SUMMARY:

• Over 7+ years of leadership experience with 30+ resources reporting in a matrix organization and a consistent record in managing complex IT projects with exceeding expectations, enhancing productivity and improved customer satisfaction.
• Technology expert with extensive and diversified knowledge in business, client relationships program, project leadership, strategy development, quality assurance and innovation. An extensive and in - depth experience in financial, banking services and software solutions.
• Creative and strategic visionary with the savvy to ensure that project requirements are identified and articulated clearly and brought to market with exceptional quality and presented to the business and end user.
• Successfully delivered projects with optimized resourcing, in time and within budget while meeting prioritized business needs.
• Managed large scale projects leveraging Six Sigma, IT Governance, PMO processes, SDLC methodologies of Waterfall and Agile - SCRUM and identified best practices. Have consistently improved delivery times and service levels while reducing costs and increasing operational efficiencies.
• Also, managed end-to-end IT infrastructure and web/UI portal projects. Responsible for client interaction and requirement gathering, develop project schedule, delivering the product and Customer satisfaction.
• IT Project manager with 12 On-site and 20 Off-Shore resources - in a matrix organization working in Sun Model. The team involves Business Analyst, Developers and Testers from banking domain specific to project
• 7+ years of diversified IT experience in Banking Domain with large and mid-sized projects for clients like Confidential Capital, Confidential Treasury, Confidential Capital Retail Bank, Credit Card System etc
• Proficient with different software development methodologies like - Waterfall/Agile - Scrum.
• Good knowledge of Scrum - Agile methodology. Some operations projects were delivered on scrum based methodology of daily changes and review by stakeholders. Facilitating daily Scrum meetings and monitoring backlog were some of the important factors for successful project deliver.
• Extensive hands on SDLC experience including Requirement Analysis, Preparations of Functional Specification, Design, Coding, Application Implementation, Unit testing, Documentation and Production Support
• Vendor Management - worked as a single POC for 4+ vendors for end to end deliverables for various projects
• Extensive work experience on Global Delivery Model
• Good knowledge of design patterns and architecture
• Excellent analytical, problem solving and interpersonal skills. Ability to learn new concepts fast
• Skilled in building excellent rapport with client and team members
• Excellent oral and written communication skills
• Involved in technical review of peer developers and mentored new inducts in the team for various roles
• Driven large programs and reported to VP level while directing teams carrying out various project management tasks like resource planning and scheduling, Communication with client/stakeholders, Knowledge Management, Customer Focus, Maintaining high team productivity and quality of deliverables, Team Building, Mentoring and Career Growth
• Have strong prior development experience in Unix, Pro C, VC++, PL/SQL technologies/scripting and leading team of 8 to 10 people
• Extensive experience using all PM tools like HPPM, Share Point, MS TFS, CA Clarity, MS Project

CORE COMPETENCIES:

• Program and Project Management (Pursuing PMP)
• Waterfall and Agile - Scrum experience
• Change management
• Strategic Planning
• Budgeting and Forecasting
• Process Improvements & Best Practices
• Risk & Change Management
• On-Shore & Off-Shore Development models
• Leading 12 On-site & 20 Off-Shore resources
• Compliance - PCI, OCC
• SDLC - Requirement Gathering, Design, Implementation, Control and Testing.
• Strong technical background - Oracle, PL/SQL, Unix, Basic Java
• Web development - Web services knowledge.

FUNCTIONAL:

• Credit Card application processing - Consumer and Commercial - PLCC and Dual cards
• Application screening knowledge with credit bureaus like Equifax, Transunion, DNB, Experian.
• Credit card scoring and screening processes.
• Knowledge of various regulatory processes needed for new application screening OFAC, Patriot-act to avoid fraud with help of Risk teams.
• Customer Address correction service 2ACS, NCOA with USPS using IMB.
• Payment processes ACH, check processing, returned payment files from banks like Chase and BOA.
• Surveillance processes on payment channels - mail-in, checks, online, remit, IVR, Workstation.
• Credit card counseling services - CCCS – with various payment plans.
• Recovery, Collections and operation functions for credit cards.
• Web collections, Web services, Ecommerce projects – Epay process, NACHA,etc
• Infrastructure related projects.
• Scrum – led sprint planning meetings and scrum daily meetings.
• Change management – DCAB meetings, servicenow tickets.

TECHNOLOGY STACK:

UNIX Shell Scripting, VC++, Pro*C, C, Java

Linux, UNIX, Solaris, Windows

MS- Access, Oracle 9i, 11g, PL/SQL developer, TOAD

Experian Transact.

HP Quality Center

MS Office – Excel, Word, Power point, Visio, MS Project.

Rule engines, flowcharts, cost-benefit analysis, Gap analysis.

