SUMMARY:

• Accomplished 14+ year experience IT professional with a verifiable track record of improving productivity, defining processes and driving solution delivery within fast - paced, high-volume environments.
• Capable of profitably managing technology projects from concept to completion. Demonstrated experience in communicating and managing team for optimal results.
• More than 10 years of progressive leadership in corporate business delivery management, ITIL operation management and IT global delivery outsourcing (onsite-offshore) model.
• Effective leadership skills, dynamic team player with proven effectiveness in cross-functional, cross-culture team management, Quality awareness and energetic self starter, and result oriented with a can-do attitude.
• Ability to prioritize tasks effectively, multi-task and to achieve objectives within time and budget constraints.
• Known for building strong business relationships with both customers and vendors.
• Software analysis, plan, design, development, testing, debugging, tuning and implementation.
• Experience with SharePoint lists, libraries, workflows, and content management capabilities.
• Strong analytical, creative problem solving skills and ability to utilize tools, technologies that improve products, processes, customer satisfaction including thrust for providing cost benefits to customer.
• Excellent verbal, written and cross cultural communication skills with high level of team motivation skills.

AREAS OF EXPERTISE:

• Excellent Interpersonal Skills
• Good Communication Skills
• Stakeholder management
• Customer Relationship Management (CRM)
• Problem Solving Skills
• Root Cause Analysis
• Operation Review and Metric Reporting Presentation
• Project Management & Planning
• Cross Functionality Interdependencies
• Quality Assurance, Six Sigma and Knowledge management
• Productivity Improvement
• SDLC Methodologies
• Supplier and Outsourcing Vendor Management
• Mange Service Management
• SLA management
• Infrastructure Ready for business, Alerting, Monitoring and Reporting Management
• Application and Infrastructure crises management
• Change management
• Problem Management
• Incident Management
• Team Leadership/Motivation

BASIC KNOWLEDGE OF IT-METHODOLOGIES:

Project management: PMP from PMI and Prince2

Process management: ITIL

Domain Knowledge: Banking domain knowledge preliminary in business services such as Client Services, Output Management Services and Internet Banking Application-functionality, BPM-business process management. Manufacturing domain knowledge focused on Employee Database Applications, Bill of Materials functionality.

TECHNICAL SKILLS:

MS Office Tools: Excel, Word, PowerPoint, Project, Visio, Access

Good hands: on experience with SharePoint 2010

ITIL: Service desk management tool for Service request, Asset, Incident, Problem and Change. COBOL, COBOL II, CICS (Command Level), DB2, SQL, QMF, SPUFI, OS/JCL/UTILITIES, TSO/SPF, IBM-PC/SPF II, VSAM, ELIPSE, PANVALET, CEDF, BATCH AND ON-LINE INTERTEST, Micro Focus COBOL

Software Development Life: Cycle (SDLC), Agile, Scrum, Waterfall. Visual Studio Source/Safe and QTP.

Application landscape: Data ware house, AFP, BIB2 frame work, BI. WPS/zOS, WBM/AIX

Automation tools: BPM Parser-JavaScript s, Monitoring tools- ITCAM, TCR, Managing server-SOA, Web trends, Keynotes. SQL query editor, Tera data.

PROFESSIONAL EXPERIENCE:

Confidential

IT Consultant/ Project manager

Responsibilities:

• With data analyst background, daily basis generated enhance trend reports from Mainframe CPU MIPS and ITCAM (WPS monitoring tool). Performed continuous data analysis of received alerts from ITCAM, Keynotes, and mainframe alerts.
• With business analysts’ background, documented reporting automation requirement to generate daily infrastructure health metrics on SharePoint 2010 with use of MS ACCESS as database.
• Educated the management and technical staff on firm policies and procedures on documentation, budget approval or change management approval during conversion-blackout periods.
• Achieved good collaborated with client-line management and vendors in the reviews of RCA of problems, planning of infra changes to ensure proper establishment of issue controls and measures.
• Closed gaps of Altering, Monitoring and Reporting requirements of Application Development team with help of IBM as BPM WPS infrastructure Vendor.
• Worked closely with PMO team for budget tracking, resource onboard-off boarding staff effort validations and vendor invoice management.
• Created System Requirement Specifications, Functional Specifications, Technical specifications, Use case specifications and Vision documents
• Proven ability to create, articulate, and delivered complex infrastructure proposals.
• Followed Project Management methodologies in all facets of project lifecycle development - from initial feasibility analysis, planning and conceptual design through documentation, and implementation using best practices.
• Increase visibility throughout the firm, help identify business processes that would be good candidates for process improvement and automation, work with those business/technical areas to create and deploy WPS applications.
• Establish all necessary Monitoring, Alerting and Reporting mechanisms necessary to provide Performance Testing, Optimization, Incident Management, Outage Management, Root Cause Analysis, Capacity Planning and Run-time Event Notification services to BPM plant clients.
• WPS Re-platform project is technical in nature and includes analyzes, design, build, test and migrate to a distributed technology platform of the Web Sphere Process Server (WPS), currently maintained on a mainframe platform.

