TECHNICAL SKILLS

• Windows Office, Word, Excel and Power Point, Pivot Tables, JD Edwards Operating System, SAP Operating System, D&B and Commercial Credit Reviews, and AS400, Weekly and Monthly Reporting, Training Team, Special Projects

PROFESSIONAL EXPERIENCE

Confidential

Credit Manager / Accounts Receivable Manager

Responsibilities:

• Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
• Interact with customers to obtain additional credit information to support credit lines Reconcile transactions and balances to maintain accurate accounts.
• Initiate credits and adjustments to customer accounts within company policy limits.
• Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents, maintain bad debt and bad debt recovery records.
• Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures. Negotiate payment programs with delinquent customers.
• Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors. Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent accounts as approved.
• Maintain up - to-date billing, system generate and send out invoices follow up on, collect and allocate payments, carry out billing, collection and reporting activities according to specific deadlines perform account reconciliations.
• Monitor customer account details for non-payments, delayed payments and other irregularities research and resolve payment discrepancies.
• Generate age analysis review AR aging to ensure compliance maintain accounts receivable customer files and records follow established procedures for processing receipts, cash etc process credit card payments prepare bank deposits investigate and resolve customer queries process adjustments organize a recovery system and initiate collection efforts communicate with customers via phone, email, mail or personally assist with month-end closing collect data and prepare monthly metrics

Deduction Analyst

Confidential, CT

Responsibilities:

• Identify and resolved all types of deductions in a timely and efficient manner with a clear understanding of the impact to Sales, the balance sheet and the P&L. Ensured accurate and efficient recording and reporting of all open and resolved deductions.
• Completed trend analysis for root causes to identify cash flow opportunities and implemented corrective actions as needed.
• Authorized and processed refusal orders, ensuring all refusals are processed timely and accurately, in accordance with Unilever policy.
• Participated on Customer Care Teams (CCT’s) to provide financial insight on process gaps, opportunities and specifically how deductions impact cash flow. Ensured timely and accurate resolve all customers’ cash on account and credits.
• Key deliverable is to resolve all claims within 90 days.
• Gained support of other departments within Unilever to understand root causes and prevent the issues from reoccurring.
• Continually identified process improvements to prevent deductions and influenced Customer Support Analyst’s to implement.

Confidential

Credit Analyst

Responsibilities:

• Provided support assistance to the Global Credit Director, Credit Manager, Team Lead(s) and Credit Analysts within the department.
• Included account research, dispute resolution, unapplied and unidentified cash.
• Monitored all bankruptcy transactions and third party collection activities, all invoice copies/statements.
• Assisted in new customer credit reviews Credit Line Increases and Decreases and maintained the notice of intent/action logs.
• Interfaced closely with both Cash Services and Credit teams, as well as a variety of functional areas such as Customer Service, Sales and Finance related to customer disputes, invoice copies, proof of delivery, contract purchase order issues, etc.
• Used Six Sigma tools and technology to reach monthly/yearly goals.
• Handled customer account disputes and reconciliation’s, and collection calls.
• Attended weekly cash calls, communicated with internal/external customers and employees. Ensuring lien/bond rights are exercised timely.
• Created new account set ups and credit reviews, escalated issues timely to upper management and/or sales for resolution.
• Posted receivables and month end journal entries into an AS400 based system and processed cash applications of over one million dollars on a daily basis.
• Made adjustments to the cash applications and reconciled cash balances on customer’s accounts.
• Researched interdepartmental queries and provided to the requestor.
• Participated as a Global Member of the Honeywell North America’s Collection Team.
• Handled all incoming communications with our overseas office (India and Mexico) and processed all overnight transactions via Fed-Express and DHL.
• Trained newly hired employees.

Manpower Temporary Services

Confidential

Responsibilities:

• Prepared and maintained daily reports, maintained and created marketing brochures for various managers and department heads.
• Maintained accurate financial reports, reconciled monthly bank statements and transactions, provided customer service and support and reconciled all general ledgers and billing inquires.
• Provide back up support for employees during lunch or on vacation/sick.
• This was my step into Honeywell as a contracted employee until hired.
• Monthly inventory control, hiring and dismissing of new office personnel, sales managers and warehouse personnel.
• Assisted customer at all levels, tracked and coordinated shipments to our local warehouse from our product manufacturing plant overseas. Coordinated shipments from local warehouse to our customer’s warehouse for accuracy and delivery deadlines.
• Prepared weekly and monthly warehouse reports and performed inventory control.
• Assisted RSM for scheduled business travel, set up customer appointments, prepared weekly expense reports and set up telephone conferencing.
• Maintained general accounts receivable/payable, payroll and benefits, customer invoicing and monthly collection as needed.