PROFESSIONAL SUMMARY:

Certified Telecom PM Professional has managed medium to very large integration programs & projects from requirements through implementation/delivery including staffing, capex/opex budgets, vendor management and contracts/service level agreements, legal contracts, RFP management, marketing, testing teams, and development. Reported to Confidential VP’s using the last mile excellence project management process and meeting strategic yearly goals. Confidential has managed P&L in size as well as managing teams of overseas and domestic technical and marketing staffs. Expert in identity management, Confidential analytics, device/ Confidential fingerprinting, security/fraud and new launch risk management. Confidential is skilled with converging on aggressive deadlines within or under budget. She is strong and skilled functional & fiscal PM of small to large teams, multi - vendor solutions and product management end-to-end roadmaps and error free releases. She is also a published author and patent holder in unified messaging and wireless technologies. Confidential has consistently hit the ground running when she enters a project in already in progress. She can manage stakeholders from all areas including marketing, Executive “C” level including Last Mile Excellence business process status updates and detailed dashboard and analytics reporting.

TECHNICAL EXPERIENCE:

Methodologies: Agile/Scrum, SDLC, Waterfall/PMBOK, Extreme Programming, KanBann, Confidential LMX process, SCRUM Master Certified on Confidential Team Foundation Services TFS as well as TFS Online, Rally Agile, ITUP/PRISM.

Managing Tools: MS Project, Primavera tools, PASS/AMDOCS OSS & Billing, TFS Team Foundation Services & Confidential Sharepoint

Confidential + Ecommerce & Web: Authorize.net, PCI Visa Compliance, Amdocs Digital Commerce Manager, Qpass Quality Center, Cybersource, Adnetworks, Adobe Day, Oracle, IBM Websphere, .Net Webservices, Forefront Identity Manager (FIM)

Telecomm: NextGeneration (VOIP/SIP/ATM), Prepaid, MGCP, IPSEC, VPN, SCP, OSS, SCP - AIN, VPN, Web Based Messaging, Email (SMTP,SMPP,MMS), SS7, T1, OC-X, TCP/IP, WIFI/WIMAX, Bluetooth, GPS, IMS, ITUP Process Framework

Database & Analytics: Oracle (8, 9i, 11), MS SQL, SAP, SPSS, SAS, Omniture Analytics, Webtrends, Business Intelligence (BI Products), Data warehouse, 3D Cubes, Tableau, Confidential BI, Hadoop, Finbus, HDInsights

Web & Programming: Confidential IIS, Java, C++, JMS, AJAX, Spring, Tomcat, Apache, MOM, SOAP, SEO, Portlet Web, API Abstraction capabilities, SOA, Azure Cloud Infrastructure. XML, JSON, SOA, SQL, .Net, TFS, Team Foundation Services, Azure

Software & OS: MacOS 10X, Confidential 9x, Windows 2000, NT, etc. MS Powerpoint, Word, Excel, + Pivot Tables, MS Project, Quickbooks Pro 2001, Internet Explorer, Mercury Test Director, SAP reporting and accounting and Confidential Business Intelligence Tools

Other: DB2, AS/400, Opal

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

TPM Technical Project Manager

Responsibilities:

• Managed the Test & Learn Story Queue for the Hotels Checkout team.
• Launched the Wotif Website for Hotel Checkout Pages (Payments page and Confirmation). Wrote Business requirement stories, managed timelines and effort of development team and product. Coordinated with Sr. Team leaders to launch the site with zero issues and resolved all bugs by launch date.
• Managed developer teams in Longon, Bellevue, Hungary and coordinated manpower and schedules for 3 projects across these 3 teams to triple the flow of stories thru a monthly cycle.
• Coordinated all Omniture and Tealeaf requirements for Test & Learn changes to the Hotel Checkout pages
• Managing the Elong Site Project for Hotels Checkout.
• Wrote Paypal Stories for managing hotels Checkout payments suspsension error/edge case and graceful failing scenarios.
• Worked with Product teams to refine and prioritize Test and Learns around all aspects of the Hotels Checkout domain.
• Invited speakers to the group to continue iLearn series to educate us on areas such as Omniture, Analytics, Tealeaf, Splunk etc.

