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Program Manager Infrastructure Application Ecommerce Resume Profile

Summary of Experience

  • Information Technology Manager with more 20 years of successful application and infrastructure selection, development, modification, implementation, and maintenance.
  • I have honed my skills in IT Leadership in such diverse industries as Public Service and Safety, Treasury, Taxation, Real Estate, Banking, and Insurance. As a part of strategic IT leadership I have been responsible for the identification of build/buy analysis and application selection, budget criteria, development and requests, capacity and availability analysis, resource identification and personnel management, internal and external customer engagement, requirements determination, executive leadership communications and project sponsorship.
  • In my leadership positions I have successfully deployed applications ranging from Land Management and Real Estate QProspect Bellamy , Public Safety Initiatives FireView , Federal and Local Government Taxation applications WizSentri , Data analysis and reporting mechanisms Cognos, Crystal Reports, Cognos, Informatica, HP PPM .
  • In each leadership role I have had management responsibility for the design of new or modification of existing or COTS packages, adherence to industry and enterprise standards, development of test and assurance protocols for successful development and implementation, and oversight of the timing and financial impact to the company.
  • These skills have also translated into the successful development and enhancements of enterprise business process models, key process indicators, predictive algorithms, standardized reports and knowledge transference for decision support, and identification of corporate efficiencies based on data analysis.
  • My well-rounded industry experience has made me a pragmatic, focused, and engaged individual that will enhance any progressive team.

Detailed Experience

Confidential

IT Program Manager

  • Manage the teams, projects, software deployment, disaster recovery, and maintenance for Financial Investigations and fraudulent, abusive and wasteful activities, regulatory systems, and federal reporting mechanisms IRS, Basel III, SOX
  • Manage impact of infrastructure on customer base including statistical analysis of application utilization for both online and branch activities
  • Daily utilization of SDLC Project Management standards including Critical Path, Waterfall, Agile, Houston - incorporating ITIL aspects into daily activities, resource scheduling, issue and risk identification, resolution and reporting
  • Establish protocols for identification and reporting on fraud, waste, and abuse based on experience and standards mandated by the Federal Government
  • Utilize industry standard and leading edge technologies to ensure that infrastructure and architecture are sustainable within a 5 year scope and project future tool utilization for 6 to 10 year plans.
  • Initiate and chair development meetings for utilization of cloud tools and resource allocations.
  • Lead development of algorithms for identification of future infrastructure needs and new/enhanced customer based applications
  • Analyze existing infrastructure, data flow, and data repositories to identify and improve internal data capture.
  • Provide on-going engagement with core business customers concerning how to effectively use data to promote departmental, external customer, and enterprise wide efficiencies.
  • Develop and implement business process models for improvement of data integrity
  • Responsible for translation of business requirements into technical requirements and vice versa
  • Utilize data gleaned from statistics captured through virtual and tactile experiences web portals, retail, mobile to trend customer activities and implement changes to external sites to improve customer experience
  • Establish sustainable and repeatable data analysis processes to ensure consistent reporting is identified for business customer decision making
  • Identified and managed business requirements including risk analysis for current and future IT deployments for all retail locations including external websites, security protocols, and business processes.
  • Implemented business process models to capture key process indicators allowing for statistical analysis of effectiveness, continuous improvement and enhanced decision making process.

Confidential

Information Officer and Strategist

  • Responsible for all Projects that have to do with utilization of Information Technology solutions utilizing SDLC tools and methodologies in providing a full service public safety solution including project management, scheduling, vendor selection, and issue and risk analysis and resolution
  • Responsible for translation of project lessons learned into continuous improvement strategies and implementation
  • Development and alignment of Company Policies with industry standards including HIPAA, BASEL II, HITECH, Fire Prevention and suppression
  • Responsible for representing the Information Technology area in meetings with the City of Detroit business community.
  • Develop full service lifecycle architecture for public safety solution and business process models
  • Integrate with Detroit Police Department and Homeland Security to ensure that solutions benefit all members of public safety
  • Develop and submit grants for IT solutions
  • Manage IT requirements and implementations for 59 satellite locations
  • Develop new procedures and standards for utilization of email, internet, intranet, mobile technologies, and wireless
  • Redesign and deploy the Detroit Fire Department Intranet and Internet sites
  • Translate current paper based solutions to web based
  • Coordinate and implement logistical and physical move to new Public Safety Headquarters
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Senior Project Manager Infrastructure, Financial and Banking Applications

  • Responsible for Financial Systems and Data Projects including resource scheduling
  • Development and alignment of Company Policies with HIPAA, BASEL II, and HITECH
  • Responsible for representing the Information Technology area in meetings with the financial business community. Translating requirements into impact and purchase requirements for the physical equipment, licenses, upgrades, and interactions
  • Managed integration of new applications into existing infrastructure including configuration, capacity, availability, and service continuity management
  • Following standard SDLC critical path methodology, development and modification of project and process artifacts required for the deployment of impacts to or changes in the infrastructure including scope, requirements, and return on investment for configuration, capacity, availability, and service continuity management
  • Responsible for risk and issue analysis and resolution
  • Responsible for the utilization of standardized ITIL v2 and v3 skills to accurately plan and report on trends to the infrastructure, forecast upcoming impact, and address issues therein
  • Development of standardized business practices and planning for the utilization of Industry and Government mandated artifacts as both an instigator of activity and as historical documents.
  • Development of Enterprise Business Process Models and deployed/utilized CMMi standards and artifacts to ensure maintainability of processes including iteration and enhancement
  • Selection, Implementation, and utilization of Project and Portfolio Management solutions
  • Governance of Microsoft SharePoint as the business process facilitation application
  • Development and implementation of automation for use in communicating and approving artifacts
  • Responsible for Security protocols for data and processes regarding financial and treasury applications
  • Ensure the incorporation of HIPAA, BASEL II, and SOX requirements into projects where applicable and required
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Senior Program Manager Infrastructure, Application, eCommerce

  • Responsible for the analysis of current Project Management Office processes and recommendations and implementation
  • Responsible for all Projects that have to do with the physical infrastructure assets including Development, Test, User-Acceptance Testing, Production, DIACAP Federal Government Assets
  • Selection, Implementation and utilization of Hp Project and Portfolio Management tool for all enterprise projects and financial reporting
  • Responsible for representing the Infrastructure Environments in meetings with the business community. Translating their requirements into impact and purchase requirements for the physical equipment, licenses, upgrades, and interactions
  • Managed the architecture team and facilities team in the build out of the new data center including physical requirements such as cooling and power, floorplan, tile installation, rack selection and implementation.
  • Managed the total infrastructure shutdown and move to new data center including application/infrastructure functional alignment, Test protocol development and implementation, new hardware selection and implementation, logistical timing and migration planning/completion, and restart management and implementation
  • Development and modification of project and process artifacts required for the deployment of impacts to or changes in the infrastructure including scope, scheduling, requirements, risk analysis and resolution, issue identification and analysis, return on investment for configuration, capacity, availability, and service continuity management
  • Responsible for the utilization of standardized ITIL v2 and v3 Capacity Management skills to accurately plan and report on trends to the infrastructure, forecast upcoming impact, and address issues therein
  • Alignment of ITIL v3 Configuration, Availability, and Service Continuity standards with Capacity Management planning processes and procedures to ensure minimal impact to the infrastructure environments
  • Incorporated CMMi standards, developed and implemented supporting artifacts, and utilized to manage, maintain, and enhance existing processes
  • Development of standardized business practices and planning for the utilization of ITIL artifacts as both an instigator of activity and as historical documents.
  • Development of Enterprise Business Process Models for new acquisitions
  • Responsible for the upgrades to all Infrastructure core operating systems and applications including but not limited to: HPUX, WebSphere, Weblogic, TopHat, JAVA, and patching maintenance
  • Responsible and Manage deployment of MS Exchange, SharePoint, and OCS Projects
  • Governance of Microsoft SharePoint as the business process facilitation application
  • Responsible for Security protocols for all Infrastructure assets and impact to the physical architecture
  • Responsible for and leadership of the Architecture Board with regard to the Infrastructure assets and impact to the environments
  • Responsible for the ongoing support and management of the DR environment impacts utilizing ITIL SCM standard processes
  • Responsible for deployment and reutilization of the DR assets for multiple UAT environments
  • Responsible for the Enterprise Data Retention Policy
  • Ensure the incorporation of HIPAA, BASEL II, and SOX requirements into projects where applicable and required.
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Senior IT Program Manager

