SUMMARY:

• I am a Six Sigma Black Belt professional who is highly motivated, organized, detailed, creative, and have used my innovative and out of the box strategies to implement effective and engaging training strategies to global organizations.
• With my ability to manage multiple and concurrent projects, I used Project Manager Methodologies to maintain, motivate and prioritize my work and ensure that I finish my projects on time and within budget standards. I have a passion for adult education and creating effective training solutions for employees and companies who thrive to excel in a successful work environment.
• My resume contains a variety of my experience. If you have any questions, please contact me to discuss.
• Responsible for driving high quality training content development eLearning programs, instructor led content, virtual classroom design, tool kits, study guides, performance support aids for global sites.
• Outstanding ability to prioritize, schedule, and execute multiple projects, delivering on - time, on-budget quality in team and independent assignments.
• Established and maintained successful vendor and client relationships to ensure successful project completion.
• Member of Toastmasters.
• Create successful online web based courseware for accredited universities globally.
• Managed and successfully implemented eLearning projects with budgets over 1.5 million dollars
• Made effective and cost saving recommendations to clients for designing, developing and implementing training solutions for both ILT and Web based.
• Evaluated the effectiveness of training departments and applied the Six Sigma methodology to restructure and organize.
• Engagement in Social Media to understand, offer services and engaging products to small businesses.
• Reviewed departmental budgets to cut unnecessary spending and hire experienced talent for global projects.
• Mentored instructional designers and content developers to create out of the box web based training. i.e. using a magazine cover as the initial front page of a training module.
• Successfully implemented over 200 training programs for global industries.
• I’ve been invited to speak on how successful training programs can create success for both small and large organizations.
• Trained end users on Six Sigma Green, Yellow and Black belt principles.
• Reduced E-Learning development rework by 85%
• Reduced the annual cost of developing E-Learning by 40% (for each project)
• Saved the each client an average of $300,000 per year by implementing cost effective solutions.
• Converted classroom text books in online training materials.
• Created Micro-learning programs.
• Create video and audio podcast.
• Developed training and ebooks for Apple IPAD and Android Tablets.
• Implemented interactive multimedia courseware (WBT, ILT, DVD and video) by organizing instructor-led sessions, one-on-one coaching, Interactive instructor-led sessions, tele-training and train-the-trainer for various military bases around the world.
• Led the design, development, and revision of custom education materials for a multiple team of trainers and instructional designers globally.
• Experienced in creating simulations of SAP transactions, business processes using automation tools.
• Established standards/guidelines to ensure e-learning was developed and delivered in an effective manner by following adult learning strategies and principles using SCORM/AICC standards.
• Established standards/guidelines for WBT with 508 compliances.
• Experience in creating online and assessment for Elementary Education.
• Led custom education programs that demonstrated knowledge of Adult Learning Principles and incorporated best practice delivery techniques.
• Evaluated the effectiveness of training and additional training needs by developing and implementing post- instruction evaluation tools and criteria, such as performance-impacting evaluation, focus groups and classroom observations.

TECHNICAL SKILLS:

Methodologies I Have Used: ADDIE, Agile, SDLC, Six Sigma, Waterfall, Gagne, Kirk Patrick, Six Sigma, Dick and Carey, Blooms, Kemp, ISD, Rapid Instructional Design, Organizational Change Management

Development Tools: Info Pak, Lectora, Camtasia, Adobe Captivate, Adobe InDesign, Adobe Presenter, Adobe Sound booth, Adobe Flash, Adobe CS2 Suite (Adobe Photoshop CS2, Illustrator CS2, In Design CS2, Go Live CS2, and Acrobat 7.0 Professional software with new Version Cue CS2, Adobe Bridge, and Adobe Stock Photos) User Productivity Kit (UPK), AS3, Microsoft Word (Microsoft Office Suite), Microsoft Project, SharePoint,SmartDraw, Adobe Presenter, SABALMS, SumTotal

MY FUNCTIONAL SOFTWARE EXPERIENCE

SAP R/3 ERP Suite

SAP Modules: Materials Management, Warehouse Management, Finance, Sales and Distribution, Cash Management, Collections, Human Resources, Time Management, Production Planning, Inventory Management, Master Planning and Travel. PeopleSoft HRMS and Financials

PeopleSoft: Global implementations for Core HRMS Base benefits, Benefit Administration, vendor Profile, deductions, calculation rules for payroll & interfaces.

