SUMMARY

• Over 9 years of experience with 6 years in direct responsibility for managing complex Datacenter Infrastructure Projects and Operations.
• Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue - producing activities.
• Extensive experience managing all phases and activities associated with technical infrastructure solution projects and implementing project management best practices according to PMBOK in complex environments.
• Implementation of Solarwinds NPM and server and application monitoring tool for hardware, infrastructure and network monitoring.
• Introduction of Racktables, an asset management tool in client datacenter to maintain hardware inventory.
• Project planning, execution and risk analysis for installation and configuration of Cisco ASA.
• Active management in customer biannual DR by creating overall plan, backup strategy, risk management, emergency response, preparing alternate recovery facility/hot site, media strategies and assessing financial requirements.
• Active participation in migration of customer’s second datacenter from Dallas, TX to Lenexa, KS.
• Currently working on migrating storage from existing EMC systems to new VNX storage.

TECHNICAL SKILLS:

Hands: on experience in implementing and managing Windows 2003/08/12 servers, DHCP, DNS, AD, group policy.

Cisco: IOS, RIP, NAT/PAT, CDP, VLAN, VTP, STP/RSTP, VLSM, OSPF, EIGRP, VPN, access controls.

Symantec: Netbackup, volume setup, disk pools, storage devices, storage capacity planning, data migration.

VMware: vCenter, storage solutions, VFMS data stores, configuring multi- pathing policy.

IBM: iSeries AS400

Monitoring tools: HPOV, BAC, Solarwinds tools, MS SCOM.

PROFESSIONAL EXPERIENCE

Infrastructure Project Management

Confidential

Responsibilities:

• Develop, manage and coordinate project plans, activity and milestone scheduling and resource alignment and leveling for multiple IT/ application launch projects as part of the Datacenter IT infrastructure.
• Coordination of project processes in an organized way with the project team so the objectives as per scope can be met.
• Create project plans for installation or upgrading servers and network devices, virtualization, optimizing datacenter infrastructure, migration and small scale projects like adding network security and updating firewall rules and access lists.
• Develop vendor SOW, create contractual documentations and get approvals before it is distributed to the contracted party.
• Experience in planning and executing infrastructure projects through all phases, controlling scope throughout the life cycle, gathering WPI to identify variance, documenting status of proposed changes and implementation of approved changes and updating project documents until closing.
• Continually track work performance, actual vs planned results, reviewing progress reports, updating project team and stakeholders.
• Identify and drive high quality project deliverables, dependencies and critical paths defined from project scope.
• Experienced in structuring WBS to define work packages and reporting status during milestones.
• Using MS Project to track schedules, activity durations and resources.
• Controlling schedule by practically adjusting leads and lags, fast-tracking, crashing and resource levelling.
• Distributing information as per communication management plan by using correct methods, models, media choices and reporting systems.
• Work with experts in making a risk management plan, work with team in identifying risks and mitigation plans, keeping track of contingency reserves and identify residual/ secondary risks, if any.
• Developed probability and impact matrices to prioritize risks.
• Worked on conducting Cost of Quality by calculating prevention costs, appraisal costs and failure costs.
• Experience with CA technologies Clarity PPM to deploy business solutions, work flows, reports, project plans, key task tracking and milestones.
• Conducting configuration management as per Project Management and ITIL methodologies to control versions, verify when changes were made, select and record all items related to project and maintain for accuracy.
• Excellent skill level in MS Project, Visio and MS Office Suite.
• Create technical documentation and metrics related to functionality and performance for both executives and clients.
• Guiding team members with their Internal Development plans and appraising them as per the performance of an individual.
• Acquire, develop and manage staff of employees and contractors both offshore and onsite.
• Being the face of the organization in interacting with third party vendors and all procurement related decisions.
• Capability of working with cross functional business users, understanding requirements and working with proven methodologies in implementing solutions.
• Practitioner business analysis, business relationship management and excellent presentation skills.

Confidential

Datacenter Lead

Responsibilities:

• Lead/execute/monitor/manage day-to-day IT Infrastructure datacenter deployment and environment provisioning activities with multiple application teams.
• Manage the installation of new networks, servers, voice infrastructure and virtualization in the datacenter limited to installing, configuring and maintaining, group policy, remote services, redundancy and all setup for monitoring tools.
• Monitor and escalate events/ failures reported from HPOV.
• Manage and co-ordinate the availability of remote site infrastructure, working with third party vendors to test, validate, troubleshoot any event.
• Oracle ERP Batch Monitoring and Batch Scheduling Services as a Sys Admin.
• Respond to critical failed jobs on Oracle production server on the concurrent manager, jobs that do not start on time, and long running jobs based on document recovery procedures.
• Managing and coordinating backups (incremental, archival, full) of the servers with third party hosting solutions and any hardware issue which needs remote hands support.
• Primary driver of unplanned outage reporting: track outage data, produce outage root cause analysis and follow-up & action reports (major problem reviews). Reporting includes outages by severity and by business impact.
• Coordinate with remote technical team for managing datacenter hosted storage issues with EMC and IBM and participate in project turn ups for datacenter activities.
• Maintain internal procedures, develop internal process improvements, and provide formal shift handovers.
• Produce monthly management reports and graphs.

Confidential

Operations Lead

Responsibilities:

• Providing desktop support to VF Corporation located in Greensboro, NC and over 15 other locations in the United States.
• Connecting remotely to the Citrix Metaframe Servers to the VF network.
• Working on open problems and providing support to all desktop applications by connecting on the TSD- IBM client.
• VPN connectivity using CISCO clients.
• Implementation experience on applications like Mainframe, AS400, SAP.
• Troubleshooting LAN/ WAN links.
• Production Servers, sales and distribution and other sessions on SAP for VF.
• Working on network turnover reports and examining locations, which are impacted.
• Exposure to development and maintenance of intranet applications like Peoplesoft, ERS.
• Experience other internal applications like WebPDM, BRIO, Mojo.
• Administering Lotus Notes and configuring different databases, mail file servers and directories.

Confidential

Operations Support

Responsibilities:

• Maintain the connectivity within LAN networks
• Provide training to agents for home networking and configuration of non commercial routers.
• Monitoring and reporting of network availability and performance, configuration management and fault management.
• Support networking interfaces or Protocols
• Operate network management monitoring tools.
• Support on different routers like Netgear, Speedtouch, BT, Linksys, Belkin.
• Work on MPLS Routing and with WAN locations on connectivity issues.
• Administer and Monitor Network Hardware.