Principal, Product Management Resume Poway, CA - Hire IT People

EXECUTIVE PROFILE:

Accomplished Product Manager with 10+ years of experience in Product/Project management in IT & E - Commerce Industries.
Managed E-commerce platform serving 10 Million monthly visitors.
Designed & launched a multi-vendor e-commerce gift marketplace.
Launched Remote Tech Support Service Platform serving 250,000 devices.
Managed Development of HeyYou - mobile dating app on iOS & Android.
Excellent presentation & communications skills. Articulate, excellent people & decision-making skills.

AREAS OF EXPERTISE:

Project/Product Management

E-Commerce Development

Service-Oriented Architecture(SOA)

Java/J2EE, HTML & MySQL

HTML/CSS/Java Script

Product Analysis & Development

A/B Testing

PHP/iOS/Android

Agile Software Development

CMS & CRM Development

PROFESSIONAL EXPERIENCE:

Principal, Product Management

Confidential, Poway, CA

Responsibilities:

Project managed development of a Tech Support CRM using Agile Software development.
Worked efficiently with Product Managers and Project Managers to implement product launches within timeline constraints and budgets.
Managed development of in-house system to manage attendance, leaves, payroll, transportation management and HR including employee review process.
Project managed integration of VOIP PBX with iPCHelpDesk CRM.
Managed 75 Agent Remote Tech Support Contact Center serving 15,000 calls/month.
Directed development of HeyYou - mobile dating app on iOS and Android.
Led development of a multi-vendor gift e-commerce marketplace.

Product Management

Confidential, San Diego, CA

Responsibilities:

Directed redesign of Home Page, Customer Review and Content Management Systems (CMS).
Managed launch of “Best Purchase Guarantee” & Hotels to Confidential as new revenue sources.
Worked collaboratively withMarketingand IT to define scope, create schedules,manageresources, implement and monitor analysis ofmarketingcampaigns and projectbudgets.
Managed design, development and implementation of Credit Card Fraud Management System to reduce chargebacks.
Set-up of Business Intelligence (BI) infrastructure to improve ability to make data-driven decisions.
Set-up And Managed a 200 Agent Contact Center handling 10,000 calls/day.

Product Development Manager

Confidential, San Jose, CA

Responsibilities:

100,000+ content webpages CMS, online/offline air, hotel & car rental booking engine on Java/MySQL/Linux platform integrating multi GDS (Amadeus/Sabre) and multi Hotel vendor xml and web-services APIs queried simultaneously using Agile Software development methodology.
Integrated Google and Bing Search Data APIs in Globester CRM to manage over $5,000 daily marketing spend using Business Intelligence (BI) infrastructure.
Led development of Globester.com mobile friendly websites; iOS & Android Apps.
Directed integration of an asterisk based VOIP PBX with Globester CRM.
Project managed development of Globester B2B APIs to power partner websites.

Partner

Confidential, San Jose, CA

Responsibilities:

Assisted Visto (Acquired by Blackberry) CMO on Product Roadmap and Overall Marketing Strategy.
Facilitated companies in Financing / M&A (Lantern Acquired by C-Cor; Trekmail Acquired by Visto).

Senior Associate

Confidential, Washington, DC

Responsibilities:

Assisted in Acquisition of Confidential Assets, turnaround and proposed sale of Confidential .
Supervised accounting, finance and procurement of Confidential .

Project Manager

Confidential, McLean, VA

Responsibilities: