Business Experience

Confidential

Project Manager

• Ensure integrity and delivery of multiple small, medium large projects with respect to time, budget CBA , scope, change, risk and resources.
• Manages project deliverables, scope expectations and coordinate project progress with sponsors, upper management, and executives.
• Projects include cross functional team which require excellent communication skills. Ensure a collaborative and team oriented approach.
• Create detailed project plans, project charters, business requirements, UAT test plans, change requests, weekly scorecard executive reporting. Develop present PowerPoint presentations for Tollgates to obtain approval on initiating projects, planning, execution and deployment.
• Successfully led the LifeWorks billing synchronization project to completion within time, budget scope. Project was to improve billing accuracy, reduce revenue leakage, improve financial controls and improve data standards.
• Project manager for Business Intelligence BI-SSRS projects implementing and enhancing client value dashboards for EAP and Wellness products for North American initiatives. Lead UAT testing for project created user training documentation.
• Successfully implemented the Sleep Coaching Text Messaging projects in 2014, which included changes to the CMS Case Management System-Microsoft Dynamics CRM for use by coaches service delivery staff.

Confidential

Project Manager/Business Analyst

• Project Manager for the implementation and enhancements tor:
• Life health insurance sales agency customer relationship management CRM web based software
• Cireson Asset Management tool, part of Microsoft System Center, for the CHS organizations
• ECHO provider contracting credentialing web-based software used for managing Medicaid provider networks
• Create updating project plans and business requirements.
• Agile environment create gap analysis, execute project communication with stakeholders, create Visio work flows.
• Working with management to create a consistent SDLC process among all teams within the organization, including creating a PMO charter, document templates and issues/risk logs. Piloting new processes for Infrastructure team to use on Asset Management tool.
• Documentation and end user training of in-house applications.

Confidential

Project Manager/BA

6 month contract - Project manager for prescription benefit management organization on the following projects:

• Automated call flow and UI design for the Member Services team - successfully implemented, on schedule
• Central Care Center program, a newly evolving data warehouse reporting project which provided analysis/metrics of patient treatment.
• New business implementations met deadlines for set plan effective dates
• Lead team of vendors, business and across internal teams to coordinate multiple concurrent projects meet expected deliverables. Scheduled held meetings to ensure communication between all stakeholders and participants.
• Provided project management and business analysis. Created updated project plans in Microsoft Project. Directed quality assurance UAT testing on projects. Extensive use of SQL to validate data and development of custom reporting. Researched and wrote business requirement documents BRDs for a variety of projects for the mail order pharmacy business.
• Worked on a team that implemented a new project management office with an Agile SDLC software development cycle process. Designed new work flow, drafted PMO templates, and SharePoint site set-up.

Confidential

Project Manager, Revenue Recognition/Sr.

• Managed Revenue Recognition-Finance department 3 ees of Pharmacy Benefit Management PBM organization:
• Implemented process improvements to increase efficiencies in reconciling transactions using Microsoft Dynamics GP Great Plains comparing to SQL database and Vertice software.
• Created departmental work flows and enhanced user documentation.
• PMO department:
• Successfully implemented on-time the pharmacy benefit management's largest high profile project of 2010, a new Workers' Compensation pharmacy network. Tasks included project management, business analysis and directed quality assurance on project. Worked with vendors, developers, QA, stakeholders, management and executives.
• Lead PM/BA for Billing Accounting/Finance related system enhancements. Created scopes and business requirements for projects, enhancements and trouble tickets. Involved in extensive research with business, stakeholders and development. Kept projects tasks on track and responsible for documentation using Word, Visio, PowerPoint, Excel, and SharePoint.
• Developed relationships to create a cross functional team for billing enhancements to involve the Account Management team, Implementation team, Development team, and QA team.

Confidential

Project Manager/Small Business Consultant

• Provided project management and business consulting services to several small businesses including P C insurance agency, entertainers, sport teams, property appraisers, and financial strategists.
• BIPT Homeowner's Software project management business analysis
• EPIX Professional Employer Organization project management business analysis
• Catmando Homeowner's Adjusting firm
• HPA Appraisers Long term care facility appraiser
• Instrumental in software database development for a start-up P C insurance adjusting firm. Designed business requirements, user documentation and user training.
• Set up A/R, A/P, invoicing, and bank reconciliations for small businesses. Created and updated spreadsheets in Excel and Lotus using formulas and pivot tables. Managed office of 2-10 employees along with up to 20 temporary staff.
• Provided marketing services including projects in ACT and Outlook, along with the creation and mailing of marketing pieces, document creation including business plans and training manuals. Internet services include web site writing and Internet research.

Confidential

• Operations Director - Supervisor of PM, BA, QA customer support departments.
• Managed the upgrade of the custom software package from DOS to Windows based system.
• Created business requirements documents/specifications for software to document change from DOS to Windows based system. Worked with external clients, management and the IT department to develop specifications.
• Tested software changes and worked with development to resolve issues.
• Provided on-site and remote training support to clients. Wrote procedure and training manuals.