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Lead Tech Resume Profile

Experience

Confidential

Lead Tech for Allstate Insurance Migration Project.

  • Lead a team of 10 technicians migrating desktops and laptops from windows xp to windows 7.
  • Migrated 500 users data from windows xp computer to windows 7 computer.
  • Wiped data from old computers and shipped them back to disposal.
  • I personally Performed data transfer of 25 users in the Allstate Legal Dept. to their updated windows 7 computers.

Confidential

  • Worked on a one week project setting up new computers for FMC Technologies in Houston.
  • Transferred users data from old pc to new pc.
  • Prepared old pcs for shipping to disposal.

Confidential

  • Worked on a one week project, Deploying new computer systems for Quorum.
  • Transferred users data from old pc to new pc.
  • Prepared old pcs for shipping to disposal.

Confidential

  • Worked on a one week project, performing a refresh of computers and peripherals for Consolidated Graphics.
  • Transferred users data from old pc to new pc.
  • Prepared old pcs for shipping to disposal.

Confidential

  • Computer Technician II/Field Service Technician
  • Monitored ticketing system for work orders
  • Install, test, and maintain computer and information
  • Systems for local and wide area networks
  • Field service, Desk side Support, Break fix.
  • Experience with Microsoft Windows XP, Windows Vista, and Windows 7.
  • Worked with HP Service Manager ticketing system.
  • Migration and Deployment experience.
  • Installed and supported Citrix VPN for client and users
  • Imaging duties.
  • Supported 500 users in a banking environment and more at 53 various bank branches.
  • L1 Server/Network/Storage/Hardware support.
  • Help Desk Technician
  • Provided extensive support to customers via email, web and phone
  • Troubleshoot hardware and network-related issues

Confidential

PC Technician II/Bench Technician/Help Desk Support

  • Troubleshoot computer systems.
  • Desk side Support and Break fix.
  • Worked with Xerox Connect ticketing system.desktops, and Blackberry devices..
  • Troubleshoot computer systems.
  • Installed computer systems.

Texas Industries Houston, TX 1997-05/2005

  • Material Handler Lead man
  • Managed crew of 10 employees
  • Manufactured concrete in a production environment
  • Troubleshoot a robotic palletizing system
  • Extensive shipping and receiving experience
  • Loaded and unloaded trucks for shipping

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