Environment: s: WPS/zOS, WBM/AIX, Automation tools BPM Parser-JavaScript’s, Monitoring tools- ITCAM, TCR, Managing server-SOA, Web trends, Keynotes. SQL query editor, Tera data. Mainframe-DB2, SAS reporting programming, MS Office Tools (ACCESS, Excel, Word, PowerPoint, Project, Visio, Access) Good hands-on experience with SharePoint 2010.Agile/Scrum, PPM,IT service Manager, Change Man, Mange Now, PMR.QTP, Load runner.

Confidential

Project Manager/Delivery Manager

Responsibilities:

• Managed all project related tasks associated with initiating, planning, scheduling, executing and controlling resources in portfolios
• Evaluated Project success by measuring the scope of fulfillment, schedule adherence and budgeted cost in portfolios
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Maintained environment migration plans, calendars and change logs, for all releases including tracking all updates made to each pre-production environment to production environment implementation plan.
• Worked closely with the DBA, Web operations, QA, Application Support, Application Development, Infrastructure support team and vendors to create, test and maintain migration scripts that automate and log all activities for release code/infra fix deployments.
• Coordinated efforts with the projects' senior manager, customers and technical team members to identify areas of opportunity and improve project performance
• Ensured timely portfolio level communication specific to steering committee, stakeholders, portfolio project team, external resources and senior management
• Managed Project Risk, Cost and Quality, delivery first time right on time
• Process improvement initiatives for the project to reduce efforts and costs
• Performed Quality assurance activities during application support, maintenance, enhancement and development life cycle, as per the SEI CMM level 5 and ISO 9001 processes, that significantly improved customers’ business performance
• Enhanced the quality standards as per the technology road maps and as per customers quality standards/guidelines
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save the total turnaround time, cost but also to reduce the manual efforts.
• Achievement of Top Quartile peer level in IT Cost Base, Faster Time-to-Market
• Provide value to the business through technology innovation and optimization
• Leverage of scale across the globe
• Application Maintenance (AM) partner for majority of the units globally
• End to End focused multivendor operating model framework to maximize business satisfaction
• Project activities:
• Release wise development for minor changes/fixes
• Project portfolio management of development projects in CBS domain
• Managing agreed OLAs with multiple vendors/parties

Environment: s: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL, JAVA, and DB2. Tools like Cascade, ISPW, Visual Studio Source/Safe, and QTP. Application landscape- Data ware house, AFP, BIB2 frame work

Confidential

Project Manager

Responsibilities:

• Managed scope, cost, schedule, and quality of this transition project.
• Managed team performance effectively.
• Managed other vendor’s expectations whenever needed.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues with all stakeholders specially customer.
• Planned, Scheduled and Project Controls including the detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Process improvement initiatives for the project to reduce efforts and costs
• Expanding into higher value chain work by gaining customer confidence
• Data gathering of the ST Batches.
• Setup of RACI model between TCS IBM and AAB
• Knowledge acquisition from IBM support team to TCS support
• Steady State of the ST Batch support transition
• Managed scope, cost, schedule, and quality of this transition project.
• Managed team performance effectively.
• Managed other vendor’s expectations whenever needed.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues with all stakeholders specially customer.
• Planned, Scheduled and Project Controls including the detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution
• Process improvement initiatives for the project to reduce efforts and costs
• Expanding into higher value chain work by gaining customer confidence
• Perform Metrics analysis of incident management problem management inflow.
• Define strategies to identify the top 20% of application from 400 IT applications of Confidential to know 80% of inflow analysis.
• Analysis of recurring issues providing more incidents/defects
• Set up a process to do the gate keeping of applications deployment in production
• Perform AD-AM handover of project or small releases to support/AM team

Environment: s: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL, JAVA, and DB2. Tools like Cascade, ISPW, Visual Studio Source/Safe, and QTP. Application landscape- Data ware house, AFP, BIB2 frame work

Confidential

Project Manager/Delivery Manager

Responsibilities:

• Responsible for collaborating closely with the business owners/ stakeholders and technical teams to identify, document detailed requirements, process flows, and data sources; review, manage all changes to the requirements through a formally defined scope change management process; measuring and monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget, and that it meets or exceeds expectations; balancing scope, schedule, budget, quality, and risks
• Performed Quality assurance activities during application support, maintenance, enhancement and development life cycle, as per the SEI CMM level 5 and ISO 9001 processes, that significantly improved customers’ business performance
• Enhanced the quality standards as per the technology road maps and as per customers quality standards/guidelines
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save the total turnaround time, cost but also to reduce the manual efforts.
• Release wise development for minor changes/fixes
• Project management of development projects in CBS domain
• Managing agreed OLAs with multiple vendors/parties

