SUMMARY:

• Highly dedicated, dynamic, adaptable, confidant and organized individual with 10+ years’ experience seeking a challenging Software Project/Program Management position.
• Worked for about 4 years on Agile SCRUM based project methodologies and SCRUM Master experience
• Demonstrated success in leading/managing several critical .Net based projects and deployments using TFS, GitHub technologies, involved in all phases of SDLC and Agile project management
• Perceptive technical professional with a results - driven approach to problem solving and customer engagement - used MS Test technologies and release management tools with an excellent track record of delivering projects on-time and on-budget.

CORE COMPETENCIES:

Project Management: SDLC, Agile SCRUM, Waterfall and Water Scrum methods, QA and Planning C#, Cobol, Pascal, SQL, Hyper-V, GitHub, UNIX scriptsEnd to End Integration/UAT/Beta Test signoffs Product Studio, Bugger 2013, TFS, VSO

Offshore Team Management: Enterprise software products, eCommerce, Dynamics CRM 2011 and CRM 4.0, POS

Database Applications: SQL Server 2008, 2012,2014 SSRS, DTS Packages, SharePoint Management

EXPERIENCE:

Confidential, Bellevue, WA

Project Manager

Responsibilities:

• Task management, Hosting Engine and Market Place Application to be hosted and executed on Azure Platform and will interface with backend Cromwell Execution Engine.
• The implementation was done in phases with the Agile Sprint model i.e. Design, Implementation, testing and releasing the solution using BWA algorithm and/or Genome Analysis Toolkit ( GATK)on Confidential Azure.
• I was involved in managing the offshore team located in India for all project deliverables, daily stand up calls with offshore team, project planning, overview of the design documentation, review the QA and Test planning, provided Risk assessment, project metrics, reviewed project deliverables, reviewed schedule management, scheduled code reviews, weekly status reporting and overall project co-ordination with the client for a successful release and project closure

Confidential, Bellevue, WA

Technical Program Manager

Responsibilities:

• Worked with key stakeholders across OSG and other teams to drive requirements for the PBS system.
• Worked and managed the Confidential (used .Net Framework 4.5, PowerShell, GIT Source Code, Rest APIs, SQL Server 2014) which enabled sharing of Business Intelligence and External Partners where PBS programmatically exchanges data for work items bugs (issues) and deliverables (feature requests) across the partner organization’s engineering database and Confidential ’s engineering database, involved in driving the tasks and engineering releases, maintained product backlog, maintained configuration changes in the system, VM server maintenance, release and build management, conducted daily stand up review with the offshore engineering team, worked on the Internal VSO triage requests and engagement with partners.

Confidential, Bellevue, WA

Program Manager

Responsibilities:

• Worked with the Confidential Research team as the Program Manager/SCRUM Master for the Confidential funded micro: bit project as part of the Make-it-Digital initiative (a coding computing device to be launched all across UK schools for year 7-11 students) in collaboration with Confidential Touch Develop team.
• Overall execution, release management and partnership with the various global partners and product champions (i.e. Samsung, ARM, Code Kingdoms) involved in the project. Communicated project risks, issues, managed timelines, status reporting, and conducted daily stand up calls with project teams, conducted sprint planning and retrospective sessions.
• Used GitHub for all Sprint backlog issues, bugs and features, used GitHub, SharePoint, MS Visio, MS Word and MS PowerPoint.
• The Confidential Touch Develop team is providing the major components into the Microbit solution i.e. micro: bit web app, micro: bit web services, content management systems, micro: bit profiler and simulator, documentation and teaching materials
• The beta release and web site launch is successfully completed and the major public launch and availability of micro: bit is planned to happen by early this year.

Confidential, Bellevue, WA

Program Manager

Responsibilities:

• Worked as the PM for the Retail ISP/Platform Engineering team, primarily focused on the PE solution handoff, tracking multiple projects on the post deployment issues, break fixes, innovation and research projects and work across cross teams of OPS, Security Compliance - used TFS, Bugger, SharePoint, MS Word, MS Excel and MS PowerPoint.
• AX2012 POS Update Deployment: project management on all ERP project related tasks, attend the daily SCRUM stand up sessions to discuss the project status and maintain the weekly status, maintain TFS tasks
• Stopgap POS6 Implementation: - Manage the scope, design changes, BOM Infrastructure change requests, CAB requests, PE signoffs
• Digital Signage - prototyping and implementation of the Platform Engineering Solution and the content management for single screen solution
• Track the resource allocation, co-ordination with Store Engineers, Tech Writers, CISCO vendor team, procurement leads and external vendor teams (Prosys and TJ Hale), stakeholder management, weekly status on the projects, creation of Project Charter, Schedule, BRD and Scope, WBS management
• Communication Management- provide communication of all release and break fix change notifications, provide data for the Leadership team, feedback and process improvement review, manage weekly meetings and daily support triage calls, work with Infrastructure and Security teams on procurement and compliance issues
• Supervise and maintain the project documentation, TFS deliverables and tasks

Confidential, Bellevue, WA

Operations Program Manager

Responsibilities:

• Worked as the Operations PM for the CP operations team primarily focused on the release deployments, release management, tracking post deployment issues, acting as the liaison/POC for all partner communication management and Security Compliance teams and conducted daily stand up meetings, used TFS, Product Studio, VSO, SharePoint, MS Word, MS Excel and MS PowerPoint
• Tracking the build and release readiness, follow ups of the daily SCRUM stand up sessions to discuss the project status and reporting
• Manage and approve change requests, OPS signoffs, release record verification, manage monthly security patching requests, monitoring release progress
• Track the resource allocation, communicate critical OPS release dates, work with engineering teams on the Monthly and Weekly cadence releases based on the Dev-OPS model, approve release records, external integration dev teams/SMEs provide communication of all release and change notifications, provide data for the Leadership team SR reviews, manage Autopilot server allocation and de-allocation requests, attend weekly meetings and daily support triage calls, work with Infrastructure and Security teams on procurement and compliance issues, track the incidents, Out of SLA bugs-ordinate with Offshore Shanghai OPS teams
• Maintain the OPS calendar, security compliance updates, TFS deliverables and tasks, prepare data for deployment bugs and ship room discussions, validate/review the content for OneNote and SharePoint documentation

Confidential, Bellevue, WA

Technical Program Manager

Responsibilities:

• Worked in a vendor Technical PM role with AdCRM group which is the Customer Relationship Management system for MSN Ad Sales which tracks and maintains orders, accounts and contacts - involved primarily with the releases and project tasks for the A&O Solution Management team - their releases provide new features and enhancements for MSN AdSales Users - conducted daily stand up sessions with the Engineering teams
• Supervise the Engineering team work on the development, maintenance and sustainment of key tools and transactions used by Marketing, Sales, Service and Support teams across the Confidential Advertising landscape using CRM 2011 and CRM 2013 technologies, Setting engineering priorities in alignment with Business strategy and customer expectations
• Monitor the daily SCRUM stand up sessions to discuss the project status and support issues.
• Manage and approve change requests i.e. CRM 2013/Orion platform upgrade and other CRM related enhancements, provide communication of all release and change notifications
• Track and estimate engineering effort, review time and resource allocation, participation to communicate critical dates, work with Business and engineering teams to collect task information, release updates and risk analysis with India engineering teams and external integration teams/SMEs, UAT/Beta release requirements and UAT test plan review, participated in UAT/Beta test sessions and UAT signoffs, analysis of data integration with upstream and downstream users
• Excellent oral/written communication and organizational skills, provide weekly Report on AdCRM project status to the Business Stakeholders, attend weekly meetings and daily support triage calls, work with Infrastructure and Support groups on a daily basis, coordinate with AIMS (Advertising Incident Management Solution) support teams from Ad Support to Ad Ops
• Helped with supporting data of AdCRM deployment issues and ship room discussions, validate/review the content for the Confidential Advertising pages

Confidential, Redmond, WA

Program Manager

Responsibilities:

• Worked in a PM/ SRUM Master role primarily on onboarding and project tasks for the major strategic partners such as MS Office, Bing Ads, MS Store (Retail), Windows Phone to the Commerce Platform team as part of the Partner Engagement team.
• Project Execution - Facilitated onboarding from the start for key Office 365 and Azure partners and played key role in resolving technical issues related to onboarding/integration, Billing Pay-IN and Pay-out, Market Expansion, Merchant ID (MID), Office 365 Subscription related issue tracking, market enablement, PCS and TCS onboarding, physical and digital purchase transactions
• Involved with the daily SCRUM stand up sessions to discuss the project status and partner issues.
• Followed up on all partner related issues and provided resolution, provided communication of all release and change notifications for the Azure based services
• Built and maintained SharePoint pages to communicate critical dates, work with partners and engineering team to collect task information, release updates and oversee tasks to ensure project releases stay on schedule, best practices of ACL lists, Whitelisting, Security roles, Consistent CRM Authentication and Authorization processes in place
• Excellent oral/written communication and organizational skills, provided release and downtime notifications to strategic partners i.e. Office, Bing and MS Store, attended weekly meetings and communicated meeting notes
• Helped with supporting data and infra requests for Office 365, Azure and other partner issues, involved in the ship room discussions, track project deployment status, risks with Shanghai engineering teams

Confidential, Bellevue, WA

Senior Systems Engineer

Responsibilities:

• Lead system integration test sessions with cross organizational teams and escalated issues to resolution.
• Prepared test strategies and received sign off from all the involved teams.
• Tracked project status and prepared reports for cross functional project teams
• Met the deadlines for all project deliverables with attention to detail and quality
• Maintained project schedules and test timelines for the release implementation.
• Suggested key process improvements and business justification on the change management
• Functional validation using web service calls of SOAP based implementation and WSDL, backend data validation using SQL queries
• Project Approval - Signed-off on test releases, conducted triages and deployment related Go-No-Go meetings.
• Submitted weekly and daily status to all product stake holders.
• Project Review and Closure - Conducted steering meetings, approval meetings, created and updated the post mortem surveys.

Confidential, Redmond, WA

Functional Analyst, Program Manager, QA Manager, QA Engineer

Responsibilities:

• Wrote and analyzed functional specification documents for the VLIT team
• Created system requirements for UI based systems with use case modeling and scenario focused engineering
• Worked on complex data analysis, (DDL, DML and DCL) querying using SQL backend, UI and Backend data validation of legacy and custom data
• Modified and maintained the requirements for the scoped in features based on any further changes
• Provided time and resource estimates on the assigned feature implementation
• Collaborated with the Business Stakeholders with respect to the requirement analysis and approval