Program/Project Manager Resume

PROFESSIONAL SUMMARY:

Confidential brings more than 20 years of experience in Information technology field. A self - starter and motivated Senior IT professional with a proven track record of consistently delivering high quality innovative IT solutions to complex business problems.
Responsible for leading, developing, managing and successfully implementing a wide variety of IT and Mobile technology systems to several leading corporations (large and small) across the globe.
Some critical projects include ; Implementing Salesforce.com single source of truth cloud solution for 700+ international users in the Sales and Marketing team at Confidential, Re-engineering the PLM (Product Lifecycle Management) methodology and process for delivering product offerings for the Global PLM team at Confidential
Handling core data and technology challenges for delivering a 360 executive dashboard reporting, managed team and key CRM deliverables for a multi-million dollar system migration of the e-commerce website Bestbuy.com, successfully delivered a mission critical PRDM(Passenger Accommodation and Re-accommodation) system.
As a Program Manager at Confidential was responsible for performing a root cause analysis on a delayed troubled technology project, pulling ahead delivery scope and schedule thereby successfully implementing a single source of truth cloud solution for 700+ Confidential users worldwide using an Agile Scrum process.
Confidential for the Global PLM team, in addition to improving the Go-To-Market methodology and governance structure, worked with Confidential -IT onsite and offshore development folks to successfully develop and implement Confidential, a Social learning platform built on SalesForce.com.

TECHNICAL SKILLS:

Salesforce.com: Java/J2EE, ASP, VB, C#, .NET,C,UNIX, Oracle, Sybase, SQL Server, Open Source CRM, CMS and other tools, SOA, ATG Dynamo, BEA Tuxedo, Shell Scripts, Tivoli, PVCS Tracker, PEGA, Remedy, VSS, Business Objects, Mobile Technologies, Mendix, Capability Maturity Model, Web Services and Integration

Program and Project Management: PMO, Microsoft Project, Agile Scrum tools, JIRA, Requisite Pro, Ration Rose, Clearquest, BPM tools, Visio, Niku Project Workbench, Incident Management and Change Management tools

Methodologies: Agile Scrum, Waterfall, RUP, RADD, STEP, Smart BPM, UML, Six Sigma

Industry Verticals: Airlines, Healthcare, Sales/Marketing, Retail, Telecom, Service, Commodities, Manufacturing, Insurance, Legal process, Supply/chain

BUSINESS PROCESS SPECIALTIES:

As Is and To Be

Gap Analysis

E - commerce, M & A

Mobile Technology

Migration and SAP projects

BPM and Process re-engineering using PEGA

Enterprise Release Management

PAST EXPERIENCE:

Confidential

Program/Project Manager

Confidential, CA

Sr. Project Manager

Confidential

Sr. Project Manager

Confidential

Sr. Management Consultant

Confidential

Sr. Management Consultant

Confidential

PMO - Management Consultant

Responsibilities:

Some critical projects include ; Implementing Salesforce.com single source of truth cloud solution for 700+ international users in the Sales and Marketing team at Confidential, Re-engineering the PLM (Product Lifecycle Management) methodology and process for delivering product offerings for the Global PLM team at Confidential
Handling core data and technology challenges for delivering a 360 executive dashboard reporting, managed team and key CRM deliverables for a multi-million dollar system migration of the e-commerce website Bestbuy.com, successfully delivered a mission critical PRDM(Passenger Accommodation and Re-accommodation) system.
As a Program Manager at Confidential was responsible for performing a root cause analysis on a delayed troubled technology project, pulling ahead delivery scope and schedule thereby successfully implementing a single source of truth cloud solution for 700+ Confidential users worldwide using an Agile Scrum process.

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