SUMMARY:

• Visionary IT leader with 20 years of in driving organizational growth.
• Strong focus on realization of new business opportunities though technology innovations.
• Substantial experience within large scale, highly complex, matrixed, multi - vendor IT organizations.
• Balance of strategic and tactical execution skills. Big 4 experience.
• Business Architecture - unique balance of business knowledge and technical architecture skills.
• Experience defining enterprise level multi-year Business and IT Roadmaps.
• Expertise designing custom solutions with focus on compliance, validation, legal terms and unique business features.
• Program Management & Solution Delivery - designed and delivered large multiyear implementation programs.
• Established effective combination of Agile and traditional frameworks across multiple work streams.
• Leadership & Talent Development - inspired leadership, self-improvement and growth. Turned around talent in cross-functional, geographically dispersed teams to bring failed projects to successful completion. Fostered team cultures based on performance and innovation.
• Business Partner Management - built partner relationships with multiple vendors and clients to drive innovation, reduce costs, improve service, and support strategic goals. Exceled in international partnerships and customer interaction.

CORE COMPETENCIES:

• Strategic IT Planning & Innovation
• Technology & Business Alignment
• Distributed Hosting Strategy
• Datacenter Design
• Cloud Computing & Virtualization
• Infrastructure Management
• Enterprise Architecture
• ERP, Application Development
• Solution Delivery
• Information Security
• Business Intelligence
• Vendor and Customer Relations
• Business Continuity and Disaster Recovery
• Product & Service Management
• Program & Project Management
• Agile, RUP, Waterfall, SDLC
• Val IT, VMM, CMMI, ITIL, PMI

IT LEADERSHIP EXPERIENCE:

Confidential

Senior Manager

Responsibilities:

• Carried overall responsibility for Employee Medical, Dental and Pharmacy Benefits Validation and Reporting initiatives.
• Delivered implementation of Affordable Care Act Reporting for multiple clients.
• Served as a liaison between Confidential account teams, clients, IT department, and third party vendors.
• Facilitated close collaboration in development of business requirements, architectural designs, technical assessments, and Business Continuity and Disaster Recovery plans. Coordinated cross-initiative activities.
• Leveraged extensive experience in business operations, financial and insurance products to define and manage Employee Benefits Roadmap and Technical Capabilities Landscape.
• Established Agile System Development Life Cycle project process management. Ensured overall compliance with PMO governance and methodology. Improved management of key activities, resource requirements, risk controls, change requests, contingency plans, budget and timelines
• Introduced Release Management and Quality Assurance Strategy. Maintained release pipeline.
• Managed SLA and third-party vendor relations. Analyzed and resolved complex logical and interpersonal issues.
• Lead development of user for new and upgraded services and applications.
• Employed strong knowledge of MS Project Server and SharePoint to monitor and report projects portfolio status and produce executive dashboards.
• Ensured on-time and on-budget delivery with minimal margins.

Confidential

Senior Manager Business Architecture

Responsibilities:

• Delivered Business Architecture Blueprint, Integration and Solution Delivery strategies for large scale Direct Banking platform replacement. Ensured successful delivery of the solution.
• Served as a liaison between Discover Consumer Banking and Lending business, IT departments, PMO, and third party vendors.
• Advised business on combining in-house and vendor provided technology to realize new business opportunities.
• Oversaw integration of new business processes into existing Business Roadmap and enterprise IT eco-system.
• Reviewed and approved PMO planning efforts in respect to onshore/offshore work estimates, technological constrains, resource capacity / allocation and overall delivery schedule.
• Ensured consistent compliance of newly designed features with Discover architectural and operational standards.
• Provided oversight for post-release issue-resolution and performance optimization. Reduced Account Center registration related issues from 1400 to 2 calls per week.
• Established ongoing operational processes to proactively monitor data quality in Master Data Management system.
• Managed teams of Enterprise Architects and Business Analysts. Was accountable for sourcing approach, career development, performance management and salary reviews.