Financials: Project costing, integration of PeopleSoft projects with Microsoft projects and RPO reports. ORACLE ERP Suite

Oracle Experience: 11i and 12 experiences

Finance: Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Project Costing, Advanced Collections and Cost Management

Order Management: Order Management, Inquiry, Advanced Pricing, Shipping. Warranty and Exchanges, RMA, iStore

Supply Chain Management: Indirect\Direct Purchasing, Purchasing Reports, ASCP, Global Order Promising, Demand Planning, Demantra, iProcurement, iSupplier

Warehouse Management: iExport, Cycle Counting, KANBAN, Min\Max, Material Handling, Reports and Inquiry, Task Management, Physical Inventory

Manufacturing Management: BOM, Engineering, Scheduling, Shop Floor, Work In Progress, Outside Processing, Quality

WORK EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Created and maintained project plans and project time for training development using the Six Sigma methodology.
• Maintained budgets for multiple training projects ranging from $40,000 to 1.5 million.
• Secured acceptance and approval of deliverables from the Project Sponsor and Stakeholders.
• Executed tasks and produced deliverables as outlined in the Project Plan
• Created a learning culture that clearly promoted the significance of continuous learning.
• Developed architecture and foundation for e-Learning based on adult learning theory and best practice.
• Established consistent and meaningful training metrics to evaluate overall training effectiveness.
• Managed changes, enhancements and modifications for new/existing training materials throughout the entire project lifecycle
• Recommended, researched, and provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Reported project progress and related issues to key client personnel including monthly executive committee updates.
• Motivated and led teams.
• Successfully controlled changes made to the project scope.
• Contributed to the upkeep and maintenance of the development templates used in the development of learning products.
• Lead teams to study and create new templates as additional learning methodologies are adopted into the department.
• Maintained department best practices.
• Created new best practices as additional development methodologies are adopted into the department.
• Facilitated meetings with business users to assist in identifying areas for gap and system improvements for end user training curriculum using the ADDIE methodology.
• Planned, developed and converted traditional courses into e-Learning through scoping, storyboarding, content road mapping, scripting, development and deployment using the ADDIE model.
• Worked with end users to gather requirements for new or upgraded software via workshops, workflow storyboards, use cases for training and development.
• Established Instructional Design, development and design standards.
• Created Rapid Design and Development processes for developing web-based learning.
• Trained (Instructor Led) end users on SAP R/3 modules for various upgrades.
• Trained junior instructional designers on development software such as Adobe Captivate and UPK.
• Documented and updated test scripts, functional specifications and end user documents.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Provided technical support for LMS related issues with video, courseware and registration.
• Integrated SCORM content into LMS (Articulate, Captivate).

Confidential

Test Management Consultant

Responsibilities:

• Led daily calls with Confidential and Confidential project teams to inform teams of progress, issues.
• Daily updates to project team regarding status of UAT.
• Ensured resource (people and technology) requirements in support of a release/cutover were met
• Provide on-going written/verbal release status/cutover updates to various levels of the organization.
• Served as an escalation point for issues, questions associated with testing and defects.
• Resolve scheduling, resource conflicts and assisted with team member performance issues
• Daily communication to Project Team regarding success/failures.
• Updating project deliverables such RTM, Defects, Issue Log, Test Plan and Cutover Plan.

Confidential

Project Manager, Senior Instructional Designer

Responsibilities:

