QUALIFICATIONS:

An accomplished systems manager with over 20 years of professional experience, who plans, organizes, implements and manages small to large-scale IT development and telecom projects. Field of special interest and competence are the application of system problem analysis, strategic planning, project management, process and quality improvement using Agile management methodology, Total Quality Management TQM , Six Sigma, and applying the Project Management Institute's Project Management Body of Knowledge PMBOK .

WORK EXPERIENCE:

Confidential

• Manage calendars, phone calls, in-box, contact rosters, Distribution List IPPS-A PMO /FMD Leadership and alert cards.
• Schedule meetings and teleconference lines.
• Schedule videoconferences on DoD DCO system
• Manage, scheduled, coordinated, and rescheduled meetings for Command Group CG and Division Leads.
• Update new Standard Operating Procedures SOPs and maintained SOP folders.
• Work constantly with Help Desk for IPPS-A PMO global e-mail groups, phone setup, and all other database related contact lists.
• Maintain Engineering Change Request ECR Tracking and assigned Control Numbers to ECRs.
• Maintain Document Tracking Metrics and assigned Tracking Numbers.
• Maintain Program Management Routing slip and followed protocol.
• Coordinate Enterprise Email Calendar Issues with Desktop Support Team.
• Coordinate All Hands Meeting and Prepared posters.
• Perform administrative support duties for BMD Chief.
• Sync - Ft. Belvoir PEOEIS List IPPS-A All and Pentagon HQDA List IPPS-A All Email Distribution List - Enterprise Email.
• Answer and screen calls for Functional Management Division Project Management Office.

Confidential

• Visualize future direction that inspires commitment, clarifies strategy, creates alignment drives growth of the business, its people the industry.

• Maryn Consulting, Inc. Washington, DC. Help Desk Support. October 2011 Present. Assist clients with hardware and software issues.

• The Virginia Barber School Project. Richmond, VA. Serving as project manager to get school nationally accredited. November 2010 October 2011.

Confidential

• Project manager for data quality and process management for the Virginia and West Virginia market. Led matrix organization using Agile methodology to ensure compliance with AT T's data quality initiatives across multiple database systems. AT T systems include Compass Site System CSS , BMC Remedy Action Request Ticketing System 7.1 CTS , Granite Xng 6.5, Siterra, Business Objects Enterprise XI Release 2 and Cost Accounting and Schedule Project Reporting CASPR . Successfully completed and passed AT T's Six Sigma Yellow Belt Program and examination.

• Managed the GSM 2G EDGE Enhanced Data rates for GSM Evolution technology rollout project with field operations to ensure all sites were EDGE compliant. Tracked and maintained site schedules through completion of sites.

• Trained and managed turnkey turf vendors in data entry for annual New Site Build NSB project. Managed the data collection for the New Site Build NSB process, and approved all sites to CTS ticketing system. Tracked schedules with Implementation, Construction and Network Operation groups and ensured data integrity for sites prior to sites being turned up for traffic on the network. Communicated, addressed and resolved issues on daily morning market call.

• Successfully managed the Virginia / West Virginia and New England markets NH, CT, MA, ME, RI rollout of AT T's New Site Build, UMTS, 2G Harvesting and Savvion implementation procedures training. Used strong communication skills to facilitate, establish, and maintain effective and productive working relationships with management and staff. Participated on daily morning calls and communicated status of network data issues.

• Acted as a liaison between business units, including Information Technology IT , Project Management Office PMO , Radio Access Network RAN , Global Network Field Operations GNO , Construction Engineering C E , Network Planning Engineering NP E , Quality Assurance, and other stakeholders by opening and maintaining lines of communication to monitor and improve satisfaction. Adopted and applied project management and quality initiatives nationally within AT T. Used strong communication skills to facilitate, establish, and maintain effective and productive working relationships with management and staff.

• Tested new wireless devices, logged bugs and performed software updates prior to AT T releasing them for sale to the general public.

• Integrated former Triton PCS Virginia Network data systems into the Cingular Network at the time of market acquisition. Provided leadership that was instrumental in working with multiple Cingular groups to integrate Triton network MSC/BSC elements and the data associated with those network elements.

