SUMMARY:

• Strategic thinking Software IT Professional with extensive experience in Development, Process Improvement and QA. More than 20 years’ IT experience.
• Exceptional performer.
• Builder of highly successful multi - location, multi-cultural teams.
• Conceptualized, designed, managed development, testing and implementation of SaaS websites.
• Successful manager of large initiatives (more than 5,000 person-hours), large (up to 60 persons) multi-location, multi-sourced testing teams,
• Experience is a rare combination of Software Development, SDLC Process Improvement (CMMi, SW-CMM, TMM and ISO9001) and Organizational QA Testing Leadership.
• Application, Product and SaaS Development using Agile methodology
• Agile Development Methodology using Multi-location, multi-cultural Scrum teams.
• Cross-Functional Leadership & Collaboration
• Performance, Process Improvements, & Metrics
• Innovative Business/Technical Solutions
• Strategic / Tactical Budgeting & Forecasting
• Software Development, Deployment & Optimization
• SDLC Phase Planning & Management
• Trainer level skills in MS-Office and Project.
• Sector
• Service
• Finance - Banking, Mortgage and Credit Cards
• Manual Testing and Unmanned Automated Testing
• Retail - Online, Catalog and Brick & Mortar
• Onsite-Offshore Team Structures
• Transportation - Railroad
• Online Auctions
• Testing Center of Excellence and Frameworks
• CMMi, TMM and Six Sigma
• Traditional Waterfall and Scrum Methodologies

CAREER PROGRESSION:

Confidential, Milpitas, CA

Responsibilities:

• Identifying target market for website.
• Identifying Revenue stream creation schedule.
• Crafting Market penetration strategy.
• Defining website development approach.
• Identifying website deployment vendor services.
• Evaluation and selection of vendors for website deployment and hosting.
• Tactical Management of SaaS Website creation.
• Managed and approved the design of the Database.
• Managed and approved the selection of the technology - php with jQuery and mySQL.
• Managed the development of the website using Agile Development methodology.
• Authored the patent application documentation.
• Managed the testing of the website.
• Managed the deployment of the website.
• Managed the creation of and authored some of the content for the website.

Confidential, Fairfield, CA

Director of Quality Assurance

Responsibilities:

• Realignment of QA Department from a mostly manual to an automation centric testing service.
• Migration of automation by Oracle Application Test Suite to Selenium and HP Suite of tools and SoapUI.
• Planning and implementation of US website translated into Arabic.
• Strategic planning and transformation of QA Department on account of complete Technological upgrade.
• Migration of terrestrially hosted application to cloud.
• HTML2/Java/Javascript website upgraded to HTML5/.NET technology using Selenium.
• Auction Engine VB2 upgraded from 4.8 to 5.0 using Agile Development Methodology - manually tested.
• Updates to APIs necessitated due to technological re-hosting and software changes.
• Strategic planning for implementation and post implementation of above.
• Strategic planning for expansion to new websites for Brazil, Germany and UAE.
• Authoring and issue of RFP, Vendor evaluation and selection for implementing:
• “Testing as a Service” Service Model using tools which are “Software as a Service”.
• Separating Scripts from Test data for independent Version Control of Scripts and Data.
• Unstaffed / robotic nightly runs of pro-active regression testing.
• Enabling Developers to use Automation Scripts with their own test data.
• Creation and maintaining Test Data in QA Environment to keep data contemporary.
• Involving QA Staff from Design phase instead of late-Construction - and processes there for.

Confidential, Glastonbury, CT

Sr Director of Quality Assurance

Responsibilities:

• Overall charge for Quality Assurance Testing for a portfolio of more than 15 products.
• Overall head of Quality Assurance Testing leading a primarily offshore-based team of 25 FTEs and 35 vendor sourced consultants.
• Responsibilities include Team Structuring, Appraisals, Budgets, Assignments, Outsourcing vendor selection, hardware and testing related tool purchases and testing process definition.

