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Project Manager Resume Profile


Passionate problem solver and change agent with a unique blend of experiences managing both IT and business projects, proven track record crafting solutions that best marry human performance and automation. Detail oriented in my approach, but also visionary in championing how any change fits into the bigger picture. Launch days are flawlessly executed and derive real business value. Experience in both technical and financial industries, with demonstrated ability to quickly absorb new domains.

Project Management

  • Used both waterfall and iterative project management methodologies, and have lead effort to transform IT process to a more Agile one, sharing techniques learned working at a premier local Agile corporation.
  • Managed both web and desktop system implementations, from minor tweaks to major revisions as well as setting up new EDI partnerships with external vendors.

Strong internal consultancy skills

Work across business units to assess, negotiate, and finalize system changes, including the implementation of new product lines, such as a debit card offering and a new member portal.

Strong communicator

  • Methods include graphical flow charts, screen mock ups, storyboards, fishbone diagrams and swim lanes , narrative RUP use cases, personas, project glossaries , and numerical financial reports, analysis of system and user performance data .
  • Unique ability to clearly convey project goals and concepts to all levels of the organization, resulting in deeper understanding and clarification of goals and system features.

Innovative designer

  • Redesigned order entry system reduced work efforts by 30 using unique inbox transactional screens.
  • Crafted unique solution to automate 40 of claims prior to any major screen redesign efforts, implementing significant automation 4 months before scheduled launch.


  • Resourceful data analyst and investigator Lead business analyst in Data Warehouse team, communicating business intelligence needs to technical team, and assisting executive users in using BI tools. Have used time studies and analysis of existing transaction records to validate business value of requested features.
  • Meticulous analyst and QA tester Responsibilities included clear documentation and testing of claims calculation engine used to determine claims payment and the full suite of monthly reports provided to external clients and agents.
  • Technical documentation and training Software specifications behavior, storyboards, mockups , business procedures, user help documentation, soft-skills and technical training.
  • Industry experience Finance, healthcare billing and insurance, customer service and collections, automotive, utilities, and non-profits.

Professional Experience


Project Manager

  • Responsible for leading major revision of proprietary claims system, including imaging and OCRing documents, automating 70 of previously manually processed claims, and serve as primary liaison to business in analyzing continuous improvement efforts, evaluating ROI.
  • Manage implementation of new product offerings, from concept to launch date, working with external vendors and clients to ensure launch meets everyone's expectations.
  • Evaluate vendor programs for effectiveness and perform cost/benefit analysis.
  • Work on non-IT business initiatives when needed,
  • Sales presentations,
  • Screening and interviewing candidates,
  • Evaluate vendor programs for effectiveness and perform cost/benefit analysis.
  • Member of project management change team that establishes departmental standards.
  • Analyzed and recommended process and system changes impacting training.
  • Used testing environment to validate new system changes and document system and business procedures.
  • Developed systems and procedural training for customer service, collections, and billing personnel.
  • Managed insurance verification and training departments for Patient Financial Services.
  • Analyzed and identified financial and performance trends effecting 30 million receivable.
  • Negotiated process changes across departments to increase billable accounts.
  • Provided in-house consulting to operational departments to improve revenue collection.


Software Expertise: Microsoft Office, MS Project, Sharepoint, Flash, Visio, Team Foundation Server, Open Project, Adobe Photoshop, Captivate, Lectora Snap, Lectora Empower and as well as several proprietary systems.

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