SUMMARY:

• 8+ years of proven experience within the field of IT Project Management
• Project Manager with successful track record of completing projects on time, within scope and to the customer’s satisfaction
• Delivered projects utilizing SCRUM methodologies
• Proficient with methodologies like Agile, RUP and Waterfall
• Worked in the Agile project methodology, created sprint plans and tracked backlog items
• Experience in deploying and supporting 3rd party applications
• Ability to bridge communication gaps and negotiate healthier working relationships between business units
• Proficient in multi - tasking, project management, leadership, planning and communication
• Managed teams located throughout the US and offshore
• Strong background in requirements gathering, Issue and risk management, change management, and overall management of customer expectations
• Developed and maintained project charters, project scopes, budgets and SOW’s for multiple Enterprise Scale projects
• Expert in GAP Analysis and transformation planning from current AS-IS situations to target TO-BE situations
• Experience in all areas of the project lifecycle including, but not limited to:
• Project Initiation
• Project Planning
• Change Management
• Risk Management
• Issue Management
• Leading QA teams (System and UAT)
• Worked on medium to high budget projects
• Strong ability to communicate with all levels of management
• Strong leadership skills with proven consensus-building ability
• Received customer satisfaction awards
• Possess good knowledge in different industries like Insurance and Retail
• Strong understanding of web based application development, web services interaction, xml generation and content management
• Member of PMI
• PMP certified professional
• Possess very strong working knowledge of Microsoft Project, Microsoft Visio and MS Office

EXPERIENCE:

Confidential, West Des Moines, Iowa

Project Manager

Responsibilities:

• Planned and Executed Project Management activities with a budget of $15 million on time to roll out a policy administration system for underwriters and agents to issue and manage insurance policies.
• Planned and managed Procurement activities including creating SOW, conducting bidder conference, awarding contracts and creating contract agreements.
• Created the Project Charter and the Scope document for the program. Also identified internal and external stakeholders for creating Communication Management plan.
• Developed detailed Project Plans for the Printing the Insurance related documents and Content Management(ECM), handled the document generation through Documaker, XML generation and web services interaction as well for the program.
• Created a Process driven project environment by implementing requirements gathering and development of Standards documentation for all the products of Personal Lines Insurance resulting in decreased development time.
• Executed the project using Agile methodology and created sprint plans and followed all the backlogs.Also conducted daily standups
• Managed day to day relationship with the third party vendor
• Overall responsibility of all deliverable documentation related to all projects within the program.
• Created Business Process flows and Business Use cases for better understanding of the project implementation by the stakeholders.
• Responsible for communicating the Status of the project to Stakeholders and Project Sponsor.
• Effectively worked with business and Systems sponsors, vendors and project team members toward achieving intended results by critical dates.

Confidential, Philadelphia, Pennsylvania

Project Manager/Business Analyst

Responsibilities:

• Acted as the single point of contact with internal customers, contractors, vendors and consultants on project related scheduling and issues.
• Developed clear concise documentation and schedules and for the Commercial Surety Bonds, one of the products of Confidential .
• Participate in weekly progress meetings/remote field inspections and issue mitigation. Communicate and coordinate all client Standards, Policies and Procedures.
• Responsible for the development, configuration and management of the product with the third party vendor One Shield Application.
• Project was executed using Agile and conducted daily standups to track the work progress and follow up with backlogs
• Created Business Requirement and Test Plan documents.
• Assisted in managing the customer relationship with business project sponsor
• Responsible for capital and expense project budget. Assisted the business sponsors in capital and expense planning and complete financial management of project budget as well.
• Support the Innovation process with high level project planning and estimates - Transparency that produces status reports we all trust and can act upon
• Acted as a Core Team representative of the PMO function on projects and implemented strong business-sense, EPMO Process methodologies and change management discipline.
• Developed and managed project schedules, facilitated conflict resolution, identified risk mitigation strategies and clearly communicated them to project stakeholders.

Confidential, Dover, New Hampshire

Project Manager

Responsibilities:

• Project lead for Policy Admin System for Commercial lines Insurance. Responsibilities included planning, resource scheduling, requirements gathering, user acceptance testing schedule, training and communications.
• Responsible for development and management of the Policy Admin System from the scratch and went through the whole SDLC.
• Project lead for testing the Policy Admin System for Commercial lines Insurance.
• Assisted in managing the customer relationship with business project sponsor
• Responsible for capital and expense project budget. Assisted the business sponsors in capital and expense planning and complete financial management of project budget as well.
• Support the Innovation process with high level project planning and estimates - Transparency that produces status reports we all trust and can act upon
• Acted as a Core Team representative of the PMO function on projects and implemented strong business-sense, EPMO Process methodologies and change management discipline.
• Developed and managed project schedules, facilitated conflict resolution, identified risk mitigation strategies and clearly communicated them to project stakeholders.
• Assisted in managing the customer relationship with business project sponsor
• Responsible for capital and expense project budget. Assisted the business sponsors in capital and expense planning and complete financial management of project budget as well.
• Support the Innovation process with high level project planning and estimates - Transparency that produces status reports we all trust and can act upon
• Acted as a Core Team representative of the PMO function on projects and implemented strong business-sense, EPMO Process methodologies and change management discipline.
• Developed and managed project schedules, facilitated conflict resolution, identified risk mitigation strategies and clearly communicated them to project stakeholders.
• Responsible for XML and Web services team (development and testing)
• Responsible for developing the test plan and conducting System Testing and UAT Testing.

Confidential, San Ramon, California

Project Coordinator/Business Analyst

Responsibilities:

• Authored and published business requirements, test plans and on-going support for implementation of Web based application for the customers to manage their account online.
• Develop clear concise documentation and reference guides for end users.
• Facilitate UAT testing, tracking and reporting of defects.
• Troubleshoot and provide single point of contact support for end-users. Reported problems and bugs to development and management teams.
• Proactively worked to prevent and resolve problems/issues/risks.
• Know if, when, to whom, and how to escalate.
• Communicated project goals, roles, deliverables, and milestones to the project team.
• Planned, prepared and effectively facilitated team meetings and presentations to executive management.
• Effectively used Project management methodology and tools.
• Identified and obtained the skill sets and resources needed for success in the project.
• Proved track record of bringing different parties on the project to sign-off on the business requirements without delaying the project deadlines.
• Ensured that the project solutions comply exactly with what was being done manually prior to the implementation.
• Excellent Customer/Client Relationship Management skills.

Confidential, New York, New York

Jr. Project Manager/Business Analyst

Responsibilities:

• Developed detailed Project Plans for the migration of clients from one flat files to a BizTalk and SQL Server integration
• Collaborated with customer/project resources to produce detailed project and risk mitigation plans.
• Tracked the success of off shore Developers to assist in determining the overall value of the resources
• Created proposals for Sr. Management involving the migration of clients
• Managed consultants in the creation of EDI GIS X12 maps utilizing SQL Server as an input and output of client data
• Created Business Requirement and Test Plan documents
• Managed releases of code to the production environment
• Proactively worked to prevent and resolve problems/issues/risks.
• Know if, when, to whom, and how to escalate.
• Communicated project goals, roles, deliverables, and milestones to the project team.
• Planned, prepared and effectively facilitated team meetings and presentations to executive management.
• Effectively used Project management methodology and tools.
• Identified and obtained the skill sets and resources needed for success in the project
• Proved track record of bringing different parties on the project to sign-off on the business requirements without delaying the project deadlines.
• Ensured that the project solutions comply exactly with what was being done manually prior to the implementation.
• Excellent Customer/Client Relationship Management skills