PROFESSIONAL EXPERIENCE:

Confidential, Stamford, CT

IT Project Manager/Change Manager

Responsibilities:

• Create and track project status and providing updates on meetings with senior leadership upto VP level
• Arrange kick off meetings with key project participants
• Schedule and lead regular project meetings with the IT teams and the project business representatives
• Create meeting minutes and follow-up items with the communication to all team participants
• Extensive experience in building design and flowcharts
• Presentations using Microsoft office tools – power point, excel, word
• Working on tools - MS project and Visio
• Experience in ticketing processes like service now and change tickets – IRs
• Presenting Dashboards using meeting minutes, status from IT teams
• Understanding use case diagrams, E-R diagrams, flow charts
• Work with development teams and business representatives to ensure all project deliverables for each phase are delivered (RDD, design doc, testing plans, sign-offs, etc.)
• Validate that deliverables meet Confidential standards and security requirements
• Establish and maintain project plan
• Follow-up with development/business teams to ensure project tracking to plan and if not, escalate to Senior Managers.
• Work on Oracle 11i system, installation of Oracle 11i application.
• Maintain issues log and the follow-up to close open items.
• Facilitate the creation of testing plans and test data.
• Provide regular weekly project status reports.
• Initiate projects into the estimation/scheduling process.
• Understand the customer requirement.
• Coordinate with IT and business teams project planning, initiation, estimation, funding / budgeting, scheduling, requirements, design, construction, testing, implementation and control.
• Arrange and participate on design walkthroughs.
• Coordinate each and every SDLC phase with UAT and IT.
• Work on implementation plan, change management process and PMO processes.
• Coordinate with business and IT teams to get timely signoffs, approvals and reviews for SDLC project execution.

Environment: Microsoft project plan, HP Quality Center, OneNote, MS office tools, Support Central, Oracle 9i, 10i, 11i, Change management tools, helpdesk and service now tools

Confidential, Stamford, CT

Technical Lead, Onsite Coordinator

Responsibilities:

• Maintained, enhanced and supported the existing applications.
• Scoped for the work involved analysis, new development, enhancements, unit testing, integration testing, review and deployment of the applications.
• Provided support to various teams at the time of integration testing.
• Responsible for requirement gathering, analysis, converting functional requirements in technical, client communication and coordination with offshore team.
• Participated in every phase of SDLC life cycle.
• Responsible for understanding the customer requirement.
• Responsible for requirement analysis and preparing the design document.
• Converted functional requirements to technical.
• Experience with feasibility studies.
• Performed unit testing as well as Integration testing in the development environment.
• Resolved any error / failure and doing the root cause analysis for that failure.
• Handled production releases and further monitoring.
• Responsible for following company processes to ensure high quality delivery to demanding customer Confidential .
• Received client appreciation awards in this project.

Environment: Windows 7, Solaris, PL / SQL, UNIX Shell Script, Basic Java

Confidential, Stamford, CT

Technical Lead, Project Coordinator

Responsibilities:

• Responsible for understanding the customer requirement and requirement analysis and preparing the design document.
• Performed unit testing as well as Integration testing in the development environment.
• Resolved any error / failure and doing the root cause analysis for that failure.
• Handled production releases and further monitoring.
• Shared knowledge within the team as KRep.
• Followed company plus processes to ensure high quality delivery to demanding customer Confidential .
• Handled Confidential ’s major upgrade project in which whole application was moved on UNIX platform from Windows NT platform.
• Confidential used a third party tool called Transact which was upgraded to V5 from V3.5 System. In this project, knowledge of C / C++ / VC++ / Pro*C / PL-SQL / Unix shell scripting was used extremely.
• Led many technically challenged SDLC Confidential projects.
• Won Dream Team award.

Environment: Windows NT 4.0 Server, Solaris, UNIX, VC++, PL / SQL, UNIX Shell Script

Confidential

Developer, Group Leader, Defect Prevention Representative

Responsibilities:

• Studied and analyzed the custom built C and C++ adapters for connecting to various backend (like FDR, Equifax, IVR, FICO) using various connecting protocol like MQ, HTTP / HTTPS.
• Analyzed the Technical Specification document of each transaction used in the transaction.
• Developed type-trees for transactions using the IBM Ascential Type Designer.
• Used the type-trees for producing the maps for re-formatting using the IBM Ascential Map Designer.
• Mentored and trained the new team members.
• Responsible for requirement analysis and preparing the design document.
• Performed unit testing as well as integration testing in the development environment.
• Resolved any error / failure and doing the root cause analysis for that failure.
• Worked as DPR.
• Worked as Group Leader for Workstation team.
• Ran activities which are related to production issues as run resource in the team.
• Handled direct client calls.
• Handled all production releases and further monitoring.
• Worked as Group Leader for the workstation team. Guided the team to follow all company processes while executing the requests in the team.
• Conducted defect meetings among the team to discuss the entire defects for the month.
• Performed analysis of the root cause of the defects and gave necessary feedback to team.
• Monitored all the team members to log the defects properly.
• Discussed Pareto and metrics in DP meetings with entire team.

Environment: Solaris, UNIX, Ascential Data Stage TX 7.5(Map and Tree designer)