SUMMARY

• A success focused professional employing exceptional leadership and negotiation skills to maneuver program and projects through conflicting requirements.
• Fosters strong cross - functional relationships with internal and external stakeholders. Utilizes “heads up” approach to risk management, anticipating issues to keep projects running smoothly to drive execution.
• Creates positive environments and manages, inspires and coaches high-performing teams to pursue excellence, consistently meeting and exceeding business and customer expectations.

TECHNICAL SKILLS

Core competencies include: Program & Project Management | IT Service Delivery | Business Process Management | Vendor Management | Change management | IT Strategy & Consulting Practices | Transformation |Application Management

TECHNICAL PROFICIENCY: Agile, SCRUM, XP, LEAN, Kanban, Waterfall, MS Project, Six Sigma, JIRA, RALLY, Project Server, Forge, Plan View, Clarity, ITIL, MOF, SCM, MAP, TOGAF, Unix, Linux, Sun, Oracle, AS/400, SQL Server, SAP, Oracle, MFGPRO, Siebel, Salesforce, SAP R3, SAP C4C, JDE, CorVu, BW Payday, Oracle, Progress, Informatics, Unify

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Manager

Responsibilities:

• Manages the day-to-day functions of the Value Stream and Program backlogs, provides leadership to cross-functional teams, including on-going refinement and alignment of best practices, compliance, and inflight program health checks
• Demonstrates transparency, builds things once and shares them, seeks advice, feedback, openly and proactively shares feedback with others in the moment and across time. Recognizes and articulates the value of one's own contribution and the contributions of others regularly with appreciation. Delegates effectively to develop, influence and stretch others (colleagues, direct reports, stakeholders, detractors) providing the right balance of support and autonomy while providing a highly engaging work environment.
• Partnering with Learning & OE Leadership to ensure top talent is sourced and selected for critical hiring needs in area of responsibility. Builds the next generation of leaders.
• Responsible to reviews and oversees strategic delivery plans in terms of schedule, cost, scope and quality and maintains the organization’s Release Management Program roadmap, change management and oversees the communication channel.
• Responsible to sets priorities and milestones to meet strategic objectives around the program, as well as the formulation and management of all program-level metrics and KPIs. Supporting processes of the program, collaborating effectively across multiple cross-functional teams to skillfully execute on milestones and deliverables in a timely manner. Partnering with stakeholders to identify both strategic and tactical initiatives and is able to assist with prioritizing and grooming of both the portfolio and program backlogs
• Anticipates any impediments that may arise during the delivery of the program and ensures that appropriate mitigation actions are undertaken. Ensure strong program planning as a servant leader and proactively helps the team to manage issues, dependencies, and risks to program plans, and acts as the primary point of escalation within Technology to resolve issues as necessary.
• Manage designs, develops, and deploys appropriate Agile Program Management best practices; PMO standards and frameworks; Project Management and Scrum Master Services for the Product Development Lifecycle; and governance and quality of all product development activities.
• Establish and grows a rigorous Agile Program Management Community of Practice. Grows Scaled Agile Framework based portfolio program/ Product management capabilities. Assists with recruiting to develop exceptional Program/Product Management talent. Define and manage a portfolio of critical initiatives throughout the organization involving technology, business process and cross functional teams across the organization. Develop the Program phasing, work plans/packages, and sequence the activities within each functional and major program area in the tactical plan to form the roadmap. Allocate resources and tasks and set priorities for action during the current year.
• Completed technical upgrade Programs within 8 months under $34M in mainstream.
• Directed programs with up to 70 infrastructure and 42 application projects/programs—implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only nine months with the team size 82 professional resources.

Confidential, Chicago, IL

Director

Responsibilities:

• Collaborated and partnered with infrastructure, operations, and enterprise and solution architecture teams. Development and execution of PMO department and project related metrics, thresholds, time-lines and targets to drive performance in alignment with business strategies including risk and operational management metrics.
• Executing Management standards - Defined ITIL operations - Policy and Strategies to meet SLAs standards, including identifying and defining client needs. Implemented policies and define approach to strategy achievement for specified area of responsibility. Analyzes long-term impact of new anticipated strategies and decisions.
• Owned the AMS and cross-integration solution for strategic pursuits and provide holistic view of the customer’s architecture strategy and processes. Ensured that all stream-wise transformation plans are consistent and integrated with the overall program plan.
• Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions.
• Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy for the field services.