  • Responsible for the strategy, design, and deployment of new applications and requisite hardware including mid-range, mainframe, and wireless infrastructure into the existing architecture to support the alignment of new site acquisitions
  • Design, Develop and Manage Infrastructure to align with current company goals
  • Development of migration plan to remove reliance on mainframe solutions
  • Manage SOWs and SLAs of Tier 1 vendors HP, IBM, Accenture to ensure milestones and KPIs were met or remediated
  • Analysis of existing legacy and new applications to ensure appropriate capacity for the infrastructure architecture
  • Manage the deployment of eCommerce solutions in the ordering and billing departments
  • Manage deployment of MS Exchange and SharePoint
  • Implementation of ITIL standards to ensure robust lifecycle planning
  • Develop and implement ITIL in house standards for Configuration Management, Capacity Management, Availability Management, and Service Continuity Management including scheduling, issue and risk analysis and resolution.
  • Utilization of ITIL V2 generated information and artifacts to trend and forecast usage to prepare for current on going and future business impact
  • Development of all process flows MS Visio to document the interactions of multiple business units and responsibilities creating Business Process Models

Confidential

Global IT Infrastructure and Capacity Program Manager

  • Responsible for Global PMO operation support and alignment with ITIL V2 V3 standards
  • Responsible for the redesign of mid-range and mainframe infrastructure architecture based upon growth trends for existing applications utilizing ITIL initially V2 and progressing to V3 Capacity Management Standards
  • Responsible for the strategy, design, and implementation of New VM infrastructure for new applications architecture based upon the development of capacity requirements and analysis of projected user impact
  • Development of the In-House Capacity Requirements Tool to ensure that appropriate capacity would be available upon deployment of new application into the VM, Core, and Storage SAN Infrastructures
  • Responsible for the sizing and deployment of Infrastructure products across the global business units. Including, Global Sales Service and Marketing, Global Business Services, Manufacturing and Quality, Global Purchasing and Supply Chain, and Global Product Development
  • Using standardized work process developed process for the selection and deployment of Infrastructure assets for 19 physical locations.
  • Utilization of SDP methodology for new deployments
  • Development and Implementation of Vendor/GM eCommerce Management systems for retail purchase and deployment of current and aftermarket parts
  • Development and implementation of OnStar eCommerce retail ordering applications and ongoing maintenance
  • Responsible for the development and deployment of asset consolidation for each business unit including timing, cost analysis and breakdown, and budget impact
  • Development and communication of Business Process Models reflecting the incorporation of ITIL core areas and artifacts
  • Development of SDLC plans for multiple applications and the cross functional areas impacted
  • Establish and or enhance statements of work to reflect responsibilities, timelines, SDLC impact, lessons learned, and ITIL impact
  • Incorporated CMMi for Services to ensure alignment and enhancement of current processes
  • Incorporation of Capacity Management, Configuration Management and Availability Management into forthcoming SDP-R11
  • Development of communication plans and reports for Senior level management and direct reports
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Senior Retail Business Development Manager US East Coast/Canada

  • Design, Manage and Deploy new internal infrastructure to support In-house and New off the shelf Applications
  • Support 1300 agents through management of infrastructure and training of appropriate use and process load
  • Establish Standard Operating Procedures for all agents regarding technology
  • Development and implementation of online eCommerce applications for the retail purchase of Agent real estate sites
  • Create knowledge solutions for agent usage utilizing ITSM and ITIL methodologies and tools
  • Develop and deploy agent websites
  • Develop new areas of business i.e. Federal and State Historic Commission sites
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Information Technology Program Manager - Retail

