EXECUTIVE PROFILE:

• I have over 25 years total work experience in the fields of Release/Deployment Management, Systems Integration/Engineering, Requirements Development and Analysis, Project Management, Configuration Management and Customer Relations.
• I am adept at engaging diverse stakeholders, including Government customers and ancillary contractors, to ensure milestones and schedules are met for mission - critical, enterprise-level Intelligence Community projects.
• Spearheaded the scheduling of upgrades for operating systems ( ) / hardware/software to over 500 physical servers that supported the company workforce.
• Planned the upgrade of over 1600 virtual servers utilizing VM - Ware tools (Version 8) in support of customers.
• Introduced innovative ideas (data display screens, DR flow diagrams and an MS Access database) to improve the Missions Operation Center s (MOC) daily reporting activities.
• Managed a special project to create a mail-in database using lotus notes development.

ADDITIONAL EXPERTISE INCLUDES:

• Program Management
• Change Management
• Requirements Analysis
• System Engineering
• Organizational visions & missions

COMPUTER SKILLS:

Hardware: APPLE, CD ROM, COMPAQ, Hewlett-Packard, Scanners/OCRs, Sun SPARC, Sun Workstations

Software/Programming Languages: Adobe Photoshop, Deltek, MS Excel, MS Mail, MS Project, MS Word, Netscape, PC Tools, PowerPoint, Virus Scan, WordPerfect, FORTRAN, HTML, Pascal, RDD-100, Autotester, MS-Office Professional 2003

Databases: Lotus Notes, MS Access, RDBMS

Networking/Communications: 10BaseT, Bridges, CHATS, DNS, Ethernet, FDDI, Fiber Optics, FTP, Internet, Intranet, ISDN, LANs/NAS/SANs/WANs, Norton Utilities, Routers, SMTP, T-1/T-3, TCP/IP, Token Ring, VTC

PROFESSIONAL EXPERIENCE:

Confidential

Release Manager

Responsibilities:

• Served in the capacity of the Requirements Coordinator with primary responsibility for review and concurrence on change requests, scheduling for the functional team and closing request once fully implemented.
• Served as Single Point of Contact (SPOC) for all change requests submitted for assigned functional server team, related questions/issues from customer and/or service partners.
• Managed change requests to closure that assigned functional team submits or coordinate on providing approval or concurrence as appropriate.
• Ensured all change requests are clear, current, concise and accurate.
• Performed quality assurance check on change requests before concurring.
• Represented functional server team at all operational readiness and technical exchange meetings required to complete change request.
• Kept key in-house and outside contacts informed of updates/changes to the build report.
• Ensured that delivery events for all approved change requests were coordinated with the customer and functional server team then scheduled them for completion.
• Managed delivery events to closure and followed up on those that were incomplete/ canceled with an explanation.
• Provided Project Management (PM) oversight for internal projects for the functional server team as needed.
• Coordinated and scheduled miscellaneous Operations and Maintenance (O&M) activities for assigned function team.
• Updated server records in the server information database.
• Assisted Project Manager with managing projects and initiatives.
• Provided weekly status/issues to functional team lead and Release Service Division (RSD) Chief.

Confidential

Deployment Manager

Responsibilities:

• Served as the SPOC facilitating information flow and managing workflow between functional server teams, service partners, customers and the Requirements Deployment Branch (RDB).
• Assisted RDB Account Managers and functional server team leads with managing enterprise-wide projects and initiatives.
• Coordinated and scheduled miscellaneous O&M activities for assigned function team.
• Actively participated in working groups and process improvement initiatives.
• Transitioned from BAE to Confidential with additional responsibilities described above.

Confidential

Agency Service Desk Operator

Responsibilities:

• Assisted an average of 30 customers per day by documenting each call, diagnosing the problem and providing technical assistance to customers worldwide.
• Maintained a first-tier resolution rate of greater than 60% by leveraging various Data Bases (DB) and knowledge repositories and collaborating with other service providers.
• Prioritized all customer inquiries, ensuring high-priority issues were escalated to the appropriate service provider, and keeping them abreast of any pending issue.

Confidential

Principal Systems Engineer

Responsibilities:

• Worked across mission operations components to facilitate several Information Technology (IT) boards that addressed enterprise and component-level desktop support requirements in support of an Intelligence Community (IC) mission partner’s Confidential that provides business infrastructure services for the worldwide agency enterprise
• Worked directly with each board Chair to provide comprehensive board meeting facilitation to include coordination with numerous component representatives to define agendas, verify and facilitate component attendance, and arrange for key subject matter expert speakers as requested by the Chief, Confidential .
• Maintained the MS Project master schedules for each board, captured and distributed meeting minutes, developed PowerPoint presentations, assembled briefing packages for attendees, and captured direction, decisions, and action items levied during board sessions.
• Partnered with other Systems Integrator (SI) to provide depth of support, and to collaborate and share knowledge of parallel board activities that may impact his boards. Identified the inefficiencies hindering the introduction of new SIs into the environment and modified the SI Standard Operating Procedures for the Confidential Management Plan.

Confidential

System Integrator

Responsibilities:

• Worked with numerous Directorate for Science and Technology, components and project teams to ensure that proper planning occurred prior to the integration of new mission systems into the monitoring center.
• Facilitated the DS&T Engineering Requirements Board (ERB), including coordinating with numerous DS&T component representatives to define agendas, maintaining MS Project master schedules for the ERB, capturing and distributing meeting minutes, and capturing direction, decisions, and action items levied during board sessions.
• Contributed to and reviewed integration plans, verification and validation plans, system security plans, and maintenance plans, and regularly coordinated informally and at bi-weekly meetings with fellow SIs to stay abreast of all DS&T projects.
• Participated on a project team that were started to develop a standard architecture for all monitoring systems within his facility as well as electronically managing all documentation for the facility in order to comply with the overall division Change Management (CM) process.
• Tracked all security milestones and coordinating with DS&T customers and commercial vendors for a Wide Area Network leveraged by the directorate to send communications (data, email and VTC) to various vendors.

Confidential

System Engineer

Responsibilities:

• Supported a classified project in a security restricted environment with responsibility for subsystem level requirements review.
• Utilized the application results of the requirements analysis to the design, integrate and test the Public Key Infrastructure (PKI) network system.
• Required to obtain and maintain current knowledge of the multiple facets of the PKI network system using web based technology.
• Provided in-depth technical support to the preparation of system documentation and system maintenance procedures.
• Also set up Netscape severs, configured Sparc 5 and 10 workstations, ran Solaris backup tapes of the network system and wrote RFCs to modify text files.
• Participated in various review meetings and milestone reviews for the project as well as coordinated a site survey questionnaire for over 70 network user sites.