PROFILE:

• Business Architect / Enterprise Solutions Manager with 16+ years of progressive IT experience in Information Technology with 10 yrs working as Client Relationship / Business Process Consultant /Program Management, focused on defining & maintain product road - map, delivering strategic business initiative, managing change and innovation in a fast paced environment. Experience across technologies in multi-tasking work environment, from grounds-up development, reverse-engineering, Support & Maintenance for the Fixed Price & Managed Capacity contracts. Project spanning across ecommerce/digital platforms, Manufacturing, Financial domain.
• Spearheaded multi million dollartransformations & Strategic initiatives in multi-vendor, multi site across geography environment, calling for proven leadership, stakeholder management, process management, change management, communication management, risk management, business requirement & solution analysis and management, decision making, out of box thinking, client relationship management, vendor relationship management, analytical skills and ability to focus on producing results. Working experience in projectized and Functional organizations.
• Process Domain:
• Process Championed: DevOps, Continuous Integration, Software Development, Production Support, DRP, Production Monitoring and alerting, Software code quality and Testing automation.
• Management: Agile (Scrum), PMP Certified.
• Management Tools: Jira, Project Server, MSproject.

SPECIALTIES:

• Manufacturing, Ecommerce/Digital, Airlines, BFSI, Stock Tracking & Broking,
• Product Management & Development, Business Process Consulting, Business Analysis
• Program management, Client & Vendor Relationship Management,
• Agile Scrum transformation, Process Transition and continuous Improvement
• Project Management, Service Management, Budget and contract management
• Metrics and SLA tracking and reporting
• Requirements Analysis, Business Process Management, Solution approach
• Off-shore and Global projects
• Vendor & Contract Management
• Service Strategy and Design
• Organization Maturity Change
• Strategic Initiatives
• Project Management
• Budgeting and Forecasting.
• Risk Management
• ROI based solution
• Conducting User /Demo’s.
• Prioritization and defining Road-Map for technology team
• Release management, Co-coordinating with 3rd parties team’s
• Organization Transformation
• Benefits Realization
• Profit Improvement
• Strategic Business Planning
• Domains Knowledge: Manufacturing (Batch, Process and Capital Goods), Airlines, BFSI, Stock Trading & Broking, eCommerce & Digital platform.

KEY RESULT AREAS:

• Liaison with respective business team, Collaborate, Gather, Analyze, Define business process, compute ROI and facilitate prioritization, product strategies, write requirements/User Stories and documentation, and improve development processes.
• As a Product owner Create business model, Manage, describe the user experience and product features, Prioritize Product Backlog with Scrum team and Business Team. Set the sprint goal, detail the Stories, Story Grooming. Collaborate with Scrum team’s on execution.
• Design, develop, ship, maintain, and sunset high-profile productswithin a fast-paced startup environment.
• Follow an extremely light and efficient Agile process, adapted to be most easily applied.
• Direct project management responsibility for specialty projects; including maintaining project budgets (EVM), Scope management, project plans, define and own deliverables & Milestones, risk management, change control, define Communication plans and RACI (Responsibility accountability matrix), vendor/3rd party contract and deliverable, and resource management in Matrix Organization across Multiple project at various stages of Project Lifecycle.
• Define, track and report project milestones for integrated Delivery Plan .
• Develop / define project charter, integrated project plan, resource plan, communication plan, change control process, Risk management plan, contingency plan, escalation plan/matrix and related project management artifacts.
• Collaborate & manage project expectation with Senior Mgmt, Stakeholders & Functional/Line Managers.
• Ensuring end results/product are of the highest caliber, clearly articulated scope and quantifiable business benefit/ROI.
• Serve as Subject Matter Expert and Work closely with business in defining business cases and justification from concept/business idea for a initiative.
• Partnering extensively with multiple teams internal and external (incl. Matrix Org) to define and execute strategy for end-to-end solution and draw multi-year roadmap for application.
• Accountable for defining, planning, orchestrating, and delivering a given strategic initiative
• Optimum resource utilization, Coordination and adherence to project schedules
• Represent project: In project governance, inter-department reviews, executive committees/reviews
• Chair Daily Scum, Weekly Status meetings with Stakeholders and Review Project deliverables.
• Program/Account Management, Project Management, Team Building, leadership and mentoring, Budgeting & Forecasting.
• Design and develop s/w products/solutions conforming to PCI, HIPPA, SOX, CMM level 5 & SOX.
• Planning and Transitioned from Waterfall to Agile (Scrum)
• Relationship Mgmt. - A key enabler in staying ahead in competitive/multi-vendor envi.
• Overall management, control and responsibility of onshore/ offshore teams
• Standardization: Metrics measurement, Process definitions, Productivity benchmarks, SLA reporting
• ITIL v3. particularly incident, problem, change, and service request.
• Continuous upgrading skill-sets, adopting and integrating solutions.

