SUMMARY:

Information Technology (IT) Consulting and Services leader with extensive management and consulting experience in Business development, Systems Implementation, Program/Project Management, Software Development, Operations and Continuous Improvement (CI) programs. Proven ability to plan, organize, manage and execute wide - ranging information technology projects; to lead and develop high-performance teams; and to work with both IT and business, independently and in collaboration, on key business and information technology initiatives.

TECHNICAL SKILLS:

Windows/NT/UNIX/LINUX, Oracle, Informix, SQL server, Progress, Sybase, Azure, MS Access, C, C++, Java, scripting, Web, graphic, HTML, Lotus notes, iCAB, XML, MySQL, DB2,Informix,, VB, PB, .Net, CSS, XMTML. AJAX, BI, BPM, ERP - SAP, MFGPRO, Oracle, Dispatch-1, BaaN, JD Edward, CRM - Siebel, MS CRM, SAP CRM, Salesforce, Maximizer, - Cognos, CorVu, Ultipro, Oracle BI (few names), Jenkins, LARA, LISA, Puppet, Chef

PROFESSAIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Manage the PMO and project managers to prioritize and implement projects and incidents according to the business transformation operating plan and SLA’s. Align operating plan to ensure resources needs are met as scheduled and manage via cross matrix method. Develop resource staffing strategy keeping budget and time & delivery on priority. Partnering with HR to balance resource capacity. Provide timely and accurate updates to all business units’ resource management related documents and procedure. Facilitate resource management meetings. Establish guidelines for the management of core and non-core capabilities, talent gaps, surpluses, and forecasting of turnover and promotions. Managing reporting and a score cards for business transformation. Responsible on plan for a reduced workforce due to project benefits. Monitor projected reductions and actual reductions in headcount resulting from the delivered capabilities. Implemented complex, customizable SaaS solutions such as Salesforce, Oracle, SAP
• Implement and improve business and support processes to allow the team to be successful. Communicate team efforts to senior leadership as well as communicate company direction to the team and champion cross functional initiatives. Identify Service improvement area and make CSIP (Continues Service Improvement Plan) recommendations by deploying Projects/Enhancement. Responsible to prepare ROM and proposal, defining budgets and allocate resource from offshore to delivery project on time and cost. Responsible to resolve any roadblock for the project / program delivery / incident management. Proactively identify service improvement efficiency initiatives to ensure consistent handling and timely resolution of all incidents (Incidents are classified into three different categories)
• Drive the key initiatives in the practice which include creation of reusable artifacts like technical papers, capability documents, case studies, & other collaterals, Validate, flag and log the risks identified with mitigation plans
• Responsible for Configuration Management, Infrastructure, Provisioning, Code Deployment, Automated validation/testing, Monitoring and Alerting, Infrastructure as Code, Automation and standardization at every stage. Managing ITIL frame work to support clients operations. Work closely with the Development & operational team program managers / Director to identify business requirements, transform to technology solution, aligning and connect with business services and process. Managing service Desk, event management, problem Management, Change Management, Release management
• Mentoring delivery team in the use of Agile and development approaches to meet adhoc requirements. Responsible to justify budget and resource requirements to end clients. Managing or leading agile engagements in a distributed agile environment such as on-site / off-shore model as needed. Majority time offshore model has been deployed to meet client’s projects/programs. Using various methodology Agile, Waterfall, Kanban, Critical Path Method (CPM), Critical Chain Project Management (CCPM) Six Sigma, Scrum, PRINCE2, RUP
• Responsible to manage IT audit process and control frameworks such as CobiT, ISO 2700x, and PCI DSS. Evaluating IT risk and controls, IT governance, IT audit and compliance function. Responsible for IT Global Risk and Compliance projects, annual Sarbanes-Oxley IT SOX and other compliance testing exercises
• Responsible to manage project change management, portfolio risk management, project communications management and organization change management. I was responsible to transit all the all the application (68 applications) to Cap Gemini during the transit period. Knowledge transfer and take over application functionally to consultant and offshore SDM. Applied methodologies surrounding Change and Problem Management, Vendor Management and CMDB creation and maintenance. Managing weekly project change control board, regular communications to stakeholders, risk assessments and mitigation sessions for portfolio.
• Assist the Product Owner in building the backlog, prioritizing, and grooming it. Work directly with the Program Manager, Delivery Manager, and product Owner to identify and resolve issues and risks, and recommend mitigation strategies to complete all the work within the backlog & future rollouts. Draw risk & mitigation assumption to present preventive action for the client. Responsible to maintain SLA’s and OLA’s as per Cap Gemini’s standard definition for the end clients. Responsible to provide thought leadership in offering development through strategic thinking, innovation, and methodology improvement in program and IT service area - partnering with infrastructure, operations, enterprise & solution architecture teams within Clients group.

