Lead Tech Resume Profile

Experience

Confidential

Lead Tech for Allstate Insurance Migration Project.

Lead a team of 10 technicians migrating desktops and laptops from windows xp to windows 7.
Migrated 500 users data from windows xp computer to windows 7 computer.
Wiped data from old computers and shipped them back to disposal.
I personally Performed data transfer of 25 users in the Allstate Legal Dept. to their updated windows 7 computers.

Confidential

Worked on a one week project setting up new computers for FMC Technologies in Houston.
Transferred users data from old pc to new pc.
Prepared old pcs for shipping to disposal.

Confidential

Confidential

Worked on a one week project, performing a refresh of computers and peripherals for Consolidated Graphics.
Transferred users data from old pc to new pc.
Prepared old pcs for shipping to disposal.

Confidential

Computer Technician II/Field Service Technician
Monitored ticketing system for work orders
Install, test, and maintain computer and information
Systems for local and wide area networks
Field service, Desk side Support, Break fix.
Experience with Microsoft Windows XP, Windows Vista, and Windows 7.
Worked with HP Service Manager ticketing system.
Migration and Deployment experience.
Installed and supported Citrix VPN for client and users
Imaging duties.
Supported 500 users in a banking environment and more at 53 various bank branches.
L1 Server/Network/Storage/Hardware support.
Help Desk Technician
Provided extensive support to customers via email, web and phone
Troubleshoot hardware and network-related issues

Confidential

PC Technician II/Bench Technician/Help Desk Support

Texas Industries Houston, TX 1997-05/2005