EXECUTIVE SUMMARY:

• Highly motivated and results - driven leader with over 20 years of IT experience in healthcare, insurance, medical devices, manufacturing, engineering and retail industries.
• Proven track record in delivering enterprise-wide transformational solutions, collaborating with all stakeholders to identify innovative solutions, creating and managing high-performance global groups, streamlining critical business processes, developing relationships to promote trust and increase effectiveness, and communicating effectively with stakeholders
• Established vision, mission, strategies and roadmaps for establishing enterprise departments and programs
• Directed large mission-critical enterprise initiatives in Confidential 100 companies
• Established disaster recovery capabilities for 200+ business-critical applications.
• Created development, operational, inventory and compliance processes to meet stakeholder requirements
• Proposed and managed departmental annual budgets for initiatives and staffing; established key performance metrics and SLAs, communication plans and training objectives; actively managed tool and staffing vendors
• Established enterprise-level Governance frameworks. Developed a 3-year Data Governance roadmap
• Directed hardware (servers, databases, tools) and software upgrades of packaged and in-house applications
• Led a merger of an enterprise Data Services group from another organization, in-sourced technical assets, changed maintenance terms and recruited full-time staff that saved UnitedHealth $2M per year.
• Led an integration of 25 Clinical Group data architects, and effectively managed the team
• Created a Managed Services catalog, services portfolio, related metrics and SLAs
• Guided the creation of an Operations Portal for efficiently managing technical assets and staff
• Created and implemented enterprise database security policies to meet SOX, HIPAA, SAS70 regulations
• Selected tool and implemented automated testing software that reduced defects by 30%
• Evaluated, negotiated and implemented Data Quality, Data Profiling, Product Data Management tools
• Led, architected and developed client-server and web-based software applications on UNIX and Windows
• Communicated with all stakeholders, including C-suite leaders

EXPERTISE:

Competencies: Strategic Planning, Digital-Analytics, Data Management, Enterprise Architecture, Infrastructure Engineering, Application Development, IT Operations, Process Improvement, Program Management, Service Management, Vendor Management

Methodologies Frameworks: Waterfall & Agile software development lifecycles TOGAF 9.0, PMBOK, DMBOK, Six Sigma, ITIL

PROFESSIONAL EXPERIENCE:

Program Management Principal

Confidential, Cary, North Carolina

Responsibilities:

• Led a Customer Solutions digital initiative to improve call center operations.
• This program includes implementing a Speech Analytics tool, and establishing data governance process.
• The data governance project was managed using Agile project management methodology
• Led a strategic digital program to process medical claim data using Informatica products (data transfer, data quality, data extract/transform/load) to store in a custom data warehouse, to detect and reduce fraud, and to create QlikView reporting dashboards for claims and sales analyses.
• The projects in this program were managed using Agile project management methodology

Data Analytics Program Management Consultant

Confidential, Raleigh, North Carolina

Responsibilities:

• Led global, end-to-end strategic data analytics initiatives
• Led a data analytics program to improve claims processing, to prevent fraud, and to improve global sales. The projects in this program are managed using Agile project management methodology

Management Consultant

Confidential, Bloomington, MN

Responsibilities:

• Managed all aspects of a custom eCommerce product catalog digital project for DigitalRiver using Agile methodology and Java technologies in a Cloud environment (Amazon Web Services)
• Led a 12-member team of architects, business analysts and technical developers
• Managed an HR reporting project using PowerBI and Sharepoint

Program Director of IT Architecture

Confidential, Plymouth, MN

Responsibilities:

• Established strategy, architecture, infrastructure, integrations and operational processes
• Directed the creation of the architectural Governance Framework and related business processes
• Collaborated with integration partners for seamless sharing of enterprise data with other systems
• Efficiently managed the operations of the team including finances/budgeting for key programs, access management, SLAs, staffing, metrics, communications, training and vendor management
• Effectively recruited and managed onshore and offshore staff of architects and project managers
• Directed architecture repository’s upgrade of hardware and software to meet stakeholder requirements. The software releases for this tool were managed using Agile project management methodology
• Created an audit process to assess the quality of data of the enterprise architectural artifacts
• Evaluated Extract-Transform-Load (ETL) and Reporting tools and led ‘Proof of Concept’ assessments

Program Director

Confidential, Plymouth, MN

Responsibilities:

• Established Enterprise Data Governance Framework, and created a 3-year Data Governance roadmap
• Created a $5million business case, obtained Capital Committee approval and managed ROI metrics for Data Quality/Profiling, Metadata Management, Data Governance and Master Data Management programs
• Assessed enterprise maturity in Data Governance, Metadata, Master Data Mgmt., BI, and Data Quality
• Formulated licensing requirements, and negotiated pricing with Metadata and Data Profiling/Quality vendors
• Integrated 25 Clinical Group data architects into EIM by assessing their skill sets, abilities and interests
• Led EIM operations - budgeting/staffing, processes, services, SLAs, metrics, communications and training

Program Director, Enterprise Infrastructure Shared Services

Confidential, Plymouth, MN

Responsibilities:

• Established disaster recovery capabilities for 200+ business-critical applications.
• Directed the 3-year $55 million initiative with Board-level visibility, consisting of 50+ team members
• Created strategic sourcing contracts with vendors to meet the aggressive staffing needs of the program
• Improved technical maturity by incorporating the disaster recovery capabilities into operational processes

Senior Manager

Confidential, Plymouth, MN

Responsibilities:

• Led strategy formulation for the group to establish vision, strategies, roadmap and operations
• Established inventory, work management and compliance processes to meet stakeholder demands
• Developed the Database Managed Services and the related Services Catalog
• Directed integration of Database group staff and infrastructure of an acquired business. In-sourcing infrastructure reduced $1.5 million/year maintenance, and eliminated $500K/year in consulting costs
• Managed the creation of the departmental Operations Portal using ColdFusion and SQL Server
• Recruited and built high performance Oracle DBA and project delivery teams

Senior Project Manager

Confidential, St. Paul, MN

Responsibilities:

• Managed a team of database administrators to design and implement security policies on all Confidential databases and source code systems to meet federal compliance regulations (SOX, HIPAA, SAS70)

Project Manager

Confidential, St Paul, MN

Responsibilities:

• Directed and managed project portfolio of a product lifecycle management (PLM) system (Windchill)
• Conceived and implemented a unit testing solution which reduced application development time by 25%
• Led a cross-functional team to re-design global training processes to ensure 100% training compliance
• Negotiated pricing and schedules with vendor for delivery of training, patches, and technical resolutions
• Devised a customized regression test strategy of the Windchill application to reduce testing time by 50%
• Led the development effort of the Windchill system using Java, JSP, XML and HTML