Confidential

Director Enterprise Architecture

Responsibilities:

• Provided administrative management of 20+ IT professionals on several Client accounts.
• Was responsible for recruitment, on-boarding, time reporting, engagement and retaining of resources.
• Ensured that teams are appropriately staffed with required competencies.
• Mentored staff through establishing team and individual goals, conducting performance assessments, development of improvement plans and selection of development opportunities.
• Directed and prioritized the efforts of staff and external contractors supporting assigned areas.
• Monitored day-to-day team performance to identify improvement opportunities and resolve any issues.
• Provided scheduling and resource allocation. Proactively identified potential conflict situations and facilitated resolutions.
• Managed OPEX and CAPEX budgets for the team. Ensured tight compliance with strategic and operational business goals.
• Collaborated with the finance and other budget stakeholders to drive effective yearly, quarterly and monthly budgeting processes. Ensured effective maintenance of P&L statement.
• Oversaw IT related expenditures and renewals of Third-Party vendor services.
• Provided regular written and in-person updates to senior IT leadership and business stakeholders on overall performance metrics, bi-weekly project status dashboard and quarterly resource planning review.
• Facilitated development of strategic communications to top company executives and Board of Directors.

Business Planning and Architect

Confidential

Responsibilities:

• Provided multi-year strategic direction for all aspects of Global Infrastructure Services to support portfolio of 500+ application systems.
• Partnered with PMO and Information Security Office to enable compliance across all initiatives.
• Defined, negotiated and maintained SLAs for critical corporate systems in tight collaboration with internal partners and external vendors.
• Raised service quality and customer satisfaction by 60% by implementing ITIL v3 compliant Service Delivery and Governance Model.
• Introduced Capability Roadmap for Service Catalog, KPIs and Benchmarking.
• Fostered sense of Product Ownership among Service Managers via consistent coaching and expectation setting and leadership. Managed and .
• Implemented organization wide semi-annual Technology Services workshops to familiarize organization with existing IT capabilities and services. Tailored content of the workshops based on the audience. Presented “use cases”, “success stories” and interviews with “early adopters”.
• Improved service demand management by 40% and delivery cost by 20% by adopting Application Portfolio Management Methodology. Led integration of Asset and Incident Management with application inventory.
• Developed corporate Storage Strategy to include: high availability; access speed matched to MDM requirements; compliance; scaling; Global Data Synchronization for Disaster Recovery; Corporate-wide PC Back-up strategy; Tiered storage solution; converged virtualized storage; Storage as a Cloud service
• Revised Help Desk structure to balance ITIL compliance with specific organizational needs. Improved existing incident management processes. Established regular collection and analysis of Help Desk incidents reports to migrate as much as possible to a self-serve, highly automated workflow approach

Program Manager

Confidential

Responsibilities:

• Delivered integrated cloud based supply chain system for McDonals.
• Oversaw Oracle EBS HRMS & Financial based corporate ERP transformation towards cloud-based and Exadata infrastructure.
• Led multi-year innovation program that delivered private cloud in Asia and enabled provision of standardized, location independent Infrastructure Services on global scale in multiple datacenters:
• Planed and administered delivery of the program as a set of connecting simultaneous and subsequent projects. Managed program budget, health, integrated schedule and escalation pipeline between 14 internal teams and external vendors. Conducted vendor selections, contract reviews and negotiations.
• Assured that business and technical requirements, objectives and milestone plans are clearly identified for all projects within the program. Oversaw role definition, staffing of the projects and communication between Project Managers and teams.
• Provided leadership and motivation for the program staff to adhere to standard PMO processes while providing timely delivery of the program.
• Managed schedule and delivery of infrastructure and middleware upgrades. Coordinated scheduled outages and testing with application systems teams.
• Formalized development and approval of RFPs, proposals and work estimates.
• Formalized Technology Investment Decision-Making process to take initiatives through approval and funding. Enhanced quality of Business Cases quantitive data to support investment decisions.
• Increased business resilience to adverse events by establishing Business Continuity Center of Excellence
• Based Enterprise Disaster Recovery planning on business processes rather than single applications.
• Enabled business process On-Boarding and Maintenance.

Confidential

Manager of Architecture & Infrastructure Services

Responsibilities:

• Led globally distributed teams (Americas, Spain, India, Philippines) with 12 direct and up to 60 indirect team members. Was responsible for hiring, career development, performance management and salary administration.
• Established product management for cloud products to support SaaS, ASP and On-Premise delivery models.
• Integrated global SAP system with web-based applications and services.

Confidential

Sr. Manager of Enterprise Architecture

Responsibilities:

• Managed all System and Application Architects on the account (staff of 12 direct reports).
• Oversaw Demand Management and resource allocation across Confidential staffed projects.
• Managed Service Delivery, SLAs, Vendor relationships and selection.
• Promoted innovation and new business development.