• Defined project with respect to its scope, requirements; and validation of resources, effort and cost.
• Created and maintained multiple project plans and reported weekly progress.
• Developed long-term project plans for continuing education and system enhancements
• Maintained budgets for multiple training projects ranging from $40,000 to 1.5 million.
• Secured acceptance and approval of deliverables from the Project Sponsor and Stakeholders.
• Executed tasks and produced deliverables as outlined in the Project Plan
• Created a learning culture that clearly promoted the significance of continuous learning.
• Developed architecture and foundation for e-Learning based on adult learning theory and best practice.
• Established consistent and meaningful training metrics to evaluate overall training effectiveness.
• Managed changes, enhancements and modifications for new/existing training materials throughout the entire project lifecycle.
• Recommended, researched, and provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Reported project progress and related issues to key client personnel including monthly executive committee updates.
• Motivated and led teams.
• Successfully controlled changes made to the project scope.
• Contributed to the upkeep and maintenance of the development templates used in the development of learning products.
• Lead teams to study and create new templates as additional learning methodologies are adopted into the department.
• Maintained department best practices.
• Created new best practices as additional development methodologies are adopted into the department.
• Created Rapid Design and Development Processes for developing web-based learning.
• Implemented interactive training by facilitating instructor-led sessions, one-on-one coaching, and presentations, tele-training and train-the-trainer programs.
• Planned, developed and converted traditional courses into e-Learning through scoping, storyboarding, content road mapping, scripting, development and deployment.
• Trained junior instructional designers on development software such as Adobe Captivate and UPK.
• Established Instructional Design and Development Standards.
• Developed interactive online courseware (ILT, WBT, CBT, video and DVD) for Oracle e-business suite.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Integrated SCORM content into LMS (Articulate, Captivate).
• Provided technical support for LMS related issues with video, courseware and registration.
• Worked in a cross-functional, matrix team environment, and showed expertise in communications management, training delivery and stakeholder management.
• Created and researched processes for implementing the Automated Test Script features for defect testing for Integration Test Cycles within Mercury. Created documentation and procedures for functional IT teams and trained them on the new processes.
• Created and maintained roles and responsibility assignments for end user training in Oracle Instances.
• Coordinate, coach, and work effectively with training coordinators.
• Coached and worked with documentation developers and course owners to create training course schedules.
• Defined process for making corrections and updates to training documentation and related data/exercises.

Confidential

Project Manager / Senior Instructional Designer

Responsibilities:

• Defined project with respect to its scope, requirements; and validation of resources, effort and cost.
• Created and maintained multiple project plans and reported weekly progress.
• Developed long-term project plans for continuing education and system enhancements
• Maintained budgets for multiple training projects ranging from $80,000 - $400,000
• Secured acceptance and approval of deliverables from the Project Sponsor and Stakeholders.
• Executed tasks and produced deliverables as outlined in the Project Plan
• Created a learning culture that clearly promoted the significance of continuous learning.
• Developed architecture and foundation for e-Learning based on adult learning theory and best practice.
• Established consistent and meaningful training metrics to evaluate overall training effectiveness.
• Managed changes, enhancements and modifications for new/existing training materials throughout the entire project lifecycle.
• Recommended, researched, and provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Reported project progress and related issues to key client personnel including monthly executive committee updates.
• Created a learning culture that clearly promoted the significance of continuous learning.
• Motivated and led teams.
• Successfully controlled changes made to the project scope.
• Contributed to the upkeep and maintenance of the development templates used in the development of learning products.
• Lead teams to study and create new templates as additional learning methodologies are adopted into the department.
• Implemented custom education programs (ILT, CBT, WBT, video) by organizing instructor-led sessions, one-on-one coaching, presentations, web based instructor-led sessions, tele-training and train-the-trainer programs for SAP implementation (modules: PP, ID-DFS, HR, QM, MM,WM, QS, SD, FICO)
• Developed and created interactive (ILT, WBT, CBT, video) and visual learning materials using Global Knowledge On Demand/UPK.
• Facilitated classroom and virtual training change control documentation, user acceptance testing, implementation and technical documentation using Adobe Captivate, Flash and Illustrator, Oracle i-Learning and Microsoft Office Suite (Word, PowerPoint, Excel).
• Demonstrated knowledge of Adult Learning Principles and incorporated best practice delivery techniques.
• Assisted IT Management to ensure the team works effectively together by providing mentoring and in-field assistance.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Integrated SCORM content into LMS (Articulate, Captivate).
• Recommended, researched, and provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Employed appropriate instructional design methodologies including pre/post training and assessments/evaluations to ensure the developed training is relevant and helps improve the participants’ job performance.
• Researched, designed, develop and deliver technical blended learning solutions (according to our Global Learning standards) comprised of instructor-led classroom training and eLearning training (synchronous and asynchronous)

Confidential

Project Manager/Senior Instructional Designer

Responsibilities:

