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Project Manager Resume Profile

Professional Summary: Technology Support Specialist with a proven track record of service in the IT field for almost 10 years including experience in hospitality and property management, as well as application support and mobile device support. Ability to adapt, learn, and manage in a fast paced environment providing real time solutions for end users and corporate clients with a focus on future implementation.

Technical Skills:

  • Windows 7 Pro, Enterprise DNS Novell ZenWorks
  • Windows XP Home, Pro Android/ IOS Support SharePoint 2010
  • Active Directory Epic Production MS Office Suite 2010
  • Citrix Receiver Syngo Dynamics Mac OS X 10 7-10
  • Juniper Groups RDP Clients Windows, Cisco Dell Onsite

Professional Experience

Confidential

  • Part of 3 member team providing onsite, remote, and after hours technical support for hospital staff and administration on Windows 7/ Mac OS X
  • Daily monitoring of ancillary support applications Syngo Dynamics, Onbase, EPIC, Muse and RALS and patient record systems
  • Daily verification and processing of patient Imaging/Medical records
  • Providing security access and configuration support for hospital staff, administration and affiliates to the NYU portal, GeoLearning iDevelop online course system, and ancillary medical systems
  • Daily monitoring of IIS services and network storage on Win Server 2008 R2 Standard, Enterprise
  • Updating and editing of SharePoint Application links as needed
  • Active Directory group administration Juniper, PCM Audit, Citrix, bulk AD assignment
  • Provide training to hospital staff on new processes for transmitting EKG's

Confidential

  • 3 member team providing onsite and remote support for corporate staff and administration, as well as mobile device support via ticketing system
  • Daily use of RDP client Bomgar to provide remote technical support for domestic and international users
  • Daily connection and maintenance of domestic and international Video Conferencing via Cisco TelePresence Server including dial-in setup and support
  • Support, network integration, and troubleshooting for portable devices such as Apple products, BlackBerry devices BB admin online server , and tablets for integration with network using Mobile Iron
  • Windows 7 Enterprise DNS user setup and integration of computers for users on General Atlantic domain synced with Active Directory
  • Re-imaging and hardware troubleshooting for Dell, Lenovo, and other brand computers
  • User configuration and login for Avaya VoIP phone system

Confidential

  • Onsite 3 member client direct support team with end user support via remote access
  • Maintained data entry and memberships for health club with over 700 members using HandNet ID system and 10 member staff
  • Provide troubleshooting and optimization support for integrated identification system including basic Windows photo editing
  • Desktop support including data backup and hardware calibration on Windows XP Professional OS with software support, anti-virus and malware removal

Confidential

  • Maintained memberships and login information for 4 star hotel with over 200 guests daily and corporate clients using network scanner registry
  • Provided daily optimization of computer system to maintain performance for daily usage including network usage
  • Issued daily reports of performance and usage of programs for research and optimization purposes on Windows XP Pro 2003 OS

Other Experience

Confidential

  • Part of 7 member team providing direct client support onsite
  • Working with onsite IT staff with over 10 members to implement large scale data migration, integration, and pc distribution
  • Custom OS imaging of new pc's for 400 users on Sesame Street corporate network using Novell Zen Works on Windows 7 Enterprise
  • Applying custom user settings for Microsoft Office Suite, as well as other business programs
  • Configuring and setting up network printers
  • Troubleshooting hardware and software issues with onsite personnel
  • Deployment/ assembly of new HP computers and integration on Sesame Street network

Confidential

  • Disassembly/re-assembly of Dell, HP, and Lenovo desktop, portable pc's, and docking station configurations for over 200 corporate clients as part of Hurricane Sandy Project
  • Integration and testing of VoIP systems and printers on client network

Management Experience

  • Confidential
  • Managed daily operations for seasonal high end luxury residential building with onsite fitness center
  • Reported directly to building management to maintain safety and health standards for department of health
  • Provided onsite technical support for residents and staff as needed

Confidential

  • Provided onsite facility maintenance of health club including daily schedules and staff support for high end luxury residences
  • Reported directly to regional management to analyze and implement strategies for growth and health programs
  • Maintained OSHA standards in accordance with the department of health and EMS duties as lifeguard and first responder
  • Provided on-site technical support as needed for residents and maintained on-site computers running Windows XP Pro SP2

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