TECHNOLOGY DOMAIN:

Web Platform/Tools: ATG 0, 10, Endeca, BCC, CSS3, HTML5, Web Services, Phone gap, 3rd party Vendor system using API’s, Web Services, Rest Services, Oracle, SQL, Java/J2ee, C#, .Net framework, XML, ETL, Infomatica, Documentum, etc. and including Tier 1 applications.

Order Management system: Sterling OMS incl reverse logistics, Manhattan OMS, Send OMS

Integrating enterprise applications: ERP (SAP BAPI’s, SAP FI, Oracle Financials-analytics, control and reporting, cash-to-credit, Procure-to-pay ) and Custom Software.

CRM: Salesforce, Oracle Commerce Service Center

Product Information Management: Custom software

Tools: MS-Project, Visio, MindMaping (Freemind), Jira, Wiki, Team foundation server, Share point, Confidential -QC, Servicenow, Remedy etc.

Process: ITIL V2, PMP, Agile (Scrum) ZERO defect delivery for critical applications within Schedule and budget.

EXPERIENCE DETAILS:

Confidential

Process Consultant/Subject Matter expert/Sr. Manager

Responsibilities:

• Championed DevOps process for Stage Stores
• Implemented the Sales Force Service module for internal customer and end customer and integration with 3rd party
• Customer d Confidential Migration from custom app to Salesforce.
• Defined the L1-L3 process based on ITIL. In-process of rolling out the process.
• Reviewed and refined the release management, configuration management process.
• Production support and Maintenance for digital platform.
• In-progress - Technology standardization for web platform

Technology Stack /Tools: Salesforce, ATG10, Endeca, Rest Services, Oracle, Java/J2ee, Git, Jira, Sosta, Manhattan OMS, Send OMS, Custom PIM

Confidential

Process Consultant/Business Architect/Sr. Manager

Responsibilities:

• Approx. 4 million yoy
• Transitioned from Waterfall to Agile (Scrum)
• Implemented tools (Jira) for Agile.
• Build the international platform on ATG 10 for NMG including 3rd party integration with Borderfree (API) for shipment and Translations.com for Translation in addition to OMS and other integration with Responsive design for Mobile & Web
• With Stringent PCI and SOX compliance
• Implemented code quality Check styles, SONAR and PMD rules.
• Implemented Selenium testing automation tool.
• Proactively initiated and supported defining Level 1, 2 and 3 process based on ITIL-V3.
• Started transition to the process.
• Established relationship with resource and project manager
• 5.5 - 6.0 Million over 1.25 yrs
• Successfully implemented Grounds-up Ecommerce/ Digital (B2B & B2C) in - 10 months. Using ATG 9, Endeca BCC, CSC, Java/J2EE, HTML5. Departments enabled - Wine, Bakery, Deli, Pharmacy, Floral.
• Enabled the website for Table and Pharmacy on Mobile.
• “0” sev1 and sev 2 application issues/defects in 6 months of go-live
• Facilitated and supported digital/ecommerce platform Functional & Technology road map for 2013 thru 2015 with business and technology groups within HEB
• With Stringent HIPPA, PCI and SOX compliance
• Implemented QTP testing automation tool.

Technology Stack /Tools: ATG9, Endeca, Rest Services, Oracle, Java/J2ee, Git, Jenkins, Jira, Splunk, Omniture analytics, Custom PIM

Confidential

Business Architect/Delivery Manager

Responsibilities:

• Successful Transitioned the L3 & Development team from Waterfall to Agile(Scrum) over 6-9 mts. Socialized Scrum practices, like Backlog grooming, Sprint planning, meeting, review and retrospective.
• Successful Knowledge transition for 3 work streams in 1.5 months on fast track, thereby saving 1 month schedule time and 15 person month effort.
• Managed to grow the account from 25 to 60 people team in a 8 months.
• Executed Technology assessment and established as a Technology partner.
• Automated reports, saving 90 person day yearly for production reporting.
• Build the application/Dash board enabling Shift Left for BPO saving 36 person month yearly for the operations team.
• .Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports
• Build client confidence, transitioned resource augmentation projects to Managed projects. Resulted in 3% increase in gross margins yoy
• Built the technical expertise in-house and reduced the dependency on contractors.
• Cash Management & Centralized Entitlements applications.
• Successfully mentored 3 direct reports to move to the next level.Net, C#, SharePoint, Delphi, SQL, Oracle, Crystal Reports
• Though joined the team towards end development cycle was able to get the 4 vendors team, 8 client teams and business team together to integrate.
• Lead the release to production team.
• Successfully lead team of Architects, Developers in a multi vendor env., Release to production team for Schwab.com re-write and delivered the 250 person years of effort in scheduled time.
• Created and Managed the Maintenance team for a year before transition to support & Maintenance teams with 99.99% up time in 1st year of go-live.

Technology Stack /Tools: . Net Framework, MVC, C#, SharePoint, SQL, Oracle, Team Foundation Server, SOAP Web services.