PROFESSIONALSUMMARY:

• Offering 7+ years of progressive IT technical and 8+ years of Agile project management experience. Extensive expertise in process reform, portfolio management and program management.
• Proficiency in managing software development (PLMC/SDLC), business intelligence, network engineering and IT infrastructure projects. Agile expert, PMP certified (active), Scrum certified, and Six Sigma Green Belt credentials.

TECHNICAL SKILLS

Languages: ASP, JavaScript, VBScript, C++, C, Visual Basic, XML, HTML

Tools: QTP, Scrum - Works, Blueprint, Cognos-Cubes(OLAP), HP-QC, Blueprint, CRM, Report Builder, SharePoint(2010, 2013), VISIO, PowerPoint, MS-Project, JIRA(Admin /User), Footprint(Service Management Applications), Rally(Project Admin).

Agile techniques: User Stories, ATDD, TDD (Test driven development), Continuous Integration, Continuous Testing

Databases: SQL Server 7.0, Oracle 8.0, MS-Access

Methodologies: Agile (Scrum-XP, Kanban), Prototype, Waterfall, SDLC, PMP

PROFESSIONAL EXPERIENCE

Confidential

Scrum of scrum/ PMO consultant

Responsibilities:

• Manage multiple agile cross - functional teams based-on onshore/offsite service-delivery model
• Bridge gaps between diversified branches, advancing PM standards, and quality processes
• Continuously scale agile methodology and eliminate process gaps, and implement best practices
• Ensure integration of projects, align project scope, schedule, and risks based-on business needs
• Communicate and demo strategy, direction and changes to business & technology leadership
• Significantly contributed to product roadmap planning, scheduling projects for managed teams and coordinate across teams to build a cohesive roadmap schedule
• Coordinate software release meetings for staging/UAT and production deployment
• Brought clarity, cohesiveness, transparency, organization, and accountability to projects involving multiple teams and departments
• Improve, and facilitate all project and scrum processes to create agreement and alignment with departmental objectives of productivity, timeliness, and quality
• Drive adoption of key engineering practices like Continuous Integration, Test Driven Development Coaching and mentoring of Product Owners, Product Development Team and other Scrum Masters
• Identified and implemented creative solutions to keep projects on track and within budget
• Help teams in story point estimation, track and report team velocity through daily stakeholder updates
• Used various Agile techniques: XP, ATDD (Acceptance Test Driven Development), TDD, Continuous Integration, Continuous Testing, etc.

Confidential, Mount Laurel, NJ

Agile IT (infrastructure) Project Manager

Responsibilities:

• Spearheaded multiple projects, such as; implementation of new telephony system(Call center set up) upgrades & Migration(Rolling-Wave Planning) from end-to-end perspective; created blended data warehouse environment for company’s servicing needs; Data stage upgrades; Symantec companywide rollout; SharePoint deployment, and installation (designing Policy & procedures, workflows, alert set up);
• Led IVR (Telephony) pilot migration (servicing team-20 stakeholders) to test processes, anticipate deployment challenges, and maximize efficiencies.
• Initiating Disaster recovery & Business Continuity project planning and analysis to research trends, make recommendations on IT team readiness and policies gaps.
• Prepared and distributed Weekly Status report (e.g. agenda, action items and issues log, project time line, Visio, risk mitigation plan, communication plan, training delivery matrices, etc.); Created and maintained project schedules, and act as liaison between business and technical teams. Estimated time frames, quality and quantity of resources required to successfully implement project.
• Daily/weekly management of deadlines and issue/ inhibitor resolver. Facilitated User Acceptance Testing (UAT), ensuring that all errors were tracked (using JIRA) and reported to development and management.
• Created and improved processes (using PMI/ Scrum methodology) based on the needs of IT organization/ project.
• Meeting with internal IT staff to coordinate resource allocation, project deliverables, formulate project timelines, milestones and rollout plans.
• Initiated business and team status meetings, maintenance and distribution of project tracking and status documentation. Creation and implementation of change management plans working with IT and business stakeholders.
• Performing risk identification and mitigation activities, escalating unresolved issues to the Executive for timely decisions

Confidential, Philadelphia, PA

IT Project Manager

Responsibilities:

• Drove and challenged business units by Champion companywide Change management.
• Persuaded senior management for SharePoint-enterprise wide deployment by presenting prototype addressing gap in communication system.
• Significantly improved processes for a poorly implemented resource tracking, project health monitoring issue tracking by creating a plan to monitor and proactively alerting IT team of issues and trends.
• Collaborated business need, process and IT gap between eight cross-functional teams.
• Gathered requirements using document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
• Provided functional and process consulting in strategic performance management methodologies, process assessment work, and the application of technologies to business units.
• Steered transition of client from Solutions Implementation to Client Support.
• Critically evaluated information gathered from multiple sources, reconcile conflicts, broke down high-level information into details, abstract up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.
• Built credibility, rapport, and maintaining communication with the stakeholders at multiple levels.

Confidential, Mount Laurel, NJ

IT- QA Project Lead

Responsibilities:

• Thorough understanding of all DW aspects.
• Successfully managed multiple initiatives simultaneously.
• Collaborated among senior leadership, business unit, & testing unit (in house & offshore) to understand and identify ongoing and future issues/needs.
• Authored use cases, requirement workshops, scenarios, business analysis, workflow analysis.
• Steered process improvements/enhancements.
• Handled communication flow to Product Manager, Project Owner and higher management through daily written status reports, weekly summaries and regular team meetings
• Extensive expertise in writing project specifications, milestones, WBS, Test plans, FAQ's, ReadMe documentation, and release notes, etc., for beta tester and client population.
• Clarified Engineering and Operations teams to set consistent and realistic release guidelines for code delivery to the live Client-sites.
• Led New Client implementations; authored installation Plan; and Client upgrades.
• Languages - ASP, JavaScript, VBScript, C++, C, Visual Basic, XML, HTML
• Tools - QTP, Scrum-Works, Blueprint, Cognos-Cubes(OLAP), HP-QC, Blueprint, CRM, Report Builder, SharePoint(2010, 2013), VISIO, PowerPoint, MS-Project, JIRA(Admin /User), Footprint(Service Management Applications), Rally(Project Admin).
• Agile techniques: User Stories, ATDD, TDD (Test driven development), Continuous Integration, Continuous Testing
• Databases - SQL Server 7.0, Oracle 8.0, MS-Access
• Methodologies – Agile (Scrum-XP, Kanban), Prototype, Waterfall, SDLC, PMP