Technology used: Java with HTML2/Javascript with Oracle 10g back-end database.

Senior Director of Quality Assurance

Confidential

Responsibilities:

• Realignment of QA Department from traditional Waterfall Methodology to Agile Methodology.
• Migration of traditional QA Environment management to VMWare based Environment, creating the ability to deliver more out of the same infrastructure.
• Conversion of Manual Testing to Automated testing while increasing Code Coverage from 39% to 70%.
• Testing Process Improvements to make multiple back-to-back Zero Defect Product Upgrade Deliveries
• Designed Tool-Independent Automation Framework (implemented using Quality Center™ and Quick Test Professional™).
• Created capability of Automated Happy Path Testing
• Defined, designed and deployed processes for:
• Scheduled Unstaffed Nightly runs of Automated Testing.
• Capability to pick and choose Features to test and pick and choose Test Data.
• Reduced Regression Testing Duration, Effort, Cost:
• Automated Testing - 12,000 Automation Test Scripts, 2 weeks, 160 person-hours, $0 (Internal resources) 70% code coverage.
• Testing Team moved from under Development to under me resulting in:
• Better control of Testing team assignments
• Increase in morale of Testing team due to long term career path definition.
• Increasing Service Levels from the QA Department while reducing staff strength.
• Realigned QA Team from a Waterfall Methodology to Agile Methodology
• Manual and Automated Testing Team members assigned to individual Scrums.
• Specialization in specific Features.
• Planned Staff Rotation after 9 months.
• Team Growth:
• No back-fill of exiting employees due to better realignment.
• 10% promotion each year.
• Voluntary attrition less than 10% in India (compared to 53.8% in Infosys for the same period.)
• Implemented Single Window Submission for all Testing requirements

Confidential, Fremont, CA

Senior Engagement Manager

Responsibilities:

• 400+ reports including one engagement with 40 strong testing team size - onsite and offshore.
• Managing testing teams and relationships for all Retail client QA testing programs and projects.
• Collaborated with client Sr Director of QA of Confidential on structure, budgeting, establishment and growing to steady state of a Testing Center of Excellence.
• Designed, estimated, implemented more than 12 Testing Projects covering Time & Material, Fixed Price pricing in a variety of technologies like Oracle, DataStage, IMS/INS, etc in Waterfall and Agile Development Methodologies.
• Overall management of a $2.2M Testing Revenue Project of up to 110 member team with less than $200 overrun and zero defects after deployment into Production.

Confidential, Boise, ID

Director, Software Quality Assurance

Responsibilities:

• Director for Testing Assessment Line of Business:
• Lead Assessor for 2 Assessments based on Testing Maturity Model
• First Global Head of QA Competency in Confidential .
• Grew the Competency from 20 to more than 140 persons in 2 years.
• Established Global Delivery Model.
• Spread QA Testing projects in 3 locations in UK and 1 each in Sweden and Australia.
• Retain/release decisions for staff of an acquired company in Melbourne, Australia.
• Executed a 6Sigma Green Belt qualifying project to reduce overheads of assigned resources.

Senior Program Manager

Confidential

Responsibilities:

• Program Manager for first QA Testing Program in Confidential .
• Implemented QA Center of Excellence (QACoE)
• Conceived manual and automation testing using Winrunner (6.2) and Test Director (6.0 and 7.0) for the world’s largest installation of Peoplesoft HR, Payroll and Pensions.
• More than 330,000 active and 750,000 employees.
• Grew QA Testing Projects leading to creation of QA Competency with me as the first Global Head.

Confidential, Bridgetown, WI

Sr SQA Manager

Responsibilities:

• Sr SQA Manager responsible for CMM Audits of more than 12 projects.
• Author of CMM Level 3 Compliant processes for Requirements Management and Software Configuration Management.
• Interviewed staff members from over 14 nationalities as part of periodic SQA Audits of projects.
• Conducted Project Manager training sessions in preparation for the Assessment.
• Interviewed during Assessment as member of SEPG/SQA Group.