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Project Manager Resume Profile

WORK EXPERIENCE

Sr. Project Manager Confidential

  • Currently managing all phases of the SDLC cycle associated with the development of an interface between TravelClick Channel Management and Carlson Hotels and another interface with Diamond Hotels. Project encompassed a requirements gathering, gap analysis, planning, development, unit testing, QA testing in test and stage environments, debugging, certification, deployment to production, beta program and go live.
  • Managed the Level 3 function at TravelClick Channel Management. Developed processes for a newly created function, created backlogs for each product line, categorized types of issue, and defined escalation procedure and prioritization. Reduced the backlog of 521 production-related issues on 10/22/13 to 251 live cases on 1/31/2014.
  • Managed a team composed of eight developers, four Level 3 support specialists, and four quality assurance analysts.
  • Managed the relationship with Cybage, an offshore development firm responsible for coding adapters which connected to TravelClick reservation and ARI availability, rate and inventory systems and applications. Offshore team consisted of 10 developers, 3 QA analysts and a project manager. Productivity increased for the resolution of live production adapters and development of new reservation and ARI adapters.

Sr. Project Manager Confidential

  • Managed all phases of the SDLC cycle associated with the development of a new confidential product. Project encompassed an evaluation phase, requirements gathering, planning, development, testing in development environment, management of the quality assurance process, certification, roll to production, marketing initiatives, as well as documentation and training and development for Tech Support Group, Merchants, Internal Sales Group and Dealers. Project included the development of a web portal for financial reporting used by merchants and dealers. In addition, the project scope included the development of an internal portal for monitoring, troubleshooting and support.
  • Managed a team of 12 project team members. Implemented actions to help resolve technical issues establish priorities communicate project issues and recommend escalations when appropriate.
  • Developed and implemented process for the code roll management process containing all steps involved in the Product Management, Software Development, Quality Assurance, Certification, and IT functions, with a clear definition of tasks and roles and responsibilities.
  • Managed the quality assurance process for the testing of multiple functionalities and features specified in the business requirements document and test plan. Compiled, complete reports and managed issues, defects, bugs identified in the quality management process. Developed tabular and graphical reports displaying metrics and performance measurements associated with application issue resolution.
  • Managed the development of a Loyalty program for merchants. Project phases involved application development, testing, quality assurance, completion of marketing materials, development and delivery of training sessions for internal and external sales, and Sales Support Group. Project was completed on time.
  • Managed multiple phases of the application development and other functions associated with the certification for Sterling Payment Technologies to become an American Express OnePoint provider. The project involved development of new code, testing in multiple environment, certification with American Express Gateway, development of marketing materials flyer, brochure, press release, program guide, payment processing application , development and delivery of multiple training sessions for our sales personnel and sales and tech support teams, etc.
  • Developed multiple tools for the Project Management Office PMO including WBS Guidelines and Requirements, Scheduling and Project Controls, PMI-compliant project template, among others.

Confidential

  • Completed analysis of processes, technologies and tools for the water construction data project. Developed a recommendations report containing process and technology-oriented improvements. Recommendations included the development of a web portal for online application with an integration with GIS layer and property appraisal database. Interacted with multiple business experts and users to gather project requirements, needs and expectations. This phase involved meeting with representatives from St. Johns River Water Management District, Southwest Florida Water Management District, North Florida Water Management District and Suwanee River Water Management District.
  • Completed development of project management plans in Enterprise Project Management System EPMS using Project Server and Microsoft Project 2007 at the District.
  • Lead the efforts associated with the assessment of the level of accuracy and completeness of annual and monthly reports prepared and published by the District. Developed report with findings, root-cause analysis, areas for improvement, short-term and long-term initiatives.

Confidential

Managed the development of the Environmental Resources Permitting ERP web portal for Northwest Florida Water Management District. Application involved requirements gathering, design, development, prototyping, quality assurance, deployment and rollout. The web portal consisted of multiple modules including User Registration, Exemption Questionnaire, Individual Permit, Fee Payment, Noticed General, and Permit Status.

Confidential

Managed all phases of a project consisting of the automation of five ExxonMobil terminals in Belgium, Norway and The Netherlands. Project consisted of a definition phase, design, development, testing, quality assurance, hardware production, field engineering, software installation and support, and training and maintenance. Customer's expectations were exceeded as all plants were migrated on schedule and are currently operating with upgraded hardware and terminal automation system.

Confidential

  • Provided overall managerial and technical expertise and support for the design and development of a Project Controls System PCS at the District. Project involved requirement analysis, conceptual design, final design, prototyping, coding, testing, quality assurance, debugging, rollout training and maintenance.
  • Developed a complete suite of project planning, implementation, managing change and closeout procedures and tools. Completed a set of procedures and tools for records/document management for the District. Provided Microsoft Project training and support to District project managers.

Confidential

Developed a complete suite of project planning, implementation, managing change and closeout procedures and tools

Confidential

Developed a complete suite of project planning, implementation, managing change and closeout procedures and tools

Internal work

  • Participated in the development and application of a Project Management Capability Maturity Model CMM to measure current level of maturity at the organization level and recommend improvement options. The Model assessed current practices, degree of utilization of repeatable methods, procedures, training and development needs, project management tools, systems, etc.
  • Participated as a Project Management Instructor in workshops in Atlanta, Chicago, San Antonio, Orlando and Palatka, FL Madrid, Spain and Bonn, Germany. Designed and delivered a variety of project management training sessions. Lead the development of business case for the design and implementation of a Project Management Office PMO as a service offering of the Project Delivery Consulting Team.

Confidential

  • Managed the AT T Broadband formerly MediaOne node certification process to provide broadband video, high-speed data and telephony services to the city of Jacksonville, FL. Implemented project management and database management system to track project progress. Through implementation of continuous process improvement and sound project and information management principles, increased production by 210 , exceeding both client project budget plan and stretch goal figures.
  • Managed a multidisciplinary team composed of 6 engineers, 10 technicians and 6 contractors with approximately 120 field workers performing HFC plant sweep and balance, ingress suppression, distortion testing, setting up status monitoring capabilities, analog and digital video testing, high-speed data testing and telephony RSU testing. Served as the primary point of contact for the client for all certification upgrade efforts in the Jacksonville market. Through involvement of all key players and continuous communication, a very productive and committed team was able to meet all client expectations.
  • Managed the certification project for AT T Broadband formerly MediaOne in Jacksonville, Florida. Completed project ahead of schedule. Applied Primavera Project Planner P3 and database management systems to plan, schedule and control the progress of all phases involved. Managed a team of 35 people from the client organization and contractual workforce.

Confidential

  • Planned, scheduled and controlled all phases involved in the construction of the cable TV, high-speed data and telephony network for the MediaOne Atlanta, GA and Jacksonville, FL markets using Primavera Project Planner P3 and SureTrak. Responsibilities included: identification of all project phases and activities, definition, assignment and management of activity codes, calendars and resources, integration of sub-projects into master schedule, creation of summary schedule, and generation of reports for middle and top management.
  • Applied statistical principles and multiple regression analysis to determine data correlation among multiple variables.

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