Confidential

• Switch Performance Project Manager - Provided 24x 7 on-call support for switch performance, measurement programs, and disaster recovery of cellular network. Generated, monitored and resolved trouble tickets using BMC Remedy. Diagnosed and repaired all related systems hardware, software and network elements. Initiated, monitored, and analyzed, BSC/MSC key performance metrics. Identified trends, tracked variances, identified challenges and researched technology opportunities. Identified opportunities to improve efficiency of report production and information delivery while employing sound business judgment and weighing costs and benefits to the business. Knowledge of DHCP, TCP/IP, WINS, and DNS corporate backbone technology.

• Ensured that technical reviews were performed before Method Of Procedures MOP were submitted. Submitted Method Of Procedures for all data network elements. Supported the Network Operations Center NOC team to verify alarming with NetCool and the OSS.

• Essent Database Administrator Served as the Essent project manager and database administrator. Essent is a MSSQL COTS database. I provided instrumental input and expertise in the development of customized reports. Coordinated the installation, integration, acceptance testing, deployment, training, operational integrity, maintenance, troubleshooting, resolution and management of this database.

• Granite Systems Administrator Ensured the Granite Oracle Database was functional and fully operational for entire company nationwide. Performed maintenance and updates as needed. Coordinated and Scheduled backups with Oracle and Unix administrators. Performed as the backup administrator for the NetCool and OSS Systems.

• Used Microsoft Windows Advanced Server 2000, Microsoft SQL Server 2000, Oracle 9i, Granite Xng 6.0, Remedy Action Request System v.6.0, BEA Weblogic 8, OSS, NetCool and Unix Solaris 9 .

Confidential

Obtained Microsoft Certified Trainer Certification MCT '02 and instructed clients on various Microsoft Technical, Web and Network courses. Courses included installing, configuring and administering a Microsoft Windows 2000 server, Windows 2000 Professional, Directory Services Active Directory . SQL Server 7.0, Network TCP/IP , COMPTIA A , Network and the OSI model.

Confidential

• Developed a web-based database application for the United States Army Judge Advocate General Corp, Application Development Group. Designed and implemented the security model for the web application. Used SQL Server 7.0, Cold Fusion 4.5.2, Java Script, XML, IIS 4.0 5.0, Actuate 5.0, and HTML 4.0. Researched cutting edge technologies, accepted practices, and government requirements for protecting the privacy of the information collected and used by the application, and against hostile Internet based attacks.

• Managed a software development project for the United States Army Information Systems Software Development Center. Used Microsoft Office 97 Access, Excel, Outlook, PowerPoint and Word to track and improve project metrics.

• Implemented a software metrics program for the Standard Installation Division Personnel System SIDPERS-3 section. John Taylor, Director of the Center, implemented the software metrics program throughout the entire center. Microsoft Office 97 Master Instructor and Office User Specialist Expert.

• Installed Virginia Union University School of Theology's Local Area Network LAN . Microsoft Server 2000, Exchange Server 5.5. Trained the faculty in the use of Microsoft Office 97 suite Access, Excel, Outlook, PowerPoint and Word .

Confidential

Taught Microsoft Office 97 Access, Excel, Project, PowerPoint, Outlook, Word and Windows 95 computer software classes to clients.

• Confidential

Developed, administered, and supervised the Department's Workload Assessment System. The program encompassed 10,000 employees, 750 work groups at 300 locations throughout the state. Ran production reports using AS400 Mainframe.

Software

Microsoft Office 2010 Access,Excel,OneNote,Outlook,Powerpoint,Publisher, Word , Microsoft Project, Active Directory, SharePoint 2003, InfoPath 2007, Visio, NetMeeting, BMC Remedy Action Request Ticketing System 7.1 CTS , Granite Xng 6.5, Siterra, Business Objects Enterprise XI Release 2, Essent InSight, Compass Site System CSSng , MTi, Microsoft SQL Server 7.0, 2000, 2005, 2008 , Oracle 9i, BEA Weblogic 8, Cost Accounting and Schedule Project Reporting CASPR . OSS, NetCool, UNIX Solaris 9 , Atoll, Cadence, Vision/NDR, CCM IWOS , Savvion, Prospect, Visual Studio 6.0,Visual Basic 6.0, Visual Fox Pro 6.0, Cold Fusion 4.5.2, Java Script, XML, IIS 4.0 5.0, Actuate 5.0, Citrix GoToMeeting, Cisco VPN, HTML 4.0., Crystal Reports, Adobe Acrobat, and ImToolSuite.