SUMMARY:

• A management opportunity where I can use my strong and proven directing, communication, planning, organizational, and interpersonal skills to create strong, efficient, successful teams.
• 21 years of management experience in a variety of environments including healthcare, telecommunications, information technology, government, education, finance, and non - profit.
• 16 years of project/program management experience.
• 5 years experience managing departments with up to 17 direct reports.
• PMP Certified through the Project Management Institute.
• 13 years experience establishing project management methodologies at Confidential, John Muir, AT&T, and CCHS.
• History of leading emerging technologies: ie, Visicu ICUs, Epic EMR solutions, VOIP, establishing new PMOs.
• Champion of project management principles to streamline communication and collaboration efforts.
• Establishes trust with others at all levels to maintain company’s values and integrity.
• Exceptional organization, prioritization and planning to produce projects within budget on time.
• Self-motivated / Proactive / Able to work independently.
• Excellent data manipulation and reporting skills in MS Project, Visio, MS Office, MS SharePoint, etc….

TECHNOLOGIES MANAGED:

PMO Management

PM Methodologies

Vendor Management

Contract Negotiations

Emerging Technology

Medicare & Medicaid expansions

PMBOK, Waterfall, Agile

Healthcare Environments

Epic, Confidential, and Cerner EMR

Physician relations

TriZetto QNXT

HIPPA, SOX, Compliance

Wireless LANS & WANS

New Construction IT Infrastructure

Visicu virtual eICU

EXPERIENCE:

Program Manager

Confidential, Brentwood, CA

Responsibilities:

• Managed the expansion of Medicare and Medicaid Managed Care plans related to the expansion of services for the Affordable Care Act.
• Some of the areas managed were claims services (including dual eligibility), coordination of benefits, QNXT system configuration, redetermination, enrollment, risk adjustment, encounters, and compliance reporting.
• Expansion efforts doubled the size of membership and increased the benefits provided to all members in these states.
• Engaged with C-level executives, Vice Presidents, and Directors across the business to aligning efforts to ensure success.

Confidential

Sr. Project Manager

Responsibilities:

• Managed Systems projects for the PMO for new construction and remodel efforts.
• This was a short term engagement through a resource constraint spike related to their move to EPIC EMR.
• Worked directly with Physicians planning and executing plans in spaces they owned for new construction or remodels integrating new technology and clinical care systems into their Ambulatory and InPatient spaces.

Confidential

PMO Manager

Responsibilities:

• Established a new PMO Office to support the move to Epic EMR as well as other strategic initiatives.
• My responsibilities included building relationships with various departments across Health Services as well as external.
• Worked directly with Physicians, nurses, C - level Executives, Division heads, managers, engineers, and all levels in between.
• Researched Vendors and facilitated contract negotiations, managed vendor relationships, created new processes, and brought unfamiliar teams together.
• I Managed a team of 14 in support of projects being managed by the PMO.
• Managed Integration into Epic of the following systems: Obix, Capsule, Quadramed, Salepoint, Hyland Scanning, Rightfax, Omnicell, Nuance, Televox, Acusis, Keane, Peoplesoft, and others.
• We also managed the following non-Epic related systems projects: Replacement of the General Ledger System to Peoplesoft, ADP Kronos Time & Attendance system, and API Accuity scheduling system.
• Building out 17 new training rooms in support of Epic, Managing the IT needs for a new 2 story 53,000 sq. ft. ambulatory care medical office building, and additional new and remodel construction projects.

Confidential

Project Manager

Responsibilities:

• Managed the IT requirements for a variety of construction projects for the Confidential.
• Projects included new construction of two medical office buildings, Remodel of inpatient areas, Inpatient Pharmacies, ICU expansions, Imaging expansions, Main lobby remodeling and expansion, Security relocation, and a variety of additional moves and expansion efforts.
• Responsible for multi-million dollar budgets encompassing all IT support needs for each program.
• I was responsible for engaging with Physicians, department heads, nursing directors, managers, C-level executives, architects and all levels in between to plan and execute projects to success.
• Technologies managed were as follows: All low voltage cabling needs, all security and access needs, all wireless needs, all voice needs, all network and data needs, all desktop service needs, all application interface needs, Voicera, RFID, bar coding, CATV, Nurse Call, overhead paging, telemetry, radio services, and all other infrastructure needs.

Confidential

Sr, Program Manager

Responsibilities:

• Managed a Sarbanes Oxley (SOX) Compliance program for Confidential ’s Office of the CTO.
• Confidential risked billions of dollars of lost revenue if not completed on time. I managed the 216 SOX applications through the process of making sure the infrastructure they relied on was made compliant.
• This included all UNIX, Windows, Linux, Citrix, mainframe, and database servers supporting each application.
• Our team initiated communications with the 216 application teams and conducted discovery to determine requirements for each one.
• Then we communicated instructions for becoming compliant and managed each application team through the steps to becoming compliant.
• This was a highly political project with much at stake for all involved.
• During the midst of this project Confidential completed a contract to outsource the management of all of their data centers to IBM adding to the complexity.
• As part of this program I also created new process to ensure future projects identified for SOX Compliance would have a clear pathway through the Compliance process.

Technical Project Manager

Confidential, Walnut Creek, CA

Responsibilities:

• Managed technical projects for the ITS Technical Services Team.
• I was responsible for engaging with Physicians, department heads, nursing directors, managers, C-level executives, engineers, DBA’s, architects and all levels in between to plan and execute projects to success.
• Managed the technical team responsible for creating the Virtual ICU.
• This project allowed John Muir to provide Intensivist physicians with all of the monitoring information needed to assess and treat 75+ ICU patients from a remote centralized command center. Monitoring included on demand audio and video conferencing, as well as a variety of systems interfaces.
• This was an emerging technology interfacing with both Confidential and Confidential which created challenges for design, deployment, coordination, and support.

Sr. Project Manager

Confidential, Walnut Creek, CA

Responsibilities:

• Managed the 3 year $25M+ program preparing 2 service areas for an EPIC EMR Deployment.
• The project included 8000+ end users with a 280 and a 350 bed Medical center as well as surrounding medical office buildings.
• My responsibility was to manage the relationships with construction teams, IT teams, providers and department heads, local executives, and the regional program team.
• I was responsible for engaging with Physicians, department heads, nursing directors, managers, C-level executives, architects, medical center directors, and all levels in between to plan and execute projects to success.
• While managing this project I also created PM methodology used across NCAL Confidential and also created a team to work across silos more effectively at Confidential .