We provide IT Staff Augmentation Services!

Itil Process Consultant Resume Profile

Professional Summary:

  • IT Project/ Program Manager and Business Analyst with over 15 years of total IT experience of which 8 years has been in leading and delivering Enterprise IT Applications Development projects. Pursuing PMP certification.
  • 8 years of experience in the role of Functional as well as technical project/ program manager for large scale complex projects.
  • Experienced in ITIL process implementation, Service Delivery, PMO/ IT Governance processes.
  • Experienced in program management for 30 projects towards process improvement.
  • Possess a solid background in the analysis, documentation and planning of large-scale Information Systems development for Software in HealthCare, Banking and transport.
  • Expertise in PMBOK based Project management methodologies, planning, scheduling methods, and tools and in leading Enterprise software solution projects
  • Strong experience in managing, mentoring, and coaching team members
  • Strong documentation and reporting skills
  • Experienced in vendor and cross-functional team management and in coordinating, negotiating and motivating outside vendors and off-shore resources in support of time line
  • Performed coordination of user acceptance testing of final IT infrastructure and software development deliverables through iterative evolutions
  • Extensive experience in Oracle PL/SQL and data mining
  • Strong understanding of SDLC and Business Analysis practices and good knowledge of Six Sigma, ITIL, CMMi Process.
  • Extensive experience in MS Project for preparing and tracking project schedule with milestones and critical path.
  • Possess understanding and knowledge of Agile Methodology.
  • Good understanding of HIPAA, EDI Transaction codes and ICD-9/ ICD-10 codes. 2 years of experience in handling ICD-10 projects intake.
  • Experience managing Programs Comprising of Software Development Projects, Production Support, QA and Business Analysis.
  • Experience maintaining and writing Project/Business documentation.
  • Excellent verbal and written communication.

Technical Skills:

  • Project Management: MS-Project, PMBOK, and Working Knowledge of RUP, Waterfall, Six-
  • Sigma and ITIL
  • Languages: C, PL / SQL, Pro C, Shell Scripting
  • Tools: CA Unicenter, Clearcase, Designer 2000, MS VSS, RCS UNIX , Excel,
  • HP Openview, HP Service Manager 7.0, MS Visio, Use Cases, SVN
  • RDBMS: ORACLE 9i/ 8x, DB2
  • Front-End Tools: Visual Basic 6.0, PowerBuilder 10
  • Middleware: Tuxedo 8.1
  • Operating Systems: Tru 64 UNIX, Windows '98/2000/XP/2003/7, Linux, AIX, Mainframe

Professional Experience:

Confidential

Project Manager

Responsibilities:

  • Hands-on project management from business requirements through software development for ICD-10 projects
  • Proactively managed systems development, implementation and risk via the use of SDLC
  • Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
  • Prepare and track the overall project plan including defining the milestones and critical path using MS Project
  • Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
  • Serve as a focal point for all client and implementation analyst communications.
  • Produced project status reports, managed the team and resolved day-to-day issues
  • Assignment of tasks/ work estimation.
  • Coordinate with other project managers and support team for smooth and quick resolution of the issues.
  • Manage and administer the project documentation on SharePoint

Environment: MS Project, MS Office, APL, SVN, SharePoint, XML, XSLT, .NET, SQL server, Citrix

Confidential

Project Manager / ITIL Process Consultant

Responsibilities:

  • Worked as a Program Manager/ ITIL Process Consultant
  • Act as PMO for the department and coordinate with PMO at organization level
  • Experienced in program management for 30 projects towards process improvement involving supervision of various project managers assigned to these projects
  • Analyze the processes directed towards strategic business and other organizational objectives
  • Manage work intake by business from PROMPT Work Intake Tool including the budgeting of projects
  • Hands-on program management from business requirements through development for ICD-10 projects
  • Ensure Compliance of HIPAA across projects
  • Coordinate the changes for Regulatory processes
  • Engaging the project managers for estimation
  • Collect all critical business requirements from relevant entities and ensure early consensus
  • Establish Service levels and customer-focused processes that leads to smooth automation
  • Business process mapping
  • Prepare and track the overall project plan including defining the milestones and critical path using MS Project
  • Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
  • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent
  • Documenting process scope, business objectives and systems requirements
  • Defining the process owners and level of involvement of other departments
  • Describing approved key performance indicators for the documented process
  • Implementation of the processes and various continuous improvement programs
  • Quality Review of the processes to gauge effectiveness and/ or training needs
  • Present periodic Dashboard reports on the current program
  • Establish and manage SharePoint. Migration from WSS to MOSS. SharePoint administration for SSS organization.
  • Involved in Automation Labs for implementing COTS packages and best practices/ solutions across applications

