Project Manager Resume

SUMMARY:

Proficient project manager offering years of success leading all phases of diverse technology projects
Excellent communicator; ability to leverage technical and business expertise to effectively bridge communications with leadership and their respective teams
Knowledgeable business strategist planning and managing multi - million dollar projects which align business goals with technology solutions
Skilled in agile and waterfall project methodologies; known for high-quality deliverables and always being prepared

SKILLS SUMMARY:

Application Software Deployments
Scope definition and feasibility
Cross - Functional Supervision
System Migrations & Integrations
Requirements Analysis
Vendor Management
Contact Center Infrastructure
ROI Analysis
Mentoring & Building Teams
Enterprise Implementations
Costing & Budgeting
Partner Management - off-shore
Financial System Deployment
Project Scheduling
Merger & Acquisition Transitions

TECHNICAL SKILLS:

Information Security & Risk Management: systems, life cycle, liaison, systems analyst, business analyst, functional, analyze, communicate, validate, processes, information, problem resolution, project, scalability, usability, BA, BSA, system requirements, business requirements, gap analysis, use cases, documentation, SDLC, implementation, imaging, document management, content management, FileNet, Exigen, document capture, Kofax, Captiva, Visiflow, workflow, automation, barcode / character recognition, training, content taxonomies, document index structures, risk assessment, PMO, project management, core banking, General Ledger, Fiserv ITI / Premier, core conversion, Prologue, IPS / Sendero, online banking, bill pay, acquisition, CRM, mortgage, residential lending, retail banking, Clarity, Enterprise Project methodology, captive auto finance, change control management, Version One, Nimbus Control, backlog management, QA test coordination, HP Quality Center (ALM), defect management, defect triage, speech analytics, call recording NICE integration analytics, call recording, out-source, network infrastructure

CAREER SUMMARY:

Project Manager

Confidential

Responsibilities:

Process improvement consultant managing change requests and backlog for core replacement program utilizing Agile Sprint methodology
Large scale and departmental project management of application software - document management, workflow and process automation, records management, general ledger and accounts payable
Assisted with building a new Enterprise Content Management Program Office - created portfolio & financial reporting, RACI matrix, outlined how work requests got processed through business transformation group, built business case in Consumer Lending for loan vault replacement, back file & go-forward document capture

Program Manager

Confidential

Responsibilities:

Key member of new enterprise PMOs building department methodology, templates, and processes
Lead teams across technical, business and vendor disciplines in defining new core-banking system and migrating existing platform to new system
Tracked progress to ensure project milestones were completed on time, on budget and with the desired results
Outlined enterprise application strategy and vetted vendors for fit with scope, budget, implementation methodology

Product Manager

Confidential

Responsibilities:

Customer and external facing representative for workflow product suite; evangelist to industry analysts, trade organizations and media, prospects and existing customers
IT Project Manager for new staff augmentation call center - network circuits, hardware, telephony software, firewalls - for bi-lingual agents in captive finance industry
Program Manager leading implementation of new core banking system, new general ledger and decommissioning existing systems; lead effort for bank mergers twice
Initial implementation delivered on time 9 months after vendor selected; second deployment 6 months later
Enterprise Implementations: IT Project Manager for deployment of enterprise call recording replacement system
Engaged multiple lines of business as well as international unit in identifying requirements, network infrastructure and coordinated with selected vendor for SaaS solution
Assessed and documented “as is” work process for new account openings in a virtual branch dedicated to Japanese expatriate clients.
Identified risks associated with authentication, regulatory requirements, and variance to retail branch operations, and debit / credit card management.
Created “to be” new account opening procedures.
Project managed re-implementation of Records Management application

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