OBJECTIVE:

Applying for Sr. Technical Project/Program Manager/Engineering Manager/Technical Support and Operations Manager positions.

SUMMARY:

• Proven Business and Technical Leader with more than 16 years of software experience.
• Results oriented Program Manager with a track record of initiating and successfully delivering multiple programs and product releases.
• Over 4.5 years of Agile/Scrum/ Scrum Master experience.
• Engineering Management, Technical Program Management, Product Management, Release Management, Development Management, Project Management, Capacity Planning, Scrum Master, Leading Strategic Initiatives, Leading Global Cross Functional Teams, Leading multiple projects and initiatives, Hiring and Retaining top talent, Problem Resolution, Banking, Financial Services, Healthcare, Retail domain knowledge, presenting to Confidential .
• Experienced with SaaS, Cloud architecture, open source computing, mobile technologies, transaction processing systems, business processes and analytics.
• Developed a migration roadmap for test and production multi - tenant environments of new acquisition Emptoris, to Confidential Cloud Stack.
• Leveraged a strong balance of business, technology, and leadership skills in multiple client-facing engagements and as liaison with engineering, sales, business, product, and finance teams.
• Worked cross-functionally to manage project schedules, risks, and stakeholder communications throughout the software project lifecycle.
• Applied Agile principles and led Confidential ’s Cloud & Smarter Infrastructure (C&SI) Customer Engagement Program with a focus on Automation and Storage Software Products primarily for Banking, Financial Services and Insurance customers, by leveraging Engineering and Sales Collaboration - and influenced doubling of revenues to $15M within one year.
• Recognized by Confidential Sales for “Quality of Work, Professionalism, and Outcome based execution”.
• At Confidential, led an Agile/Scrum Engineering &QA team and delivered new Dashboards in Cognos for Storage Capacity Utilization & Performance metrics.
• Worked with Engineering Managers and teams to identify infrastructure team dependencies and prioritized product backlog items both at Confidential and Confidential .
• Transformed development team to adopt Agile/Scrum and deliver as a high performing team in a distributed Hybrid Agile environment at Confidential and improved productivity metrics by double digits.
• Planned 4 week sprint cycles, facilitated daily standups and weekly Scrum of Scrums and retrospectives with US/India/Romania/Germany teams at Confidential
• Tracked in Life Cycle Management tool RTC.
• Supported Agile Continuous Integration release planning, automation, quality, and security, performance in code delivery at both Confidential and Confidential .
• Increased quality metrics by double digits within a 4 week cycle sprints which resulted in zero defects in official release of TPC.
• Tracked and communicated Agile metrics on user stories, team velocity, and release progress and backlogs with Product Owners/management/Executive Sponsor using RTC at Confidential and using Jira at Confidential .
• Managed staffing and development budgeting and forecasting.
• Played a significant role in customer retention by supporting Data and BI, Data Replication solution implementations.
• Led integration efforts in IT Infrastructure, Data, BI and Analytics.
• Developed Partner Enablement framework and increased C&SI skills competency in the India/South Asia region identified by Sales.
• Focused on Problem Space and influenced Product Roadmaps by convincing Engineering teams to add or modify Enterprise Product features based on Enterprise customer feedback.

TECHNICAL SKILLS:

Hadoop ecosystem, Open Stack, Cloud Apps, Storage Analytics, Data and BI products, Cognos, Tableau, Linux, Unix OS, Splunk, ITIL, Agile/Scrum, MS Project, MS Office, Visio, Confluence, Jira, Rational Team Concert, Rally Collaboration tools. Industry knowledge in Payment Standards such as NFC, Contactless, EMV, Tokenization, Smartcard, AFSCM.

PROFESSIONAL EXPERIENCE:

Sr. Product/Project Manager

Confidential, SFO

Responsibilities:

• Primary responsibilities include driving strategic initiatives to implement Infrastructure projects such as Confidential Send Money Financial Product’s Open Source OS upgrades for Docker compatibility and Patch Automation through Puppet, implement MySQL upgrade project to achieve capacity to scale, reliability and high availability.
• As part of these projects, prioritize, assess, monitor and mitigate business and technology risk.
• Gained knowledge of Elastic Search, Cassandra, Apache Spark, Grafana, PagerDuty, and Logstash.

Confidential

Senior Project Manager

Responsibilities:

• Managed and delivered multiple projects in Confidential Token Service Program, worked with product management for prioritizing business requirements, finance team for program related financials, technical leads and Architects and other Project Managers to align release schedules, resources, budget.
• Delivered projects including Data and Information Security and PCI Compliance requirements, reporting for Cloud Based Payments, maintenance packages and Apply Pay enhancements.
• Worked with Confidential Digital Mobile Product teams, Confidential Network Processing teams, Confidential Commercial Card teams to align timelines install dates in production environment.

Engineering Project Manager

Confidential, Foster City

Responsibilities:

• Handled Jira defects reported by Playspan Merchants, Operations and Infrastructure and QA.
• Worked closely with Engineering and Product component teams to resolve P0, P1 issues.
• Worked with issue resolution in PHP and MySQL Development environment.
• Performed Impact and Root Cause Analysis and managed workload.
• Led Splunk Monitoring/Alert effort for the API based Playspan Payments platform.
• Supported Production and Sandbox deployments for Payments, BI Reporting on a Big Data Platform, Encryption and other key components in Confidential .
• Participated in programs involving vulnerability Pen testing.

Confidential

Program Manager

Responsibilities:

• Developed a program structure and provided Governance for Customer Engagements in India/S Asia. Hosted Sales and Engineering Collaboration meetings and prioritized requirements (scrum/agile) which resulted in Engineering team engaging in approximately 91 customer activities with 78% Presales, 22% Post Sales, and at least 17 Business Partner enablement sessions across C&SI.
• Developed a Problem reduction program, which resulted in reduction of customer reported incidents by 85% in 12 weeks with C&SI.
• Presented Automation and Storage Software to 50 Confidential, which resulted in more than 5 leads.
• Produced a roadmap to migrate test and production multi-tenant environments (SaaS) to Confidential Cloud stack. Reported progress, challenges and plan to the Director and Architect.

Confidential

Software Engineering Manager

Responsibilities:

• Managed staffing and development budget.
• Led the new product development and execution of BI strategy and delivered Cognos based Advanced Reporting/Dashboard for Storage Software in Tivoli releases.
• Led Engineering & QA scrum teams to deliver Analytics for Storage, from concept to completion.
• Coordinated with cross functional scrum teams and addressed cross release dependencies.
• As part of Project Management activity, tracked release backlog and user stories in Rational Team Concert, similar to Jira.
• Managed storage software deliverables involving Open Stack - Object Storage (Swift), Image (Glance) and Compute (Nova). This code was merged into the mainstream product line and was demoed at customer event.

Confidential

Technical Project Lead & Developer

Responsibilities:

• Advocate to Enterprise customers who implemented Business Intelligence (ETL/OLAP) and Data Replication, Disaster Recovery/Business Continuity solutions (SQL/WebSphere/MQ Series). Also performed 10 years of Project Management related activities.
• Supported multiple BI and Replication solution implementations which resulted in customer retention.
• Provided World Class Enterprise Customer Support to Financial, Retail, Healthcare and Manufacturing and resolved critical integration issues.
• Hosted over 200 meetings and understood Enterprise customer pain points in production environments. Translated these into product requirements and influenced product teams and Partners to provide solutions.
• Led integration effort to in corporate these solutions into product releases.
• Developed use case scenarios and influenced Engineering teams to in corporate in future release work