Environment: MS Project, MS Office, MS Visio, Six Sigma Methodologies and techniques, ITIL framework, ITSM, HP Openview, HP Service Manager 7.0, SharePoint

Confidential

Project Manager

Responsibilities:

  • Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
  • Proactively managed systems and software development, implementation and risk via the use of SDLC
  • Prepare and track the overall project plan including defining the milestones and critical path using MS Project
  • Prepare and track various sub-plans of the project plan such as Project Charter, Project Schedule, Communication plan, Release plan, Issue log, Risk Management Plan, Change Management Plan and change orders and Resource Management plan
  • Responsible for managing the data warehouse team and technically mentor the team in Oracle PL/SQL
  • Serve as a focal point for all client and programmer communications.
  • Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC
  • Ensuring adherence to all OM processes like Problem Management, Incident Management, Change Management, and Release Entry Framework
  • Ensure compliance to HIPAA and de-identification of PHI.
  • Coordinate day to day production support efforts.
  • Assignment of tasks/ work estimation.
  • Monitoring, enhancement and tuning of ETL process.
  • Mentoring / ensuring process adherence.
  • Ensuring timely deliveries as per SLA
  • Manage and administer the project documentation on SharePoint

Environment: MS Project, DB2 9.1, Oracle 9.2, PL/SQL, Clearcase, Subversion, Unicenter Autosys, WinSQL, C, Tuxedo RPCs, Java, PowerBuilder 10, UNIX, AIX, Mainframe, ActiveDirectory, Websphere, ITIL Framework, ITSM, AntiVirus, HP Openview, HP Service Manager 7.0

Confidential

Project Manager

Responsibilities:

  • Responsible for successful completion of all stages of project lifecycle including budgeting of projects and ROI analysis.
  • Serve as a focal point for all client and programmer communications.
  • Prepare and track the overall project plan including defining the milestones and critical path using MS Project
  • Translate client needs into software architecture requirements and implementation tasks.
  • Coordinate day-to-day software development efforts.
  • Assignment of tasks/ work estimation.
  • Mentoring / ensuring process adherence.
  • Mentor the team technically for Tuxedo, PL/SQL, C and other technical issues
  • Application support Bug Fixing, Release bound Enhancements
  • Sizing of Application and Enhancements using Function Points.
  • Re-learning application and producing design docs/functional specs.
  • Ensure proper usage of SharePoint for project documentation. Responsible for reviewing and accepting the documents on SharePoint

Environment: MS Project, Oracle 9.2, PL/SQL, C, Pro c, Tuxedo ATMI, Shell scripting, UNIX, Clearcase, StarTeam, Unicenter, Toad, ActiveDirectory, Linux, ITIL Framework

Confidential

Project Lead/ Sr Software Developer

Responsibilities:

  • Technical Lead for a team size of 5
  • Configuration management, changes/ problem report tracking
  • Incorporating the modifications/ up gradations in the backend module. This includes analysis of the modification/ up gradation and its repercussions
  • Troubleshooting the operational problems of the backend
  • Responsible for resolving problems, making enhancements mainly in Pro C and Oracle PL/SQL and shell scripts

Environment: Oracle 9i, TRU64 UNIX/ Linux Shell Scripts and Pro C, C, Socket Programming, EditPlus, Toad, MS VSS, Linux

Confidential

Team Lead/ Sr Software Developer

Responsibilities:

  • Configuration management, changes/ problem report tracking
  • Application support Tuning, Bug Fixing, and Enhancements .
  • Writing business logic for the application in C / Pro C Tuxedo 8.0
  • SRS/SDD Preparation.
  • Creation and Modification of various Data structures in Oracle 9i.
  • Designing of RMS using Designer 2000.
  • Implementation of business logic Software Development on backend Stored Packages, Procedures and Functions using Oracle PL/SQL
  • Coding of various modules in Oracle, VB 6.0 using Oracle Objects for OLE.
  • Interaction with client for remodeling and up gradation pertaining to the module and making changes in design thereof.

Environment: VISUAL BASIC - 6.0, Oracle 9i on Digital UNIX 5.1, Windows -NT 4.0 Server, Tuxedo 8.0 on Digital UNIX 5.1 using Pro C, RCS UNIX

Hire Now