Confidential, Seattle, WA

Sr. Functional Analyst

Responsibilities:

• Managed the Clickstream, analytics and marketing metrics for capturing advertiser channel used to download the Confidential application to track lifetime spend of customers from various paid marketing channels.
• Wrote functional requirements in support of an Express Order and Pay Application including transaction history updates for retail stores and Point of Sale updates to support customer’s retail Confidential payment activities.
• Managed schedule for developers working on API endpoints for 300 transactions per second using JSON, Ajax, XML, .Net, SOA methodologies.
• Wrote functional specifications, managed marketing requirements and managed vendor development for a Confidential ad-tracking campaign system allowing Confidential to attribute total purchase volume per customer to an ad-campaign tracked link followed for analytics and business intelligence dashboard analysis.
• Managed the SAP and Business Intelligence for a customer facing outbound campaign involving surveys and customer interaction as well managed a SKU realignment for all coffee products down to the size level of the hierarchy and updating all associated IT systems.
• Stakeholder management between, Confidential, web, marketing and Executive level stakeholders
• Managed a responsive Web project involving merging 2 sites one with 20M users and the other with 1M users and developing a Ping Identity Management to allow federated identity between both sites and new Facebook/Twitter sign-on and unified account services
• Created specifications for a web and Confidential express pay and ordering system using Confidential Digital Cards utilizing a robust product api & Coremetrics based analytics engine
• Managed a Transaction History Project involving business intelligence groups, Voice of the customer, IT Data management and outbound retail marketing to deliver customer surveys same day as purchases
• Managed an account cleanup and username to email account migration on a large group of users including merging URL content from the shopping cart/ecommerce experience with the non commerce site and making it seamless for users to purchase from both sites.

Confidential, REDMOND, WA

Sr. Program Manager

Responsibilities:

• Lead SRCUM master for developers on project
• Managed the move of elements of Visual Studio onto Windows Azure Cloud for delivery of advanced services including Team Foundation Services, Testing and Confidential app and source code management
• Used Rally tools in concert with TFS Tools to manage Agile Scrum project and development deliverables
• Managed 4 separate work streams including Azure Commerce onboarding, Executive Last Mile Excellence, Marketing Launch and Visual Studio SKU Planning for Visual Studio Team
• Implemented a full Executive BI Instrumentation using Confidential Business Intelligence software to drive weekly and daily goal statistics
• Managed Budget for marketing launch of $1.5M and drove all deliverables around launch strategy
• Managed product experience walk-throughs with Executives and log risks and manage thru the TFS System.
• Provided VP level decisions and help with slide presentations on business model and strategy choices for short and long term planning.
• Defined metrics and pricing choices based on user and field surveys building into product a long term growth path to more flexibly price and sell both a service, a resource based and a features based solution product offering.

Confidential, REDMOND, WA

Sr. Project Manager

Responsibilities:

• Managed 3 separate tasks, create a fraud proof security strategy for the windows 8 marketplaces define a call center strategy for improving overall call volumes and reducing calls that land with agents and build executive strategy slides to overview all of above - Tasks include:.
• Drove a $300M Customer Care savings to Confidential by defining a click to call and web based routing strategy to eliminate calls that end up with live agent.
• Researched fraud and security weaknesses in data center, Windows Azure cloud and in physical data center.
• Presentation Slides created for 5 VPs of different Business Groups to engage and enlighten on the Customer Care approach to securing the ecommerce experience.
• Managed Fraud, Security and Ecommerce Customer Care Metrics for all Confidential Marketplaces including Windows8, Zune, phone.com, store etc.
• Defined a Fraud and Security Risk Strategy that eliminated ‘gaming the system’ and man in the middle attacks using 3rd party sites to steal user identities and derive financial gain illegally.

Confidential, REDMOND, WA

Sr. Project Manager

Responsibilities:

• Managed several Finance IT tools used by CFO level and 30 highest corporate comptrollers.
• Define business requirements for Targets 5 year forecasting tool, build training materials and train the trainer to train a user base of 30 users.
• Manage all development, testing and tool opening and closing for the budgeting cycle from Jan till June.
• Manage the Growth Simulator tool used to spread weighted budget data amongst organizational divisions, P&L Groups and financial groupings.

Confidential, REDMOND, WA

Sr SM Solution & Product Manager

Responsibilities:

• Lead Scrum Master for Development of a new JIT Acknowleged Purchase Orders Process.
• Managed team of Business Intelligence and data warehouse programmers to provide finance executives key Confidential metrics data using Windows Azure Cloud
• Managed over 8 Retail Resale vendors for Confidential in the Ecommerce / Confidential Commerce and realtime key delivery area.
• Managed 30 person team in Redmond while writing key specification documents and driving 3 separate launch projects for March delivery dates.

Confidential, REDMOND, WA

Sr PM, ESD Division

Responsibilities:

• Skilled PM/Solution Manager & Scrum Master for developers of the Confidential Community Helpers Project to match experts with Confidential users needing help.
• Build all software according to windows Azure Cloud and Confidential SharePoint advanced services
• From initial specs to prototype in 3 weeks.
• Descoped to meet a 1.5 month launch timeframe.
• Estimated savings of $500,000 per month in saved calls to the call center.
• Managed 14 person team in India as well as commercialized software written in R&D Confidential division.