• Defined project with respect to its scope, requirements; and validation of resources, effort and cost.
• Developed and managed project plan and strategy, including scope, schedule, resources, etc., for training and documentation creation and delivery the following SAP Modules: PP, ID-DFS, HR, QM, MM, WM, QS, SD and FICO.
• Approved, enforced and enhanced training and documentation standards
• Created and maintained multiple project plans and reported weekly progress.
• Developed long-term project plans for continuing education and system enhancements
• Maintained budgets for multiple training projects ranging from $30,000 - $900,000
• Secured acceptance and approval of deliverables from the Project Sponsor and Stakeholders.
• Executed tasks and produced deliverables as outlined in the Project Plan
• Created a learning culture that clearly promoted the significance of continuous learning.
• Developed architecture and foundation for e-Learning based on adult learning theory and best practice.
• Established consistent and meaningful training metrics to evaluate overall training effectiveness.
• Managed changes, enhancements and modifications for new/existing training materials throughout the entire project lifecycle.
• Recommended, researched, and provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Reported project progress and related issues to key client personnel including monthly executive committee updates.
• Ensure training product is always complete, accurate and relevant, interactive, and includes practical application and learning assessment.
• Responsible for managing and implementing online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Provided technical support for LMS related issues with video, courseware and registration.
• Utilized strong writing and proofreading skills. Demonstrate strong knowledge of Adult Learning Understanding Principles, knowing how adults acquire and use knowledge, and skills.
• Maintained exceptional subject matter understanding of training content for the function or discipline being addressed
• Finalized training curriculum and approved the schedule for all training developers, instructors, and classes.
• Worked with project team to create course descriptions, manuals, quick reference guides, e-learning modules, presentations, job aids, training guides and train-the-trainer guides
• Consulted by stakeholders and IT management on adult learning strategies and delivery mechanisms for future curriculum.
• Integrated SCORM content into LMS (Articulate, Captivate).
• Created SCORM wrappers.
• Communicated plans, issues, resolutions and development status to PMO.
• Managed and mentored a team of 24 course owners, instructors, and developers.
• Coordinate, coach, and worked effectively with training coordinators.
• Developed long-term project plans for continuing education and system enhancements.
• Defined process for making corrections and updates to training documentation and related data/exercises.
• Managed local implementation processes to identify required courses and work with Training Logistics Lead and Training Coordinator to develop course schedule.
• Participated in end user role mapping as it relates to assigning users to training course curriculum.

Confidential

Senior Instructional Design Consultant

Responsibilities:

• Using the ADDIE model and the Agile methodology, I managed the analysis, design, development, andsupport for SAP R/3 applications built for e-Learning.
• Worked with business (including senior function contacts) to determine learning requirements that support performance requirements, conducted needs analysis and ensured course outlines reflected learning objectives.
• Performed gap analysis of existing requirements.
• Employed appropriate instructional design methodologies including pre/post training and assessments/evaluations to ensure the developed training is relevant and helps improve the participants’ job performance.
• Researched, designed, developed and delivered technical blended learning solutions
• Led regional and global learning design/development projects for various Confidential brands.
• Closely monitored business satisfaction using Kirkpatrick 1-4 to quantify training impact and make required change.
• Delivered over 60 successful ILT, WBT and Virtual training sessions for the SAP 5.0 implementation. Class size 25-40 participants.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Integrated SCORM content into LMS (Articulate, Captivate).
• Provided technical support for LMS related issues with video, courseware and registration.
• Conducted formal classroom training, an on-line facilitation for the Kronos Application. This consisted of 20 plants using Biometric terminals.
• Gathered all pertinent content including core developmental concepts, process and procedure, systems, scripts & applications, workflows, and other process related tools to develop training content.

Confidential

Senior Instructional Design consultant

Responsibilities:

• Conducted needs analysis and other research to gather information, validate need for training, and identify learning objectives.
• Developed and maintained Leader and Learner Guides, Workbooks, Handouts, WBT, Assessments, and other components as required for the specific training need.
• Recommended and implemented improvements to training to maximize benefits to customers, employees, and in meeting business objectives.
• Worked with subject matter experts and user advocates to develop content for software documentation, and technical support procedures.
• Provided business expertise through the interpretation; synthesis; and translation of business requirements throughout the systems development lifecycle.
• Gathered and synthesized business requirements and translated them into functional requirements to be used as input to the design (e.g.; screen design; report design; use cases and process flows).
• Provided input into detailed project estimates and work plans; including the identification of appropriate project phases or releases.