  • Design, Manage and Deploy new internal infrastructure for National and Local Offices
  • Support 300 agents via deployment of appropriate infrastructure and applications
  • Project manage the development and implementation of retail eCommerce and knowledge portals for the sale of homes and commercial real estate
  • Establish Standard Operating Procedures for all agents regarding technology modified from ITSM standards for high mobility solutions
  • Create knowledge solutions for agent usage
  • Establish ITIL standards and practices
  • Develop and translate ITSM methodology for use in the Real Estate field Confidential

Information Technology Program Manager/Consultant

  • Researched, Identified, and Deployed new technology hardware and software for Real Estate Agents Mobility including secure eCommerce sites
  • Design, Manage, and Deploy infrastructure to accommodate new technology including wireless and VOIP
  • Develop and translate ITSM methodology and ITIL policies and procedures for Real Estate Agents and Brokerages
  • Manage deployment of MS Exchange
  • Project manage the development and implementation of eCommerce and knowledge portals for the retail sale of homes and commercial real estate
  • Developed and Trained Real Estate Agents in 21online.com
  • Established new business processes and methodologies to streamline new and existing business
  • Webmaster for multiple Agents
  • Utilized MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

Confidential

Information Technology Program Director

  • Managed staff of 7 direct reports: Including Recruitment, Budgeting, Internal Training, and Performance Reviews. Indirectly managed staff of knowledge solutions partners including multinational deployment
  • Globally managed the assessment, identification, user analysis, needs analysis, risk analysis, operations and communications plans, design, development, execution, and long term Return-On-Investment for over 25 IT projects for both Ford Motor Company and the migration of Visteon Systems utilizing ITSM, ITIL V1 V2 and ERP methodologies, strategies, policies and procedures, established CMMi CMM standards and reporting mechanism
  • Designed, Developed, Budgeted, and Deployed new infrastructure to support Ford 2000 and One-IT initiatives utilizing the ITIL V1 standards. Developed and implemented the migration strategy from Mainframe to Mid-Range assets
  • Assessed, Designed, and Executed Operations Plans for deployment of corporate systems in the North America Canada, USA, Mexico , Europe United Kingdom, Spain, Portugal, Germany, Belgium, Belarus , Asia-Pacific Operations Japan, Australia, Philippines, South Africa , and South American Operations Brasil and Argentina Note: examples of the systems include the Analytical Warranty System, Ford Motor Company Employee Mobility Program, and Global Material Approval Process
  • Worked with IT teams outside of my management to ensure that interaction of established databases were established in the migration from legacy mainframe systems to new client/server based systems. Requiring understanding of Oracle, SQL, ActiveX, PL/SQL, UNIX, Scripts, Crystal Reports 7.0 8.0, DB2, GADS/QMS
  • Initiated and maintained internal and partnerships with departments and divisions impacted by new knowledge solutions, software, and corporate systems. Departments including, but not limited to: IT, Vehicle Operations, Manufacturing Operations, Human Resources, Finance, and Engineering
  • Established, Implemented, and Deployed IT Systems across the corporation including: SAP, Peoplesoft v6 through 9 most major modules and all customization MS Exchange and Outlook replace PROFS , SABA Hyperion, Peachtree, Autodesk, Macromedia, and Microsoft utilizing SDP, ITSM, and ITSL standards, procedures, and tools
  • Project Director for Vendor eCommerce solutions including current and aftermarket parts, raw materials, retail, and logistics portals
  • Maintained and enhanced solutions for existing and archived projects
  • Initiated, confirmed and maintained external partnerships with other leading Corporations and Universities, Suppliers, and Vendors
  • Lead/Support for Design, Development, and Deployment of Global Information Technology Knowledge Solutions including Business Process Models, IT Security, Mobility, Six Sigma, and Change Management including issue and risk analysis and resolution
  • Developed and deployed external Learning and knowledge site retail solution
  • Responsible for the management, deployment and utilization of MS Office Suite including MS Project and Outlook as the primary artifact and communication tools.

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