SUMMARY

• Insightful, results - driven IT professional with notable success directing a broad range of corporate IT initiatives. Possess six years Business Analyst and Project Management experience.
• Hands on expertise in new product development, integration, migration and decom projects.
• Ability to work under pressure on multiple projects simultaneously while meeting deadlines with frequent interruptions and redefined priorities
• Consistently work on market driven promotions and strategies to ensure speedy and tactical product launches to teh market
• Experienced with different methodologies such as Waterfall, RAD and Agile
• Exceptional analysis skills and adept at preparing Business Requirement Documents (BRD’s), Statement of Business requirements (SOBR’s), impact analysis, developing user stories, conducting Joint Application Design and Requirements Gathering Sessions.
• Continually work in a fast paced, client-facing environment with responsibility for designing creative solutions enabling quick deployment of products & services

TECHNICAL SKILLS

Operating Systems: Windows, zOS, Unix

Programming Languages: JAVA, JAVASCRIPT, HTML, SAS, SQL, COBOL and XML

Databases: Oracle, MS-ACCESS, MS SQL SERVER, DB2 and Teradata

Methodologies: Agile, RAD, Waterfall

Change/Repository Mgmt: ClearQuest, Clearcase, JIRA, PVCS

Modeling: UML, MS VISIO

Tools: Microsoft Office Suite, MS Visio, MS Project, MS SharePoint, HP Quality Center Public Cloud/ Private Cloud AWS EC2, S3 and OpenNebula

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Project manager for teh enterprise data warehouse team and handled deployment of billing integration, customer knowledge base, revenue accounting, sales and commission initiatives.
• Involved with requirements gathering, validation of requirements, assess LOE, develop appropriate solution and provide direction / support to development and testing teams
• Translate high level business requirements to functional specifications for development teams
• Perform detailed analysis and auditing of MCI and Verizon’s billed revenue data into teh warehouse
• Assigned tasks to team members, setting deadlines, tracking progress, create and execute queries to report metrics and research production issues
• Handled setup, ramp-up and functioning of new team in India.
• Engaged in knowledge transition of application from onsite to offshore, support and deliver application needs from offshore.

Confidential, Ashburn, VA

Sr. Business Analyst

Responsibilities:

• Designer on Verizon - Frontier customer migration team and Verizon MCI merger Billing transformation project. Involved with data mapping of ordering and billing application from Verizon to Frontier communications
• Business Analyst on new Verizon bundle launches, Verizon FiOS TV, FiOS internet promotions and affiliate billing for Verizon customers enrolled with DirecTV and Verizon wireless plans
• Heavily involved with deployment of national single page bill rollout initiative
• Transformation of Ordering and Billing User Interface changes to teh Verizon.com website to enhance customer experience
• Identify, gather, analyze, validate business requirements, assess LOE, develop appropriate designs, prepare GUI and Bill mockup’s, system requirements (SREQ’s), process flows, analyze user stories, Project change requests (PCR’s) and provide direction / support to development and testing teams for projects/Initiatives
• Collaborated with directorate level, internal and external clients in order to meet evolving billing requirements.
• Attend sprint planning sessions, sprint review, daily scrum and sprint retrospective meetings
• Facilitate and steer JAD’s, RGS, Triage, and end-to-end Architecture calls for formalizing designs
• Assisted QA teams and offshore development teams by clarifying requirements and test plan reviews.
• As member of billing focus group attend client trace review calls for projects dealing with bill improvements
• Investigate and provide responses to legal, regulatory and senior executive queries

Confidential, Ashburn, VA

Programmer Analyst V

Responsibilities:

• Coded and maintained teh VZ450 edit and distribution process and responsible for bill data creation.
• Distribute bill data to customers via MQ, NDM, secure FTP
• Audited source feeds, create reports and maintain metrics for Verizon - MCI Merger Billing Transformation
• Assisted Billing quality assurance teams with data validation, revenue and SLA trackingBDTQ team (Billing Data Tape Quality team) and ExpressTrak Team
• Lead developer in teh team and involved with coding programs, creating procedures and scheduling jobs and creation of billing data according to Telcordia standards
• Responsible setting and testing NDM and sFTP connectivity, resolving firewalls and network issues for around 200 Customers and Resellers of Verizon
• Updated and maintained teh Bill data distribution programs, history and address tables
• Coded, tested and provided production support on critical projects for teh National Business Billing Engine during Bell Atlantic - GTE merger. Developer on product launch projects like Verizon DSL, Verizon Standard 450, Verizon Calling Card, Verizon Long distance