Confidential

Senior Instructional Designer

Responsibilities:

• Led the design, development, and revision of custom education materials including course descriptions, manuals, quick reference guides, e-learning modules, presentations, job aids, training guides and train-the-trainer guides for PeopleSoft HR v9 and SAP modules PP, HR, QM, MM,WM, QS, SD and FICO
• Revised content based on feedback from internal and client reviewers or stakeholders resolve conflicting feedback. Supported training solutions development process.
• Used development tools according to defined standards; identify continuous improvement areas based on lessons learned.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Integrated SCORM content into LMS (Articulate, Captivate).
• Provided technical support for LMS related issues with video, courseware and registration.
• Applied knowledge of instructional design to the creation of training tools and programs.
• Designed; wrote; and revised material including leader guides; development guides; workbooks and handouts.
• Coordinated translation of materials with management. Responsible for assessing performance development needs; analyzing subject matter; compiling information and measuring success of materials.
• Consulted with co-workers; subject matter experts; and corporate staff on projects as required. Ensured logical flow of information and adheres to Company standards for all documentation.
• Developed program specifications and report painter reports.
• Used training development tools to meet project objectives (Info Pak, Lectora, Adobe Captivate, UPK, Microsoft Office Suite (Word, PowerPoint, Excel,, Visio), SharePoint, SABA LMS

Confidential

Senior Instructional Designer

Responsibilities:

• Established standards/guidelines to ensure e-learning was developed and delivered in an effective manner by following adult learning strategies and principles using SCORM/AICC standards.
• Wrote and produced Functional specifications documentation and training materials for C-5 and C-17 military aircrafts; and Airport details for the Air Force and Air National Guard.
• Worked with management to evaluate and define processes for the Technical writing department.
• Led the design, development, and revision of custom education materials including course descriptions, manuals, quick reference guides, e-learning modules, presentations, job aids, training guides and train-the-trainer guides for PeopleSoft HRMS and SAP modules PP, HR, QM, MM,WM, QS, SD and FICO.
• Worked with applicable colleagues to establish course specifications, prerequisite skills and knowledge for trainees.
• Ensured that training courses address all levels of employees.
• Assisted in the design and development of technical training programs and curriculum, ILT and web-based using Lectora, Adobe Captivate and Adobe Flash.
• Created reference and training manuals for Visual Simulation Software packages for Military and Corporate jet customers.
• Formatted Online Help for application databases using Macromedia RoboHelp.
• Used training development tools to meet project objectives (Info Pak, Adobe Captivate, UPK, Microsoft Office Suite (Word, PowerPoint, Excel), SharePoint, SABA LMS

Confidential

Project Lead/Senior Instructional Designer

Responsibilities:

• Conducted task analysis to determine appropriate training design.
• Developed architecture for e-Learning based on adult learning theory and best practice
• Assisted and led clients in designing and creating e-Learning and other instructional solutions.
• Planned, developed and converted traditional courses into e-Learning through scoping, storyboarding, scripting, development and deployment.
• Managed a team of 10 instructional designers remotely.
• Created Rapid Design and Development Processes for developing web-based learning.
• Established Instructional Design, Style Guide and Development Standards
• Created branded design standards for training deliverables.
• Collaborated closely with internal customers to assess learning needs and requirements, coordinated training initiatives, communications and process improvements.
• Planned and reviewed e-Learning courses, assessment for LMS and delivery platforms.
• Created and maintained the functional test plans.
• Established standards/guidelines to ensure e-learning was developed and delivered in an effective manner by following adult learning strategies and principles using SCORM/AICC standards.
• Designed and wrote online training content for developers.
• Use existing information model to develop structured content.
• Provided error-free and technically accurate information that is consistent across subject areas.
• Used training development tools to meet project objectives (Info Pak, Adobe Flash, Adobe Illustrator, Adobe Presenter, Adobe Captivate, UPK, Microsoft Office Suite (Word, PowerPoint, and Excel), SharePoint, and SABA LMS.