scenarios to test the Clarity tool, Created Processes (Project management, financial processes) to be implemented on Clarity tool for tracking purpose
Involved into Process creation, report creation, implementation of processes, clarity tool implementation
Prepared all Pilot projects ready for CMMI Level 3 assessment in compliance to Nagarro Processes before the final assessment which led to attainment of CMMI Level 3 certification
Involved into Process implementation in projects, finding gaps in projects, Report creation, interaction with multiple team managers to check process compliance, conduct Audits etc.
Improved Organization level Tool documentation
Chosen as a member of ‘QA Quest’ activity team and accounted for creating a repository of valuable business worthy Quality Assurance topics among the QA team.