Professional Summary:

• IT Project/ Program Manager and Business Analyst with over 15 years of total IT experience of which 8 years has been in leading and delivering Enterprise IT Applications Development projects. Pursuing PMP certification.
• 8 years of experience in the role of Functional as well as technical project/ program manager for large scale complex projects.
• Experienced in ITIL process implementation, Service Delivery, PMO/ IT Governance processes.
• Experienced in program management for 30 projects towards process improvement.
• Possess a solid background in the analysis, documentation and planning of large-scale Information Systems development for Software in HealthCare, Banking and transport.
• Expertise in PMBOK based Project management methodologies, planning, scheduling methods, and tools and in leading Enterprise software solution projects
• Strong experience in managing, mentoring, and coaching team members
• Strong documentation and reporting skills
• Experienced in vendor and cross-functional team management and in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line
• Performed coordination of user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions
• Extensive experience in Oracle PL/SQL and data mining
• Strong understanding of SDLC and Business Analysis practices and good knowledge of Six Sigma, ITIL, CMMi Process.
• Extensive experience in MS Project for preparing and tracking project schedule with milestones and critical path.
• Possess understanding and knowledge of Agile Methodology.
• Good understanding of HIPAA, EDI Transaction codes and ICD-9/ ICD-10 codes. 2 years of experience in handling ICD-10 projects intake.
• Experience managing Programs Comprising of Software Development Projects, Production Support, QA and Business Analysis.
• Experience maintaining and writing Project/Business documentation.
• Excellent verbal and written communication.

Technical Skills:

• Project Management: MS-Project, PMBOK, and Working Knowledge of RUP, Waterfall, Six-
• Sigma and ITIL
• Languages: C, PL / SQL, Pro C, Shell Scripting
• Tools: CA Unicenter, Clearcase, Designer 2000, MS VSS, RCS UNIX , Excel,
• HP Openview, HP Service Manager 7.0, MS Visio, Use Cases, SVN
• RDBMS: ORACLE 9i/ 8x, DB2
• Front-End Tools: Visual Basic 6.0, PowerBuilder 10
• Middleware: Tuxedo 8.1
• Operating Systems: Tru 64 UNIX, Windows '98/2000/XP/2003/7, Linux, AIX, Mainframe

Professional Experience:

Confidential

Project Manager

Responsibilities:

• Hands-on project management from business requirements through software development for ICD-10 projects
• Proactively managed systems development, implementation and risk via the use of SDLC
• Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
• Prepare and track the overall project plan including defining the milestones and critical path using MS Project
• Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
• Serve as a focal point for all client and implementation analyst communications.
• Produced project status reports, managed the team and resolved day-to-day issues
• Assignment of tasks/ work estimation.
• Coordinate with other project managers and support team for smooth and quick resolution of the issues.
• Manage and administer the project documentation on SharePoint

Environment: MS Project, MS Office, APL, SVN, SharePoint, XML, XSLT, .NET, SQL server, Citrix

Confidential

Project Manager / ITIL Process Consultant

Responsibilities:

• Worked as a Program Manager/ ITIL Process Consultant
• Act as PMO for the department and coordinate with PMO at organization level
• Experienced in program management for 30 projects towards process improvement involving supervision of various project managers assigned to these projects
• Analyze the processes directed towards strategic business and other organizational objectives
• Manage work intake by business from PROMPT Work Intake Tool including the budgeting of projects
• Hands-on program management from business requirements through development for ICD-10 projects
• Ensure Compliance of HIPAA across projects
• Coordinate the changes for Regulatory processes
• Engaging the project managers for estimation
• Collect all critical business requirements from relevant entities and ensure early consensus
• Establish Service levels and customer-focused processes that leads to smooth automation
• Business process mapping
• Prepare and track the overall project plan including defining the milestones and critical path using MS Project
• Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
• Documenting process scope, business objectives and systems requirements
• Defining the process owners and level of involvement of other departments
• Describing approved key performance indicators for the documented process
• Implementation of the processes and various continuous improvement programs
• Quality Review of the processes to gauge effectiveness and/ or training needs
• Present periodic Dashboard reports on the current program
• Establish and manage SharePoint. Migration from WSS to MOSS. SharePoint administration for SSS organization.
• Involved in Automation Labs for implementing COTS packages and best practices/ solutions across applications

