SUMMARY

• A hard working, adaptable and articulate Test Manager with over 13 years of Information technology industry experience in development and testing environments with demonstrated career progression. Ability to lead, manage, plan and improve the QA process and provide successful deliverable through On site - Offshore coordination.
• Have more than 5 years of experience in People and Project Management skills with On-site and offshore team model including mentoring, performance appraisal and hiring.
• Worked with fortune 50 and Fortune 100 clients and possess domain noledge on Insurance, Banking, PBM and logistics
• Hands on Project Coordination with multiple applications, teams (Development, release, program and testing teams) and projects.
• Hands on QA Manager providing QA support along with project management responsibilities.
• Complete understanding of Software Development Life Cycle implementation (SDLC), quality assurance concepts, and manual/automated testing techniques.
• Establishing consistent QA practices; using standard tools across multiple projects while adhering to quality processes and develop the test strategy for new initiatives.
• Experience in setting up testing framework and test strategies from ground up.
• Experience in developing a "road map" for testing activities dat included test objectives, test plans, test case and test procedure development, and test execution (manual and automated). Define the test process; identify the risk, test stage definition, methods (inspection, review, dynamic) and baseline acceptance criteria, and deliverable.
• Active PMI member - PMI Member id - 1299226

TECHNICAL SKILLS

Operating Systems: Windows NT/2000/XP/9x, DOS, UNIX (Shell Scripting), MVS OS/390

Programming Language: C, C++, COBOL, Java, JCL, .Net, C#

Databases: Oracle9i, MS Access, MS SQL Server, DB2, IDMS

Database Tools: TOAD, SPUFI, QMF, SQL Developer Plus. IBM DB2 Command editor

Modeling Tools: Microsoft Visio

Automated System Testing Tools: HP test tools including QTP and WinRunner

Bug/Defect Tracking Tools: HP Quality Center, Test Director, PVCS, Bugzilla, JIRA, Track and Test Link

MS Office Tools: Word, Excel, PowerPoint, Project 2010

Mainframe Tools: Endeavor, QMF, File-Aid, Panavalet and Abend-aid

Data warehousing: Informatica - Power Centre7

SDLC Methodologies: Waterfall, Agile, V-model

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Technical Project Coordinator & Capabilities Lead

Responsibilities:

• Reporting to project and client leadership on the test activities including task status, execution status, new development, defect metrics and various reports as defined by the CAB (Change Advisory board) during each phases.
• SME - POC and offsite support for Work packaging projects
• On-site support for non-work packaging projects
• Support on work packaging activities includes CR review, impact analysis and estimation for testing.
• Provide test strategy and collaborate with business partners on UAT effort.
• Develop and Maintain project documents in Share Point
• Review the WP effort deliverable(s) including test plan, test case, test deliverable(s), test coverage traceability matrix, test logs etc.
• Advocate the project risk and issue for the test team including work packaging and non-non work packaging efforts and provide periodic updates to the client leadership.
• Coordinate with release team on the release efforts and test activities.
• Create UAT test cases and system test cases for the non-work packaging efforts
• Coordinate with Defect coordinators on the defects and early resolution per SLA’s.
• Execute the automation scripts for the application/service level testing for non-work packaging efforts.
• Provide resource estimation and schedule estimation for the project high level work deliverable requirements for non-work packaging efforts
• Work with Client Project Management team for any exception approvals (from testing perspective) on functional test deliverables deviation.
• Provide test data and requirement support for other capabilities.
• Provide an assessment on automation scope on the application.

Environment: Win 7, MS Office Suite, IBM Lotus Notes, SharePoint, Test Link, Track, MS Visio, MS Project, SOAP UI, Mainframe - JCL, DB2, IBM Data studio and IBM Command Editor

Confidential, IL

Technical Manager / QA Test Manager - Vendor

Responsibilities:

• As QA test manager, led a team of offshore (16 members) and on-site (6 members) team and providing mentoring, supervising, technical and project management support.
• Helped in increasing the team size from 4 leads to 60 odd members for the QA team.
• As a project coordinator, facilitates meeting between Development, testing, Production support and Business Analysts on the issues and resolutions.
• Worked closely with Business owners and Business Analyst on the requirements
• Created a test strategy as part of QA process for the project.
• Implemented QA Process and methodologies for the project.
• Involved in technical and Business requirements for all the regression manual and automation testing efforts.
• Co-ordinate monthly and weekly project status reports to Headstrong and client management
• Provided technical directions to the team on the application and test execution.
• Provided UAT support to the Business owners on the application walkthrough’s
• Provide ROM testing estimates - for new or future release roadmap items for the project.
• Test scheduling, estimation, planning and road maps on the new releases for testing activities.
• Responsible for test deliverable(s) and sign off from testing team.
• Overall “Accountable” on the software release for all test deliverable sign off to the client.
• Overall “Responsible” updating the project management plan with the client.
• Consult with Production support and business on the production incident tickets and break fixes.
• Mentored the team to create automation framework, automation strategies and automation plan for the regression automation testing.
• Primary Contact for the environment issues from the Development, Testing and production support team.
• Responsible for the Regression test deliverable (automated and manual testing) within the project schedule.
• Creating automation test plan document for the new releases / features from the BRS to be included into the existing regression automation test bed.
• As a consultant, provided support and suggestions on the improvement on the test process, automation and approach.
• Provide schedule and estimation effort on the new automation efforts.
• Involved in defect metrics and other test metrics to client management on a weekly basis as part of SLA.
• Plan QA activity/support during emergency releases.
• Provide production night shakeout along with Business users and sign offs.
• Worked closely with the Release Management team on the code/Build move to proper test environment.
• Single point of contact for all client based communication for release and environment issues and requests.

