SUMMARY:

Well - rounded, driven and service-focused professional with global expertise in delivering (>$5M) large scale initiatives and process engineering as well as partnering with CIO in making project commitments and executing on them. Proven experience in IT Service Management, outsourcing and account management in IT consulting business within Financial, Banking, Wireless, Utility, and Travel Companies. Successfully built and led project teams to ensure timely project execution.

KEY COMPETENCIES:

Program/Project Management |Data Center Migration | Technology Design, Implementation and Migration System Management | High Availability |Disaster Recovery Storage |Security | Voice-Data Networking

CORE COMPETENCIES:

Project / Program Management: PMM, SDLC, Agile and SCRUM Process Design, Engineering, Intake Management, IT Service Management, ITIL, Asset Management, CMDB, Business Continuity, Data Management, Disaster Recovery, Data Center Build out & Migration, Off-Shoring and Emerging Markets Experience, Technology Strategy, Roadmaps and Operation Management

Technologies: Windows 2008/2012, Oracle RAC, Exadata, MS SQL, IIS, Exchange, Lotus Notes, NetApp & EMC Storage, VMware, Confidential, F5 Load Balancers, SSL VPN, Site Recovery Manager, Snap Shot Technology, Cisco Routing Switching & Firewall, VOIP, Verint Call Recorders, BMC Service Desk Express, Remedy, JIRA Agile board, SCCD, Service Now, WIKI, SharePoint, Visio, Sim Murex, Bloomberg, Portfolio Analytic System, Swift, Web Methods, WMQ, MS Project, PlanView, Tidal

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Successfully transitioned IT Operation as per IT 2.0 Operating Model which involved the launch of a new organization, transition level 1, 2 services to the service provider; established the new Service level agreements and defined the overall governance model to manage the Internal and external service providers.
• This Project increased scalability and predictability to IT Operation.
• Managed a multi-year project to build a new rack-based Oracle farm including business case approval, executing the pilot project, building the platform, and migrating over 70 Business critical applications; improved the overnight batch processing efficiency by 50%.
• Implemented new Load Balancer environment based on F5 GTMs/ LTMs that spans multiple data centers to provide high availability and reliability for business-critical applications. The Project involved building the new Load Balancer environment that aligns with active - active data center strategy and migrating over 50 applications with minimal disruption to business.
• Deployed the Advance Malware Protection System at global offices, protecting Confidential environment from malicious attacks and protecting from targeted advanced persistent threat.

ITIL Service Manager

Confidential

Responsibilities:

• Built and operationalized ITSM framework for Incident, Problem, and Change Management leading a team of 6 people.
• Introduced IT Service Management Framework to Confidential, created Vision, ITSM Principles and Roadmap to bring about organizational change and instilling the culture of One IT team, One Process, and One Tool.
• Successfully brought about a change in the IT Organization culture from Technology focused to Service-focused by bringing up the Incident Service Levels to 85 % and reducing the emergency/expedited changes to less than 20 %.
• Established ITSM Forums like Service Management Steering team for ITSM Program Sponsor and Governance, Change Advisory Board, and Problem Review Board that brought visibility to the IT Operations and identified areas of improvements.
• Built IT Service Management team that was responsible for developing, institutionalizing, monitoring and improving Confidential ITSM Processes based on the ITIL framework; led the team responsible for training and development of IT staff as relates to the Processes, Procedures, and Tool providing coaching as required.
• Designed Business focus metrics, measurement and reporting which led to numerous improvement projects to bring Business value, operational efficiency and optimization. Managed the development of BMC Service Desk Express following SDLC.

Technical Project Manager

Confidential

Responsibilities:

• Refreshed the Network infrastructure by implementing the Data Center class Nexus 7000, 5000, 2000 switches including the upgrade of the WAN links to High-Speed Metro. The Project was multiyear, leading multiple internal and external teams.
• The business benefited from the improved user experience and increased organization capability to launch Alpha trading.
• Led many multi-years, multi-million-dollar Technology infrastructure projects - Data Center Migration, SAN Implementation, ESX cluster Virtualization, SSL VPN, Enterprise Vault, High Availability and Proxy installation.
• These Projects involved building the business case, presenting and securing approval from the Executive team, leading the RFP, planning, project execution and institutionalize the operations and support.
• These projects were integral to support Confidential growth.
• Application development team, vendor team and Business Continuity team.
• Successful DR test brought confidence within the Investment and Operation group, as well as increased organization creditability within the stakeholders.

Confidential, Mountain View, CA

Systems Manager

Responsibilities:

• Executed the most complex and successful disaster recovery tests; led the team to design and implement the cluster services and double take replications to recover over 200 business critical applications for State Street, Toronto. Worked with development, end user, and business continuity team to implement DR plan to have minimum activities executed in the event of DR. This was the most successful DR test in the history of State Street; awarded for efforts by the top management team.
• Standardized network management through migration of the Confidential circuit to MPLS which involved working with the business users, network, and development team to make the seamless migration. Encryption over the circuit was configured for secure transmission.
• Played a role of Environment Manager leading a team of 15 engineers (off-shore and onsite) and single point of contact for the setting up a testing environment for Assembly, System, and integrated testing for Cingular Wireless, Seattle WA. Managed the new releases and kits install through Change Management for the test, pre-production environment.

Team Lead

Confidential

Responsibilities:

• Responsible for managing IT Infrastructure for offshore development center
• Built an infrastructure for offshore development center which included firewall, Cisco Routers, Firewall, Layer 3 switches, Windows Domain, and Printers.