SUMMARY

• A proven leader with 17 years of experience managing large (40+) teams in highly - matrixed environments. An exceedingly adaptable professional that excels in fast-paced, complex environments with multiple concurrent projects and continuously shifting priorities.
• Highlights:
• Outstanding communication, organizational, management, and relationship management / interpersonal skills
• Leading a team of 18 IT professionals providing all IT services for a 700+ user NOAA facility
• Led the Energy Information Administration (EIA) PMO
• Led effort to implement a comprehensive, consolidated solution to EIA's 187 disparate systems including CRM, private and public cloud deployment, and BI
• Led a 45 person team on a two and a half year, $25.0M T&M contract
• Managed multiple concurrent software development projects including full-site redesigns, enforcing a blend of PMI, CMMI Level 3, and Agile/SCRUM methodologies and practices
• Active Top Secret Clearance

TECHNICAL SKILLS

Methodologies: PMI, CMMI (Level 3), SDLC, Agile: Scrum & Kanban, Waterfall, Lean Six Sigma, ITIL V3

Management and Analysis: Business Process Management (BPM), Earned Value Management (EVM), Customer Relationship Management (CRM), Business Intelligence (BI), Certification and Accreditation (A&A/C&A), Business Continuity Planning (BCP/COOP), Profit and Loss (P&L), Business Development, Forecasting, IT Service Management (ITSM)

Tools: MS Project/Project Server, MS Visio, MS Office (PowerPoint, Excel, Word), Remedy, HEAT, Serena Business Manager (SBM/SSM), Jaspersoft, Atlassian: JIRA, Confluence, Crucible, Google Docs

Technical Skills: Cloud Computing: Amazon Web Services (AWS), IaaS, PaaS, SaaS, Salesforce.com, Software Engineering (Java/J2EE, Perl, PHP, C/C++), Databases (Oracle, MS SQL Server, MySQL), Web 2.0 (Social Media, Wikis, AJAX, JQuery)

PROFESSIONAL EXPERIENCE

IT Program Manager

Confidential

Responsibilities:

• Leading 18 direct reports providing all IT services on a 3 year Firm-Fixed-Price contract
• Led successful cloud partnership initiative with Amazon Web Services - Standard Level (Tier 2)
• Led successful Confidential /AWS cloud-migration pilot project using Kanban practices for the National Weather Service (NWS)
• Led cloud vendor identification, evaluation/analysis, comparison, and selection
• Managed initiative to implement consolidated, invoice-based AWS billing to enable single-pay corporate billing without credit cards while providing per-customer auditing capabilities
• Facilitated requirement and cost/benefit analyses for multiple customers considering cloud migration efforts
• Identified opportunities for additional value-added work for clients, resulting in additional task order awards
• Worked with corporate resources for pricing on business development opportunities
• Developed full project plans including resource allocation, labor rates, and profit and loss calculations using MS Project and Excel
• Serving as primary point of contact for all contract issues including prioritization, resource allocation, escalations, scheduling, issue resolution, and staffing
• Implemented a cross-training program for all staff to enhance resourcing at no additional cost to the client while improving team skill-base and overall morale
• Providing weekly program status updates to COR, government management and senior Confidential management using MS Project and PowerPoint
• Developed and maintained a RACI chart for all IT services in the IT Service Catalog
• Providing monthly program status updates to senior government management, including major project status, accomplishments and status by group, as well as goals for the coming month, using PowerPoint, HEAT, and Crystal Reports
• Re-engineered business processes for inventory tracking and visitor network access, subsequently removing the risk of lost information and reducing the total contractor labor hours required by 50%
• Developed and managed Work Breakdown Structures (WBS) for all significant projects and efforts
• Maintained an overall master project schedule/WBS for the entire contract to provide high-level visibility
• Facilitating collaboration and brainstorming efforts with contract and government resources to identify ways to gain additional efficiencies and enhance IT Service Management (ITSM)
• Led multiple successful C&A/A&A efforts for Department of Education and NOAA systems
• Enforced CMMI Level 3 and PMI processes for multiple concurrent software development projects
• Designed the architecture for ED.gov v3.0 including Drupal 7, WordPress, HTML5, and web services
• Applied a hybrid of Scrum and Kanban methodology for development of ED.gov v3.0 website and all associated artifacts

IT Program Manager

Confidential

Responsibilities:

• Led 43 direct reports on a 2 1/2 year, $25M T&M software development contract
• Successfully leveraged IaaS using AWS to implement Serena Service Manager (SBM/SSM) for automation of manual business processes at the State Department
• Coordinated completion and delivery of all contractual deliverables
• Managed invoicing, burn-rate tracking, forecasting and overall program financial status
• Led initiative to centralize, secure, integrate, and consolidate EIA's fragmented set of enterprise systems and data utilizing SaaS to enable CRM (Salesforce), Data Warehousing/Mining (Oracle), and BI (Jaspersoft) capabilities
• Assessed use of Lean Six Sigma for the contract as per government customer request
• Introduced ITL V3 and CMMi practices including lessons learned and continuous improvement to contractor and government staff
• Introduced basic Kanban principles to the project managers and developers to facilitate better visibility into workloads and project status by team
• Managed multiple task orders to support EIA's 187+ disparate systems
• Led PMO, directly interfacing with all stakeholders including COR, subcontractors, and government management team
• Led weekly status meetings with the COR reviewing all projects, systems, and contractual issues
• Provided monthly status reports to senior government and corporate management
• Managed business process analysis effort to streamline and improve efficiency, reducing required resources and time-to-complete by as much as 90%
• Facilitated meetings with contractor staff and government management to identify legacy systems to migrate to SBM
• Led successful C&A effort for FIPS-199 “high”-impact system

IT Project Manager/Solutions Architect

Confidential

Responsibilities:

• Led a geographically-diverse 16 person team on a 22 Task Order contract (FFP, T&M)
• Worked on a successful bid and capture of a 5 year, $25M contract (re-compete)
• Designed, implemented, and coordinated Change Advisory Board (CAB)
• Led risk management team for ED.gov
• Coordinated enterprise infrastructure moves for ED.gov from DC to TX and GA to KY
• Led successful redesign effort for ED.gov website (v2.0) using Drupal, WordPress, HTML/PHP, JavaScript/AJAX, Linux, and MySQL
• Managed numerous software development projects utilizing a hybrid of waterfall and scrum methodologies, including a full website redesign effort
• Applied a hybrid of CMMi Level 3, PMI, and ITIL V3 methodologies across the program to improve communication, reduce errors, and provide a continuous improvement framework
• Served as liaison between EDIIAS and infrastructure teams
• Applied Earned Value Management (EVM) to track project progress and burn rate
• Reviewed, updated, and successfully executed Business Continuity/COOP tests including Disaster Recovery failover/failback to hot alternative siteRL, and Oracle