Environment: Mainframe, J2EE, Mainframe, IBM DB2, IBM PCom, QMF, HP Quality Center, Win XP, MS Office Suite, AS 400, Open Span, SharePoint, HP QTP, Attachmate Extra, LINKS, Quantum Leap, Rx Claim Adjudication Engines and Citrix.

Confidential, Northbrook, IL

Testing Project Lead & Business Analyst - UAT

Responsibilities:

• Dual responsibility as a Project Test Lead and Business Analyst for the claims (Auto and Property claims) for NextGen project’s (PLUS Support).
• Coordinated a team of on-site and offshore members.
• Responsible for the UAT test deliverable (Testing new features, Mitchell and CCC claim dispatch forms) within the project schedule and cost.
• Writing the BRS document for the new releases / features.
• Responsible for testing milestones objectives and status reporting to Allstate managers.
• Work with the client BA’s & client Test Managers (FTE’s) on the CR’s and Test requirements during the test execution phase.
• Responsible to provide RFE from other departments on new changes to the claims application for the new builds / releases.
• Tracking the defects opened and validates them once fix provided.
• Responsible for production tickets (HP Service Manager) monitoring and assigning it to the production support teams and act as a bridge between regional offices and technical support team.
• Weekly Status reports on project UAT test execution and defect analysis metrics reporting in the project status meeting along with Project manager.
• Responsible for the user authority table maintenance and access related issues for all the regions and end users for the claims system.
• Provide Support on HP Service Manager Tickets directly with the customers (Regions & end users) for closure, if needed.
• On call phone and email support to the regions on production issues and tickets.
• Used HP Quality center for Requirements gathering planning, Test Plan Creation, and Defect Tracking.

Environment: menformatica, Power Center, BO - Xcelsius, Microsoft.Net, Mainframe, Oracle, SQL Developer / SQL Plus, QMF, HP Quality Center, Win XP, MS Office Suite, SharePoint, HP Service Manager and Citrix.

Confidential, Collierville, TN

Vendor Test Manager & Test Lead

Responsibilities:

• BFC- Business functions coordinator for all Revenue GUI (33 applications) projects (Single point of contact for the GUI test projects).
• Supervised and coordinated a team consists of on-site test leads and offshore members.
• Championed the automation initiative for the GUI testing projects.
• Responsible for the proposals, scope estimation for new contracts with the Client Manager and the Vendor manager.
• Ensure the test executions are completed as per Corporate Load schedule.
• Writing the BRS document for the GUI automation plan and conduct DTPS, Test Procedures walk-through
• Approval of the new loads (Builds) from the APP DEV to kick of the testing.
• Involve in the complete QA Lifecycle activities like Pre-testing phase, Acceptance Testing Phase for new GUI applications. Responsible for automation milestones objectives and status reporting to FedEx management.
• Responsible for establishing consistent testing practices; using standard tools across multiple projects while adhering to quality processes and develop the test strategy for new initiatives.
• Staffing and effort estimation for the new releases and new projects to the managers.
• Involved in automation test design and development with the offshore team.
• Responsible for daily status reports daily on the huddle calls.
• Work with the client Test Lead (FTE’s) & client Test Managers (FTE’s) on the CR’s / Support Trackers and Test requirements during the test execution phase.
• Weekly Status reports on project test execution and defect analysis metrics reporting in the MD meeting along with IT manager and ensuring the deliverable(s) are in sync as defined in the SLA.
• Chaired the GO/No GO meeting with the stake holders of the application (Development, Marketing, Testing)
• Offshore Co-ordination on Test Execution and deliverable
• Used HP Quality center for Requirements gathering planning, Test Plan Creation, and Defect Tracking.Chaired the formal and informal WPR’s for the TP’s, TCS and TCD

Confidential, Chicago

Performance and Functional Test Lead

Responsibilities:

• Prepared the Test Strategy and walk-through with project manager and development manager, developers, Infrastructure Lead
• Created and conducted the Test Plan walk-through for approvals.
• Involved in writing test cases from the Use case diagrams and system testing.
• Used HP Test Director for Test Plan Creation, and Defect Tracking.
• Reviewed the test cases created by the offshore team in the Test Director.
• Ran the batch job using JCL in mainframe for data extraction.
• Prepared the use case documents for offshore team for test execution.
• Used PVCS for defect tracking and worked with development to close the defects.
• Weekly Status reports on project test execution and defect analysis metrics reporting

Environment: Mainframe, COBOL, JCL, DB2, CICS, SPUFI, Endeavor, File-Aid, Win XP, MS Visio, MS Office, PVCS, Test Director. BEA Web logic, UNIX, J2EE, Oracle 9i and HP Quality Center.