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Program Manager, Technical Project Manager, Senior Consultant Resume

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Orange County, CA


A highly accomplished PMP Certified Senior Project Manager with 13.6 years of experience in the areas of Customer Delivery, ITSM Consulting, Program and Project Management with IT, Banking, Telecom, Automobile, e - commerce, Manufacturing, Retail and Aviation sectors. A proven leader and decision-maker who has experience of working on complex, multi-site and multi-national Infrastructure, Security and Web Application projects. Adept at breaking down large-scale projects into manageable chunks and an expert at motivating and leveraging teams, resources and relationships. Successfully streamlined business operations that drive growth and increase efficiency. Possess solid leadership, communication and interpersonal skills to establish rapport with all levels of staff and management.


  • Project/Program Management (Agile/Waterfall)
  • IT Infrastructure/Security/Network Management
  • ITSM Consulting
  • E2E Delivery Management
  • Web Application and Infrastructure Deployment
  • Change/Release Management
  • Transition and Transformation (Storage, Mainframes, Servers, Data Center)
  • PMO Operations and Governance
  • Cloud Technology Enablement and Virtualization
  • Pre-sales and Marketing


Tools: BMC Remedy Suite, JIRA, MS Office, MS Project, MS Visio, VASCO 2FA, IPWC, Helios, QMS, Openstack, Zephyr, Cisco ISE, VSS, Subversion, GIT, DMS, ISDK, Clarity, ICLA, VMware, Splunk, Hadoop, IBM SAN, EMC SAN, HP Teamsite, Worldwide Capital Tool (WWCT), SDD802

Operating Systems: Windows, HP-UX, Linux, Solaris

Network Operating System: Cisco IOS, CatOS

Programming Languages: Java, C/C++

Web Technologies: HTML, CSS, XML

Databases: MS SQL Server


Confidential, Orange County, CA

Program Manager, Technical Project Manager, Senior Consultant


  • Collaborated with executive management, principals and PMO Director to plan business and technology initiatives, capital and operating budgets. Strategized and Brainstormed innovative technology solutions, and analyzed business benefits to the organization in embracing new solutions
  • Communicated the objectives and status of SEP to executive management during the life of the project, including project plans, status updates, change orders, significant risks, issues and timelines
  • Led cross functional and consultant team members assigned during the duration of the program to ensure timely completion of project deliverables. Successfully managed the triple constraints of Scope, Cost and Schedule for SEP Work streams
  • Reviewed key metrics for Incident and Problem Management post successful deployment of multiple initiatives for IT Security Management based on ITIL best practices
  • Successfully managed Network Access Control implementation using Cisco Identity Service Engine (ISE) to minimize malicious activities and potential threats, apply tighter controls over wired and wireless devices, automatically push software changes and enhance network access points
  • Successful Vendor Management, Deployment planning, tracking and management of complex 2FA OTP (Two Factor Authentication One Time Password) Identity Management solution covering SOW review, POC, VASCO Authentication Server Setup using virtualization (VMWare) and customized installation, synchronization with AD Migration for Client CBUs in Irvine Data Center; Successfully managed Planning and Organization-wide Deployment of VASCO 2FA solution across all client laptops and desktops via SCCM supporting both wired and wireless logon using OTP
  • Created Functional test cases for OTP and provided training on Jira for HMA and KMA CBUs
  • Reviewed SOW, Vendor evaluation and selection, and managed successful delivery of Security Information and Event Management solution using Splunk for Phase 1. The tool provides real-time aggregation of security/application data and customized dashboard reports (based on defined data sources and regular expressions) and aids in incident investigations/forensics.
  • Integration of Splunk with Hadoop (Splunk Hadoop Connect) and export events to Hadoop for long-term archiving and additional batch analytics; and import big data from Hadoop for secure searching, reporting, analysis and visualizations in Splunk
  • Agile Delivery Management of Mobile Shopping Interactive Marketing Web Application Project to improve customer experience when researching and purchasing Hyundai Vehicles using Mobile/Tablets. The basic objective is to improve shopping journey for customers through effective design (Wireframe/UX Design), development (HP Teamsite for Web Content Management System) and implementation of a fully functional, highly scalable and modern responsive/adaptive website (including Payment Calculator/Loan Servicing) which can potentially translate to better sales and higher revenue for the organization
  • Leverage integrated infrastructure using Rackspace Openstack Private Cloud Hosting solution
  • Customer Relationship Management (CRM), act as SPOC for all client queries and escalations; consolidated weekly status reports to Client Program Director
  • Responsible for successful delivery of AMOS, a mammoth project of Hyundai AutoEver America, which covers the integration of B2B Dealer Management of HMA (Hyundai Motors America), KMA (Kia Motors America) to provide standardized Dealer Order and Return functionalities for all CBUs
  • Successfully managed financial budget of SEP for multiple CBUs, CAPEX and OPEX, burn rate charts; and liaising with Business for funding approval and milestone signoff based on SOW
  • Created Organization Level Communication and Deployment Plan and managed Penetration Testing of multiple web applications based on OWASP Top Ten Vulnerabilities
  • Identified Process Improvement Areas to Secure Stage Gate and Program Governance
  • Responsible for Requirement Analysis and customized setup of SAAS based solution JIRA Defect Tracking System for AMOS and ensure that all P1, P2 & P3 Bugs are reported by Business and Application Users via JIRA and driven to closure
  • Review and approval of Infra Architecture Design Package with Confidential


