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It Manager Resume Profile

PERSONAL PROFILE

Certified Project Manager PMP , IT Support Manager, and Business Process Consultant with substantial experience of leading and managing change I possess leadership abilities in business process re-engineering initiatives and managing IT customer service. I am experienced in project management methodologies and six sigma principles.

KEY STRENGTHS

  • Clear Thinking, plain talking and a committed manager
  • Has worked successfully across differing businesses
  • Natural leadership talent that inspires and motivates others t deliver results
  • Capable of managing complex initiatives, change, and the resolution of issues
  • Building strong, lasting client and user relationships
  • Very experienced with process and quality methodologies

PROFESSIONAL BACKGROUND

Confidential

Senior Project Manager

  • Management of 8 million book of business BCBSM integration with the Blue Healthcare Bank Managed the Consolidating Enrollment one of five projects in the portfolio
  • Executed project development, procedures, and processes including the development of the project charter, business requirements, and managed the project budget, issues and risks.
  • Managed Business Readiness across the portfoli - including training, communications, web portal updates and process changes
  • Developed and Executed Sales Readiness for the implementation with 3 pilot customers
  • Developed and communicated contingency plans

Confidential

Certified Project Manager

  • Support and development of establishing corporate Project Management Office
  • Design and deployment of PM protocol
  • Created the client PM workbook
  • PM Subject matter expert for the QOS documentation and standards
  • Management of 5 million book of business responsible for solution design, implementation, and management of highly sensitive healthcare initiatives.
  • Complete oversight of corporate team t ensure the right solution is provided t client
  • Business requirements communication t the IT team
  • Expertise in risk mitigation
  • Internal client advocate with total account management responsibility

Confidential

Project Manager

  • Recruited t lead the company wide ERP Baan implementation and reinforce the business process reengineering effort:
  • Managed 4 direct employees and 4 consultants
  • Responsible for project planning and budget reporting
  • Created and supervised the IT project plan for the company's most recent acquisition

Confidential

IT Manager of End User Services

End User Services, a team formed in IT t respond t the need for the provision of a total value enhancing integrated user support function. I was selected t lead the consolidation of all end user support functions t include Web Services, Intranet Services, Help Desk and the ERP process support team

ERP Support Team

  • Successful implementation of BaaN-Supply Chain / EDI software t support start-up of a new automotive manufacturing division
  • Implemented bar code technology t meet customer requirements
  • Quality control of system enhancements and modifications

Intranet Services

  • Creation of tw external web sites as a market enhancing company communication channel
  • Formulation of the company web strategy and development of the intranet t maintain department pages

Help Desk

  • Established and actively maintained service level agreements and relationships with user communities, customers and vendors.
  • Work with management direct employees and other IT staff in planning, designing, and specifying system requirements.
  • Coordinate system maintenance and upgrades t minimize impact on end users

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