Confidential

Manager (Project & Applications)

Responsibilities:

• Plans and drives execution of the major strategic projects of the program, working cross-functionally to manage risks, cost, quality, and rollout over the duration, identifying and resolving concerns.
• Manage operations of Applications and Infrastructure transition to external vendor after vendor analysis.
• Managed to master project/program plan reporting for multiple application transition projects in progress.
• Provide management with weekly/monthly status reports and highlight items for escalation/Risk/mile stone/baseline report. Responsible for successful service transitions/transformation from identifying resource requirements, timelines and deliverables, through planning, deployment, and sign-off upon project completion of the transition.
• Responsible for executing Management standards - Defined ITIL operations - Policy and Strategies to meet SLA’s standards, including identifying and defining client needs.
• Provide a framework for understanding and simplifying complex issues. Reduce areas of conflict, encourage dialog in the event of disputes, eliminate unrealistic expectations. Provide an image of the Service Level Management processes as it relates to the Service Delivery processes. Provide leadership for short and long-range planning of technology initiatives - add/update and maintained IT Roadmap and responsible for Enterprise Architect. Managing business demand and delivery of functionalities and process mapping for finals. Participated in the advisory committee and provided direction to IT division to achieve effective, productive and quality standard solution to business requirements.
• Managed six Sigma projects and deployed multiple project life cycle. Responsible for deploying Agile and Lean based process improvements towards improvement effort. Experience in Agile methodologies (Scrum, Kanban, and Lean) and trained development and project managers. Delivered CRM for Americas by scaling Agile to meet ROI.
• Collaborated and partnered with infrastructure, operations, and enterprise and solution architecture teams.
• Actively adopted agile testing and engineering practices, manage re-engineering process at enterprise wide solution to earn & save soft and hard saving. Successfully managed deployment of problem solving and analyzing global scale distributed systems and critical production service environments. Worked closely with product management and development team, use agile methodologies to plan, design, and implement of CRM, including integration of open source technologies. Deployed Lean based process improvements in a large organization for Inventory
• Directs and manages enterprise software implementations and technology programs/projects with typical budgets ranging from $1-140 M and with project teams consisting of up to 85+ technical staff and cross-functional business team members. Experienced directing multiple projects concurrently across different geographies and virtual/remote/offshore teams at the global level.
• Managing the SaaS based service delivery for the users size of 40,000 plus across globally. Responsible for the full cycle service to meet SLA and OLA’s as per client requirements
• Responsible to develop opportunities without a clear-cut set of tasks assigned, and preparing proposals, RFx and ROM. Participate with Sales during the sales process in the form of discovery sessions, presentations, solutions, SOW’s. Launched a Cyber Security strategy and implemented security policies & procedures that focused on upgrading firewall, network, virus/spam protection tools, messaging systems and protection of agency sensitive information
• Responsible for AMS, IMS, Security, Technology Risk management with the programs/projects to deploy across multiple domain clients. Responsible for P & L by vertical business segmentation in consulting services, product solution and development. Managing Application & Infrastructure services. Define budget/resources/cost tracking method/reporting tools & milestone align with KPI/KPO
• Responsible for project management thru the full systems lifecycle from requirements gathering through implementation of solutions. Working closely with our clients and demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction
• Using PRINCE2 is a structured approach, Critical chain project management (CCPM) is a method of planning and managing project execution designed to deal with uncertainties inherent in managing projects & Agile project management encompassing several iterative approaches, based on the principles of human interaction management and founded on a process view of human collaboration. Large program of SAP, Oracle, Microsoft were delivered across globally
• Manage consulting service business to delivery service, product solution with the standardize and centralize the Information Technology environments while ensuring corporate standards and strategies are fulfilled. Managed and directed IT staff and outside resources for projects and on-going support of IT services to the business, while balancing the overall business demand. Hire, train, retain, and assess/evaluate all IT staff. Responsible for developing an organization with appropriate skills and knowledge to meet business requirements. Provided IT services to the business with clear cost accountability and target setting. Developed and managed IT strategy, plans, budget, and chargeback of IT services to business. Identified business systems and IT opportunities which align with business objectives and strategies.
• Evaluated business processes, systems or technology changes that involve internal or external processes.
• Proposed ways to improve competitive advantage, relationships with business partners, and productivity.
• I was responsible for corporate strategies, projects management and support staffing.
• Manage program and strategic alignment of capital projects with the program strategy, supporting business cases and organization-wide high-level project plans.
• Managed stakeholder demand management of new projects within the governance Process.
• Implemented SAP/MFGPRO/Oracle including integration and up-grades, provided advisory and implementation services to address manufacturing, financial, human resources, customer relationship management, supply chain, and other business needs throughout the enterprise with the full suite of SAP products, responsible for application security

Confidential

Senior Project Manager

Responsibilities:

• I was responsible for the implementation of business application for the various clients in India, Germany & Singapore.
• I was assigned Gujarat (West of India) region for the Implementation of ERP/business applications in various domains including Textile, Micro machine, & Plastic modeling machinery industries.
• I have implemented MFGPRO (ERP) for various sites. Deployed all the modules implemented - Financial, Manufacturing and Distribution. I was appointed as IT Infrastructure controller for Gujarat region and my role was to manage Network and EDI technology for different clients.
• I was responsible for Sales and Marketing for Gujarat region - ERP product sales, marketing, implementation and project management.
• Developed Work Breakdown Structures and Integration plan for various projects. A development Plan document that summarizes the project goals and the major activities across the different functional groups for the internal customers.
• Managed deployment of program for 7,500 users, 82 professional and budget up to $ 3 M.