Advisory Project Manager


  • Delivery Focal for RFS12 portfolio focusing on delivery excellence and improving customer satisfaction
  • Successively managed virtual, cross-functional and high-performing teams across Australia, US and India to deliver solution design and solution maturing phase of multiple IT infrastructure projects.
  • Prepare bids and execute RFP as requested by clients, manage vendors and third party relationships
  • Successful Agile Delivery of multiple projects as part of Phoenix Big Data Storage Transformation Program which involves implementing an EMC based storage solution for the currently running Service Investment Programs and migrating existing applications to the new Infrastructure (includes Cloud Virtualization, P2V, AIX, HP-UX, Linux and Intel Servers) covering entire Production and Disaster Recovery environments in RCC and ECCC Data Center. As part of STP, total amount of storage migrated ~ 1000 Terabytes and covered efficient sprint planning and review; and successful migration of application bundles in product and sprint backlogs. This was a huge epic and a massive achievement via thousands of remediation and migration events, touching Westpac's most critical midrange applications (including Payment modules) and DB Environment significantly reducing TCO by 25% without a single Sev 1 incident
  • Data Center Consolidation and Server moves - reviewed and completed Modernization Design Assessment (MDA) with application owners to determine best course of action for application and servers - power/space, decommission, migrate, V2V, P2V, and web/database migrations resulting in significant cost savings for the organization
  • As part of Client First initiative and Service Excellence Program, development and integration of IBM Tivoli Monitoring Product with Universal Agents to monitor the health, availability and response times of websites, applications, network, databases and operating systems across multiple sectors
  • Successfully managed ANZ GCIS COIN VPN Project which enabled Westpac meet the stringent Payment Industry Compliance Requirements set by APCA. Through the successful planning, design and implementation of the new VPN links between Westpac and ANZ's GCIS by IBM, Westpac has successfully met the APCA Regulatory Body Industry Requirements within the stipulated deadline
  • Created and reviewed CRs, impact assessment for upstream and downstream applications, scheduled CAB meetings and approved/rejected/deferred Change Requests submitted in Remedy and provided monthly dashboard reports
  • Successful implementation of Mainframe Hardware Tech Refresh which involves migrating critical data from DS8300 to DS8800 Mainframes across data centers for better scalability and performance winning accolades from PE and the Client
  • Deployment strategy and Rollout of EMC software including GRAB, Powerpath and Control Center Agents to the current fleet of SAN connected servers as per the agreed scope, budget and schedule
  • As part of Tivoli Server Monitoring Project, successfully managed CRITSIT Project which had the highest priority from IBM and Westpac. Due to degradation in the performance of TSM backups, it was causing capacity issues in TSM. The solution proposed was to build a temp TSM environment in Production to mimic the current production servers to facilitate re-org of existing TSM instances
  • As part of GDF RFS12 Portfolio DPP Focal, identified and monitored key metrics including YTD Utilization, percentage of Red/Amber Projects and developed Get to Green Plans for Red Projects in consultation with the respective PMs as part of RFS12 portfolio (Westpac and BHP Billiton)


ITSM Consultant, Change Manager, E2E Delivery Manager


  • Active engagement in Pre Sales and Proposal Activities; and collaboration with the Sales Team in successfully bidding and winning the contract with Indus Towers
  • Performed As-Is-Assessment and GAP Analysis of the current state of Change Management and Control process
  • Defined and implemented Change Management policies and procedures. Defined tool requirements, covered vendor review and final selection of Change Management Tool; and integration with Asset and Configuration Management
  • Conducted bi-weekly CAB meetings and reviewed the risk, dependencies, CIs, downtime and impact. Ensured requisite approvals are in place in BMC Remedy before final approval. Covered successful audit of Change Management module with zero observations for Indus IT
  • Responsible for coordinating and finalizing the requirements with Business for one of the 21 CN Infra Telecom Projects and successful delivery of TAP Product using Agile methodologies for Confidential based on OFCOM Regulation
  • Managed multiple vendors and tracked the Delivery of the Product starting with Design through Development to Test (CIT and E2E) to Final Delivery, coordinated with PMO and provided consolidated weekly report to Program Director of Confidential
  • Identified Monitoring Requirements for Web Check-In, analysis of key business processes for Brussels Airlines based on ITIL concepts

Confidential, Houston, TX

Software Designer, Software Engineer, Business Analyst, Infra Deployment Lead


  • Prepared the Business Requirements Document for Confidential and coordination with all the key stakeholders for finalizing on the Business Requirements and successful sign off. This project was one of the key global innovation projects of HP. The basic objective was to have a Software Build Management System that enables Events and eDelivery development to follow a well-defined, simple and efficient Automated Process across multiple platforms and technologies and align all Development teams to use the Standardized Build process and provide Reporting across portfolios as well as Auditing at all levels including SOX Compliance
  • Performed feasibility study and negotiation with various external vendors for implementation of a subset of the Business Requirements for Confidential Product. Responsible for preparing Confidentiality Disclosure Agreement (CDA) with the short listed vendors
  • Prepared and Implemented Proof of Concept for Confidential Core Build Engines, Submittal Management System through SharePoint portal, SCM Version Control Systems and Defect Tracking System
  • As Deployment Lead, handled Production Deployment and Server Installation and Configuration - Go Live, Systest and ITG for CSN and HPPS Releases on Web and Application Servers (including VMWare)
  • Windows migration and automation of Build and Release Management Process using ISDKs for better efficacy
  • People Management of all Windows Build PE resources. Responsible for the Weekly Status Reports of the PE resources and strict adherence to deadlines
  • Created, published and tracked Release Calendar for Systest, ITG and Production Environments

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