Confidential, REDMOND, WA

Sr PM/Solutions Manager

Responsibilities:

• Stored value card product placed Confidential Best Buy and other retailers.
• Worked with the business to craft requirements (BRD) and functional design for innovative new POSA card sales to Best Buy & retailers driving 4 to 1 increase in product sales.
• Managed complex multi-stovepipe dev & test teams across 4 business units to deliver code 2 weeks earlier than expected after inheriting a 2 month late draft BRD document.
• Redesigned the onboarding process for retailers to sell products through a POSA value card versus the older boxes with CDs making printers and retailers pull down menu simple to onboard.
• Integrated the advanced Web savvy Confidential eCommerce billing engine with the legacy MS Retail commerce transaction platform to ensure retailers could order “Just in Time” products from Confidential .
• Built a system to allow Confidential commerce and Confidential terminal access of Confidential product sales thru retail sales channels.

Confidential, SEattle, WA

Wireless Program/Project Manager

Responsibilities:

• Managed the project management & scrum master for all developer teams, including product management and product realization for a wireless payments startup client.
• Created marketing requirements documentation, product design flows and product roadmap for Confidential product launch in 2010.
• Built an SMS and XHTML version of the software to allow Paypal-like payments between dissimilar banking accounts, credit card or backend API systems such as NOCA checks or Authorize.net charging system.
• Wrote the Ecommerce security and privacy policies and implemented a development plan with project managers to create a cloud- serviced security.

Confidential, SEattle, WA

Sr.Program Manager

Responsibilities:

• Functionally managed programs as well as served as SCRUM master for developers with multiple projects including PM’s from 3 separate business units of GCI - billing, network and marketing.
• Implemented cost saving billing technologies that drove new revenues to all Portal properties and supported Wireless projects for Alaska’s #1 Internet, Telecommunications & Cable provider.
• Implemented a new ecommerce website including Google Analytics and Adjuggler Video and Advertisement tracking
• Managed hands-on network project launching IPTV Cable/TV & Broadband wireless and with complex switching and provisioning cutover.
• Oversaw functional wireless and Internet plans for 3 teams (billing, network and marketing) who launched Wireless handset Testing & network project for rural Alaska including handset and applications management.
• Worked with Keenan OSS/Billing system and defined ‘business policies’ abstracted from the core customer management system.

Confidential, REdmond, WA

Sr. Program/Project Manager

Responsibilities:

• Launched 6 RFx projects for the Global Procurement Group as category manager for Telecom.
• Drove an annual Telecom review program for SABR Semi-Annual Business reviews with vendors with a project mission of achieving measurable cost reductions.
• Worked with teams of 20 engineers globally and multiple data center managers.
• Delivered savings of 10-30% of total spend thru consolidated global negotiations.
• Managed engineering teams who built highspeed datacenter backup, server farms and cloud computing centers.
• Wrote the legal contracts for all vendors (over 20) including new language to decrease cost as new circuits were purchased and reduce the termination fees charged.

Confidential, REDMOND, WA

Sr. Product Realization Manager

Responsibilities:

• Managed cross-enterprise resources from marketing, testing, software development and network operations.
• Scrum master for launching of Amdocs/QPass Quality Center upgrade for all customers and delivery of end-to-end billing and customer charging flows for handset based purchases and integrated with Confidential & Confidential Amdocs/Care system.
• Worked with ITUP framework for all networking and incident management projects
• Implemented Omniture-based tagging on 60 million cell phones with no production downtime and launched the Marketing Segmentation with Confidential & Confidential ’s analytics firm.
• Extremely tricky launches were wildly success.
• Resources included all developer and testing employees (150 total including vendor).
• Wrote Requirements documentation and Functional Specs / Operations Docs for Banner advertising trial on Web and WAP.
• Worked with Rim/Windows Handsets and launched GPS, WIFI & Bluetooth capabilities software on the backbone.
• Launched Jumptap Search with 3 second requirement - included Wireless commerce QPASS/AMDOCS OSS/Billing, advertising trial, new handset launches, Web Music/Ringtones/Games site launches and following strict SDLC.
• Delivered 2 projects early using QPass and AMDOCS Billing and OSS Software for WAP PUSH of payment data.
• Managed a bad vendor into a great vendor driving a forklift platform overhaul into 81.6% pass rate, 50% better than previous releases.
• Coordinated all testing efforts, escalated network latency & other issues.
• Managed Handset Cutovers minimizing risk and maximizing customer experience on MOP cutovers.
• Managed new projects such as Omniture/Clickstream/Enpocket/Jumptap advertising reporting as well as banner ads trial using SEM/SEO and also executive analysis of CPM rates and cost to cannibalization.