PROFILE: IT PROJECT MANAGER / MICROSOFT and VMWARE SYSTEMS ADMIN

• System Engineering Network and Systems Administration Process and System Implementation Vendor Sourcing and Management Budget Management Needs Assessment Cross-Functional Collaboration Risk Assessment and Management Quality Control
• Over 20 years as an IT support person and have dealt with troubleshooting and fulfilling urgent requests as well as project work. Over 12 years doing PC support and 12 years doing server support and engineering to help new projects as well as troubleshoot problems with existing systems and applications.
• Over 15 years in a 24/7 life critical environment supporting 1000 users and over 300 servers.
• Systems monitoring experience with Solarwinds ORION
• Strategic business partner with a broad understanding of technology issues and the ability to anticipate future technical needs and present design solutions to simplify and improve business processes.
• Superior education including a Master in Business Administration, Bachelor of Science in Information Technology, and comprehensive theoretical concentration in IT Project Management through Harvard Extension coursework.
• Strength sourcing and managing large teams of external contractors and vendors in the implementation of IT solutions within budget and timeline and according to specified deliverables.
• Strong background leading the full scope of small ad hoc projects to large-scale business-transforming IT projects that improve IT productivity, reliability and scalability.

TECHNICAL EXPERTISE

• Windows Server 2003, Windows Server 2008, VMware VSphere 5, OpenText RightFax, Dell Servers,
• Working Knowledge of Storage Technology SAN/NAS /DAS, Globalscape EFT, Verint Impact 360
• delivery, and the identification of stakeholders.

TECHNICAL AND PROJECT MANAGEMENT EXPERIENCE

Confidential

Windows System Engineer Project Manager

• Oversaw and managed Server and VMware administration including hardware and software upgrades, OS patches, and maintenance for an environment encompassing 374 Windows Servers, 67 of which are virtualized. Monitored and reported on key information to ensure performance and availability and provide capacity planning and system uptime in a 24/7 environment. Managed and administered the Voice Recording system and Fax system. Delivered system consulting and architectural design solutions to ensure simplicity, reliability, availability and serviceability. Directed numerous simultaneous projects including 5 Windows system upgrades to address technology design requirements on behalf of multiple business units for Windows server projects. Guided business units in engineering design, and directed project planning, resource management, budgeting, and vendor management. Collaborated across all areas of the organization on technical needs to ensure storage servers and other technology requirements were designed to address business unit technology requests. Provide roadmaps for future improvements of all systems based on vision and understanding of business needs. Notable business-transforming projects and past achievements include:
• Led the budgeting, system design and engineering of OpenText RightFax Fax system with failover clustering. Sourced a 3rd party vendor to lead the implementation and administration of the OpenText RightFax System.
• Managed Vmware Vsphere 5 environment which included configuring, installing and performance tuning of Virtual machines as well as installation of ESXi Hosts.
• Managed Active Directory environment with day to day user administration, group policy management as well as read-only domain controller and multi domain trust creation
• Managed DNS Zones and DHCP Scopes
• Worked with Symantec Endpoint Protection server to create customized settings for servers and pc groups
• Handled Monthly Microsoft Security patching for all servers.
• Managed IT projects involving envisioning, budgeting, and design work with pre sales engineers from vendors as well as the implementation and user acceptance testing. Managed projects involving 1-2 human resources and 100k in budgets and have done the assistant project management work in projects in the 250k range.
• In the projects that were personally run, took a business technical need, researched at least 2 different technical solutions, and managed the implementation through contractors, vendors and internal staff resources. Came up with the ongoing support costs over a 3-5 year lifecycle as part of the project as well as a mid-life upgrade price and total system replacement cost at the end of the life cycle where applicable. On certain projects, calculated the Internal Rate of Return IRR using the companys Weighted Average Cost of Capital WACC .
• Project manager for the 300,000 design, implementation and administration of a voice recording system, Verint Impact 360. Sourced and oversaw 4 vendors in the successful project delivery on time and within budget with no loss of recording data.
• Most recent project focus involved the 1 million upgrade to the 2015 Verint Impact 360 Recording System, which encompassed storage, database and telephony integration. This project was much larger in scope as it required integration of Verint data into the legacy systems in a compliant way. The Verint vendor did not design the product for easy integration, requiring the team to design multiple engineering solutions to ensure successful transfer of data.
• Guaranteed the successful implementation of the EMC NS120 storage system by providing the Project Manager with a detailed analysis of technical issues that had to be overcome in order for the implementation to be successful. The primary issue was to resolve incompatibility of conventional backup system with EMC NS120 storage system. Spearheaded the design and engineering of a work-around solution.
• Scheduled and managed vendors for the on-time implementation of the EMC Centera storage system.

Confidential

Senior Network Engineer

• Vectis Corporation produced a clinical information system that electronically recorded, stored, and accessed clinical patient information. In 2000, Vectis was acquired by Telesis Medical Management, Inc.
• Sole IT leader in charge of administering the Windows network infrastructure which encompassed 40-50 servers. Served in a dual role as a systems administrator in charge of desktop, hardware and software support for 100 end users in a rapidly growing business environment.