Environment: s: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL, JAVA, and DB2. Tools like Cascade, ISPW, Visual Studio Source/Safe, and QTP. Application landscape- Data ware house, AFP, BIB2 frame work

Confidential

Transition Manager

Responsibilities:

• Define the scope of transition at portfolio level and prepare the transition plans after exercising thorough due diligence on gathered application level data.
• Execute the transition after complete infra setup and team
• Follow the standards, guidelines and acceptance criteria for each application
• Maintain the application level transition activities to gain knowledge of application maintenance process, environments and technology.
• Meet all contractual commitments for the respective Application Transition.
• Managed scope, cost, schedule, and quality of this transition project.
• Performed risk assessment and mitigation.
• Authorized work. to technical analyst
• Communicate status and issues with all stakeholders specially customer.
• Planned, Scheduled and Project Controls including the detailed project plan and schedule.
• Conducted project Status Meetings
• Prepared Status Reports.
• Risk and Issue Management and conflicts resolutions
• Created and maintained project issue log, dashboards to track issues and ensure timely resolution

Confidential

Project Leader

Responsibilities:

• Planning and Tracking the progress of the various deliverables within the module up to delivery.
• Overseeing the TCS quality processes being followed in the project during its entire life cycle.
• DSDM Methodology was used to execute this project and we successfully delivered the software on time and received client appreciation.
• Followed complete Application development life cycle for modules.
• Ensured all account level IQMS documents were updated for new version of IQMS and shared the required Delta IQMS information to all PLs
• Ensured that the delivery of new services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the program plan and program governance arrangements;
• Ensured that there is efficient allocation of common resources and skills within the project portfolio;
• Managed both the dependencies and the interfaces between projects by effective communication;
• Managed risks to the program’s successful outcome;
• Reported progress of the program at regular intervals to the customer program director;
• Design of IO Modules
• Coding of the modules in COBOL-DB2.
• Unit testing of the programs developed using Batch JCLs.

Environment: s: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL, JAVA, and DB2. Tools like Cascade, ISPW, Visual Studio Source/Safe, and QTP. Application landscape- Data ware house, AFP, BIB2 frame work

Confidential

Onsite Co coordinator/ Technical Lead

Responsibilities:

• Worked in SLA/GDC based onsite-offsite-outsourcing methodology to covert end user requirements into technical specifications; at the same time provided accurate estimates in coordination with offshore team. Developed DB2, CICS, COBOL programs and Remote Stored Procedures (RSP) for Confidential WEB enabling project, those are called from JSPs using MDI gateway to display the mainframe data on the web through HTML. Provided end-user training and documentation of system
• Designed, developed interfaces between legacy Mainframe and People Soft system to create conversion extracts to load into People Soft HRMS tables and after load process executed Tie Outs reports to verify data uploaded into People Soft is successful. When required executed the special legacy data cleanups process.
• 24x7 mainframe system support (CA7 scheduler) and attempted the immediate solutions for production JOB abends
• Participated in Mainframe cost saving-Bullet Train project. Optimized the all mainframe support activities in area like DB2, CICS, TSO, DASD and performance of each production job/program using STROBE.
• Significantly improved the Enrolment Report process to manage different types of enrolment codes per week and send the separate report in excel format to respective user. New standardized process reduced overall user training and cost.
• Used Six Sigma Quality tool - DMAC to analyze moderately complex processes not only to save the total turnaround time, cost but also to reduce the manual efforts from 60 mins to 10 mins/week which involved manual billing adjustments required in IBS & JE system from STD/CAVOL report data, including the verification time.
• Defined software standards and documentation for knowledge management bank- Support central/Quick place.
• Selected as Single point of contact (SPOC) by Account Manager to improve 60 employees account level timesheet data tracking process. Primary timesheet data is collected from in house Web Timesheet System (WTS) tool.
• Managed all Service Level Agreement (SLA) activities like presenting monthly Matrix to client, weekly basis monitor and improve all deliveries at project level using GEs Kintana workflow tracking tool.
• Successfully met the required delivery deadlines by providing weekend testing support for Insurance Delivery/Benefit System projects called as contract change & contingency planning (contract negotiation).

Environment: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL and DB2.

Confidential

Developer/Programmer

Responsibilities:

• Received Star team awards for excellent and on time delivery.
• Status reporting to the client on weekly basis.
• Expanding into higher value chain work by gaining customer confidence.
• Gathering requirements, deciding scope, planning and tracking it for maintaining the schedule.
• Making sure quality and project milestones are met.
• Set up very successful mentorship model for new members.
• Process implementations and improvements.
• Created technical design documents, Unit test cases and Integration test cases
• Development of complex modules, code review and testing

Environment: s: IBM Mainframe 3090, Pentium machines, MVS, Windows, COBOL and DB2.