Environment: MS Project, MS Office, MS Visio, Six Sigma Methodologies and techniques, ITIL framework, ITSM, HP Openview, HP Service Manager 7.0, SharePoint

Confidential

Project Manager

Responsibilities:

• Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
• Proactively managed systems and software development, implementation and risk via the use of SDLC
• Prepare and track the overall project plan including defining the milestones and critical path using MS Project
• Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
• Responsible for managing the data warehouse team and technically mentor the team in Oracle PL/SQL
• Serve as a focal point for all client and programmer communications.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC
• Ensuring adherence to all OM processes like Problem Management, Incident Management, Change Management, and Release Entry Framework
• Ensure compliance to HIPAA and de-identification of PHI.
• Coordinate day to day production support efforts.
• Assignment of tasks/ work estimation.
• Monitoring, enhancement and tuning of ETL process.
• Mentoring / ensuring process adherence.
• Ensuring timely deliveries as per SLA
• Manage and administer the project documentation on SharePoint

Environment: MS Project, DB2 9.1, Oracle 9.2, PL/SQL, Clearcase, Subversion, Unicenter Autosys, WinSQL, C, Tuxedo RPCs, Java, PowerBuilder 10, UNIX, AIX, Mainframe, ActiveDirectory, Websphere, ITIL Framework, ITSM, AntiVirus, HP Openview, HP Service Manager 7.0

Confidential

Project Manager

Responsibilities:

• Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
• Serve as a focal point for all client and programmer communications.
• Prepare and track the overall project plan including defining the milestones and critical path using MS Project
• Translate client needs into software architecture requirements and implementation tasks.
• Coordinate day-to-day software development efforts.
• Assignment of tasks/ work estimation.
• Mentoring / ensuring process adherence.
• Mentor the team technically for Tuxedo, PL/SQL, C and other technical issues
• Application support Bug Fixing, Release bound Enhancements
• Sizing of Application and Enhancements using Function Points.
• Re-learning application and producing design docs/functional specs.
• Ensure proper usage of SharePoint for project documentation. Responsible for reviewing and accepting the documents on SharePoint

Environment: MS Project, Oracle 9.2, PL/SQL, C, Pro c, Tuxedo ATMI, Shell scripting, UNIX, Clearcase, StarTeam, Unicenter, Toad, ActiveDirectory, Linux, ITIL Framework

Confidential

Project Lead/ Sr Software Developer

Responsibilities:

• Technical Lead for a team size of 5
• Configuration management, changes/ problem report tracking
• Incorporating the modifications/ up gradations in the backend module. This includes analysis of the modification/ up gradation and its repercussions
• Troubleshooting the operational problems of the backend
• Responsible for resolving problems, making enhancements mainly in Pro C and Oracle PL/SQL and shell scripts

Environment: Oracle 9i, TRU64 UNIX/ Linux Shell Scripts and Pro C, C, Socket Programming, EditPlus, Toad, MS VSS, Linux

Confidential

Team Lead/ Sr Software Developer

Responsibilities:

• Configuration management, changes/ problem report tracking
• Application support Tuning, Bug Fixing, and Enhancements .
• Writing business logic for the application in C / Pro C Tuxedo 8.0
• SRS/SDD Preparation.
• Creation and Modification of various Data structures in Oracle 9i.
• Designing of RMS using Designer 2000.
• Implementation of business logic Software Development on backend Stored Packages, Procedures and Functions using Oracle PL/SQL
• Coding of various modules in Oracle, VB 6.0 using Oracle Objects for OLE.
• Interaction with client for remodeling and up gradation pertaining to the module and making changes in design thereof.

Environment: VISUAL BASIC - 6.0, Oracle 9i on Digital UNIX 5.1, Windows -NT 4.0 Server, Tuxedo 8.0 on Digital UNIX 5.1 using Pro C, RCS UNIX