SUMMARY:

Resuming my career in the IT Project Management field with a quality, forward thinking organization in need of a highly experienced, customer oriented IT Project Management Professional who has worked in the IT industry in various capacities for well over 20 years.

SKILL:

Software: MS Office, All iterations

MS Access/Relational DB Mgmt.

MS Project

Various Change Control Systems

Various Helpdesk/Database Systems

IT Project Management: Equipment/Time Management

Cost & Budgeting

Project Scheduling

Testing/Rollout/Support

Vendor Management

Intangibles: Project/Time Coordination

Verbal and Written Communication

Client Relations & Presentations

Technical Writing

Inventory Management

EXPERIENCE:

Confidential, Coraopolis, PA

Project Manager/Business Application Analyst

Responsibilities:

• Serve as a Project Coordinator for the IT Field Systems and Support group under Confidential Services.
• Handling the scheduling and tracking of a Cellular Backup solution for approximately 130 Confidential locations nationwide as well as the configuration and shipping of all hardware necessary for the project.
• Assisted in the editing of a detailed instructional MS PowerPoint document for use by the facilities manager at each site.
• This was used by non - technical Confidential employees to physically install the required hardware for this solution.

Confidential, Coraopolis, PA

Project Manager/WAN Coordinator

Responsibilities:

• Served as a WAN Coordinator on a large project responsible for updating network and telephony systems at each Confidential ’s Sporting Goods and Golf Galaxy store nationwide.
• Held daily meeting with the contracting company’s project managers to ensure all facets of each scheduled conversion was planned, executed and completed successfully and according to project specifications.
• Tracked to completion outstanding issues or problems associated with this project often serving as liaison with store managers to ensure project was successful to their satisfaction.
• Communicated and coordinated project plans and schedules with Store Managers and Administrative Associates either via email messages, phone conversations or utilizing Confidential ’s TEAM Communication system.
• Worked with contractor’s project manager to ensure all project teams maintained an adequate stock of equipment for each conversion scheduled and coordinated the prompt delivery of hardware when necessary.

Confidential, Coraopolis, PA

Project Manager/Business Application Analyst

Responsibilities:

• Served as a Project Manager for the Network Engineering group under Confidential Services.
• Performed various project related tasks including the tracking of entity relocation and equipment upgrade projects.
• Created a detailed MS Access database for tracking these projects and accurately transferred the data from their current spreadsheet format to this more detailed solution.
• Planned and attended meetings for the various groups to discuss and coordinate ongoing projects and customer issues.

Confidential, Pittsburgh, PA

Project Manager, Offshore IT Transitions

Responsibilities:

• Member of a seven person group responsible for overseeing the transition of various bank offices from locations in the US and UK to a central office in Pune, India. Our overall goal was coordinating the successful transfer of all Information Technology solutions from these local and satellite office, usually numbering twenty to thirty users, to a central location in India based on a prearranged timeframe.
• Coordinated daily via teleconference with the management and administrative staff of the offices being transferred along with various on-site IT professionals and Project Managers in the originating locations.
• Managed all efforts involved in preparing and installing the required computers, laptops and periphery in both training and production environments for up to 8 office transitions at a time.

Confidential, Pittsburgh, PA

Project Manager

Responsibilities:

• Based on budgetary concerns, was given a set number of computers to be replaced each quarter and coordinated with office managers and coworkers to identify those systems which would benefit most from replacement. This usually numbered several thousand projected desktop and laptop replacements per year.
• Acted as a liaison between the technicians responsible for building, configuring and deploying both desktop and laptop systems and our direct customers who are usually finance professionals with limited technical knowledge.

Confidential, Uniontown, PA

Driver

Responsibilities:

• Worked part-time transporting special-needs children between their home and school.

Confidential, Waynesburg, PA

Emergency Medical Technician

Responsibilities:

• Along with a partner, responded to medical alerts for an independent EMS company servicing the whole of Greene County Pennsylvania.
• Performed complete trauma and medical assessments on patients in various environments quite often in emergency situations.
• Provide basic triage treatment and performed wound care, splinting, and irrigation where necessary to patients who where often in life threatening distress.
• Assisted Paramedics where necessary with electrocardiograms, intubations, intravenous fluids, and other, more advanced treatments in order to adequately stabilize and monitor patients during transfer to local medical facilities.
• Reported detailed medical history, vitals signs and other pertinent patient information to hospital staff during patient delivery. Closed emergency calls with entry of details, patient and insurance information into the company’s database systems for tracking and billing.
• Operated a multitude of medical devices and equipment appropriate for field use as approved by the agency and treatment protocols.
• Regularly checked all medical gear, assigned vehicles, equipment and tools to ensure safe and effective operation

Confidential, Washington, DC

Project Manager, Assets/IT Specialist

Responsibilities:

• Managed a large project to transfer of over 18,000 computer assets from government ownership to that of the newly selected contractor. Used standard Project Management techniques and standards to accomplish this in an efficient manner.
• Oversaw the rollout and tracking of over 3,000 new computers to our customer entities.
• Served on the organization’s IT Help Desk ensuring optimum tracking, assignment and resolution of customer computer issues.
• Established IT support services in a new facility and served as one of two technicians servicing over 200 end users once completed.
• Wrote detailed technical specifications and instructions to document the procedures associated with these support positions to ensure any personnel changes were performed as efficiently as possible.
• Handled the rollout of system refreshes for over 140 users handling each facet of the project from initial setup to quality assurance.
• Troubleshoot, research, diagnose, document, and resolve desktop technical issues surrounding Windows NT/2000/XP, MS Office including Outlook and exchange, Lotus Notes, Corel Office, E-mail, Internet connections, and hardware/peripherals.

IT Specialist

Confidential

Responsibilities:

• Served as Team Leader for the Network/Email Server Team. Supervised five IT Administrators who maintained over 80 email, print and file servers in the Washington D.C. area along with 10 regional offices across the U.S.
• Managed various IT based projects using structured Project Management Institute (PMI) based life cycle methodologies and industry standard techniques.
• During the announcement of a new contract to handle desktop support for the organization, I was required to write and edit the various Statements of Work (SOW) which described details such as the scope of work, period of performance, applicable standards and any special requirements necessary.
• Served as Customer Liaison ensuring the services we provided were highly professional and efficient. Chaired a bi-weekly meeting consisting of the Team Leader of each of our IT groups and one to two representatives from each of our customer entities to discuss issues with service, new technologies and a Q&A session.
• Research, troubleshoot, diagnose, document, and resolve desktop technical issues surrounding Windows NT/2000/XP, MS Office including Outlook and exchange, Lotus Notes, Corel Office, E-mail, Internet connections, and hardware/peripherals.
• Performed general server administration and maintenance task on Novell, Windows NT/2000 and Microsoft Exchange servers

Program Manager

Confidential

Responsibilities:

• Handled all personnel matters in a financial division of almost 200 employees.
• Also served as Administrative Officer for the Division which required that I handle all building and space management issues, supply and property management along with several other administrative duties.
• Edited, published and often wrote for the Divisions customer and employee newsletters.
• Began my work in the IT field. Assisted in the initial set up and configuration of an early generation Novell based server network and Lotus cc:Mail email system. This was the organizations first network and email solution.
• Provided emergency lockout service for autos, homes and businesses.
• Installed and changed various locking mechanisms, door knobs and dead bolts.
• Performed master key and rekeying functions, designed key bypass systems and maintained accurate records of these systems.