OBJECTIVE

Highly experienced, PMP certified Senior Program/Project Manager seeking a challenging position that effectively utilizes my experience and expertise in process improvement and project management to drive highly complex and sizeable cross-functional initiatives.

SUMMARY

• Over 10+ years of experience in PMO and PPM of considerable and complex programs/projects spanning across organizational functions
• Worked on both Pharmaceutical and Financial validation and governance projects in highly regulated environments and in compliance with PV (Pharmacovigilance)
• Full project management lifecycle expertise utilizing PMI, SDLC methodology (RAD, Agile, waterfall, OOAD) coupled with experience in business case development, strategy definition, financial management, vendor relations, negotiation, and risk mitigation
• Cross-functional team development and management with a focus on team relations and expectation/priority management in a highly complex matrix environment
• Have managed large commercial Datawarehouse projects involving huge online transactions of digital content, clinical trials, and financial products which include Oracle and Teradata RDBMS
• Managed teams onsite, offsite, and offshore across the globe
• Has experience in complex data migration projects involving multiple countries and cross-functional teams across the globe
• Has experience working in Pharma, Defense, Banking, Financial, Mortgage, Insurance, Digital Media, Publishing, Entertainment industry
• Have managed COTS project in Sharepoint, Data warehouse projects using Informatica, OmniRIM deployment, and have written a lot of business cases, RFI, RFP, SOW, BOM documents
• Communication plan development and delivery with the ability to cater to different organizational levels and communication styles
• Change management strategy development and execution utilizing comprehension of influencing factors on human behavior
• Thorough project documentation development and management
• Proven success in process improvement/redesign to improve performance and efficiency
• Software application and business process training development and implementation
• Ability to assimilate new environments and technologies rapidly

TECHNICAL EXPERTISE:

Project Management: MS Project, Microsoft Office (PowerPoint, Excel, Visio, and Word), UML (Unified Modeling Language), BPM (Business Project Management), MS Visio, SDLC, RUP (Rational Unified Process), AGILE, JAD/RAD, SAD (Structure Analysis and Design), Rational Clear Case, Clear Quest, Clarity, Documentum, SCRUM, Dashboard.

Process Improvement: ISO Standards, Total Quality Management (TQM), Data warehouse (OLTP), Teradata, Business Intelligence, ERPs (Supply Chain- SCM/Inventory Management/Logistics), Customer Relationship management-CRM using Seibel.

ERP: SAP, Peoplesoft

Languages/Web Tools: C, C++,Visual Basic, ASP, .net, LISP, PERL, J2EE Development (JSP, Servlets, EJB, JNDI, Web Services) and Web Development ( XML, HTML, DHTML, PHP, ASP, .NET, CSS, AJAX, VB Script, JavaScript, RUBY, PHP, TCL/TK)

Databases & OS: Oracle-9, Teradata, Sybase, MS-Access, My SQL, FoxPro, WindowsUNIX, LINUX, MS DOSSQL, table design (PL/SQL,DB2, MSSQL ServerER Studio)

Tools: MS-Project, Visio, Toad, VSS, CVS, Eclipse3.0, PVCS tracker, Informatica, Business Objects, Jira, Sharepoint, Salesforce, CA Clarity PPM, HP PPM

PROFESSIONAL EXPERIENCE

Role: Sr. Project ManagerRTP, NC

Responsibilities:

• Management of multiple projects having different stakeholders using Agile methodology in a highly regulated environment
• Risk and Issue management, communications, and stakeholder management
• Responsible for timelines and deliverables that match project objectives
• Recommend a course of action regarding project issues/concerns, implement mitigation plans, then escalate risks and issues to senior IT management as necessary
• Work with financial stakeholders to ensure that the project remains within financial and regulatory guidelines
• Collaborate with project teams across the globe to ensure timely delivery and quality of all project deliverables
• Develop and exercise scope change control
• Perform project closeout, including Lessons Learned activity

Environment: Tools & Technology: Jira, Sharepoint, HP PPM, .net framework, Oracle, Informatica, Infosario, Java, RulePoint, TopTeam, Elvis, HP QC, MS Project, MS Visio, MDM, SDH, Rave, CTMS, TMDH, QLIMS, QRPM

Role: Program/Project Manager: PMORTP, NC

Responsibilities:

• Managed the project right from the project charter till deployment with scope, time, cost, quality, and other resource constraints
• Made sure these validation projects met the appropriate governance requirements in a highly regulated environment and aligned with GSK policies in consideration with detection, assessment, understanding, and prevention of adverse effects or any other drug-related problem (Pharmacovigilance)
• Single point of contact for various teams in a matrix environment including development team, business groups, management team, customer, third party vendors across the globe in onsite-offshore model
• Outlined the communication plan for the entire project. Arranged workshops, Business meetings, and Impact analysis
• Effectively managed conflict management, change management, and risk management
• Perform project management activities including the development of project plans, overseeing the progress of SDLC lifecycle activities for product
• Act as a change agent to identify/design/implement key processes improvements to facilitate program success. Implement metrics collection processes to measure key processes. Communicate metrics to key stakeholders.
• Participated in solution analysis, design, execution, testing, and implementation (SDLC)

Environment: Tools & Technology: ASP.NET Framework 3.5, IIS, OmniRIM, SSO (SiteMinder), LDAP, C#, T-SQL, Oracle, SQL server, Q&A, Web Services, JavaScript, Remedy, Clarify, Informatica, Business Objects, Peoplesoft, Sharepoint 2013, etc

Role: Program Manager / Specialist Fort Bragg, NC

Responsibilities:

• Worked in United States Special Operations division, the managing team effectively to address the concerns of the portal from different teams and units
• Point of contact for various stakeholders like a technical team, business team, end-users, and management
• Managed Integration effort across the teams, processes, and tools
• Initiated and managed the process improvement

Role: Project Manager

Responsibilities:

• Managed the eCommerce Datawarehouse project supporting huge commercial transactions involving Teradata RDBMS with Informatica ETL tool
• Managed strategic initiatives for Amerivest including new product development and redesigns Confidential
• Acted as a key point of contact with legal, technology, operations, marketing, and sales teams for audits, updates to client-facing agreements, improvements to operational flow, and distribution of documents
• Managed steering committee meetings with senior executives with topics that included new product evaluations, design, requirements, scope and timelines, new funds to portfolios, executions, operational issues
• Led the integration of a significant strategic business partnership with Morningstar that included business and technology components
• Monitored competitive environment to support decisions on product features and strategy

Role: Senior Media Project Manager

Responsibilities:

• Managed eCommerce projects and initiatives from initial scope definition through implementation, including the conceptualization, design, and deployment.
• Responsible for establishing and maintaining project communication including milestones, deliverables, and success criteria.
• Responsible for project financials, risk management, stakeholder analysis, and communication plan
• Managed resources effectively including project team within the project constraints
• Drove multi-departmental effort--editorial, information architecture, design, development, operations--to achieve project goals. Managed completion of website builds on such high-profile sites as
• Billboard (billboard.com),
• Adweek (adweek.com -- including the Adweek Creative Database)
• PDN Magazine (pdnonline.com)
• PhotoPlus Expo (photoplusexpo.com)
• Converting print magazines to online

Role: Project Manager11/2006 – 02/2008

Responsibilities:

• Assume overall and personal accountability for successful execution of the project, drive the project from the front (customer-facing) to deliver quality solutions within the timeline
• Manage Project Stakeholder Relationship, identifying and prioritizing their needs, issues, requirements
• Facilitate and participate in devising project planning, effort estimations, and schedule preparations for the Project / Release.
• Monitor and manage project financials
• Participate in the Resource Management process, working very closely with the customer managers and the PMO, make resource forecasts and prepare staffing plans based on the effort estimates, acquire and allocate resources while ensuring profitability, prepare application-wise capability maps for resource skill mapping and training requirements, implement cross-training, manage the onsite-offshore ratio
• Prepare Communication Plan. Participate/conduct status meetings with the customer and the respective project teams. Facilitate Program level Project Dashboards and prepare daily / weekly status reports, Make project presentations to senior management, prepare enterprise-level “red – yellow – green status” heat maps with corrective action plans for application and release wise status
• Facilitate and participate in knowledge management, leverage knowledge repository using the tools and processes within Citadel. Organize Knowledge Sharing sessions, for team’s personality development and knowledge building, widespread project learning, and best practices.
• Participate in the overall productivity tracking and analysis and corrective action planning
• Identify strategies for risk mitigation, crisis management, participate in defining escalation paths and communicate them to all the stakeholders
• Resolve conflicts and make timely decisions, motivate the team and maintain high morale, develop a cohesive workforce to achieve the objectives of the project

Environment: ASP.NET Framework 3.5, Microsoft Visual Studio 2008, C#, T-SQL, AJAX, Web Services, ADO.NET, JavaScript, CSS, SQL Server, and Sybase.

Role: Project Manager 

Responsibilities:

• Implemented a centralized BMO Function & Staffing model supporting GA
• Established a process that created clear accountability for making tactical and strategic change within the GA BMO
• Conducted detailed GAP analysis, integration, and alignment of the existing SDLC process followed by International division with the model prescribed by GA. This included tollgates of License to Plan, License to Build, and License to Operate.
• Actively involved in the managing transition of the BMO Functions to MetLife’s BPO in Noida, India. This included resource allocation, training plan, training material, and conducting training.
• Created Charter, Process Flow diagrams, Standard Operating Procedure (SOP), Training Schedules, Risk Assessment, and other related documents to support the Transition of BMO Function
• Coordinated, scheduled, and conducted Deep Dive sessions in order to document existing processes followed by each of the 4 LOBs within GA. Conducted extensive GAP analysis between the processes and recommended one standard process for GA

Role: Project Manager

Responsibilities:

• Responsible for simultaneously managing multiple projects and overseeing End to End Solutions, Budget, Resources, Development, Testing, Delivery, and Implementation in a fast-paced, results-driven environment with an emphasis on processes, timelines, and budgets. Projects included a Global Tax web-based technology solution & Global Internet Infrastructure deployment.
• Successfully executed projects to agreed schedules, budgets (actuals vs baseline), and scopes
• Performed all relevant project management processes (i.e. initiate, plan, execute, monitor and control) and the supporting processes (e.g. scope, cost, time, issue, risk, resource, communication, and stakeholder management)
• Managed on-site and Global virtual teams
• Responsible for delivering and monitoring documents such as Project Charter, Project Plan, Project Change Request and Detailed Budget Estimate)
• Demonstrated advanced technical aptitude and knowledge to manage highly technical teams and projects
• Mastery of MS Project / PMI / Agile Methodologies/ PMBOK / SDLC / JAD / RAD
• Interfaced and communicated with the project team, management, and stake-holders
• Performed quality assurance reviews with all aspects of the IT organization and business sponsors
• Managed external contracts and suppliers
• Supported development of business cases with the management team including leading on the potential estimates
• Ensured that quality project standards were met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies, and deliverables
• Demonstrated exceptional analytical and problem-solving skills needed to manage multiple factors on a project simultaneously.
• Anticipated problems before they occurred; defined the problem or risk; identified possible causes; worked with a team to identify solutions; selected and implemented the most appropriate solution

Role: Project Coordinator 

Responsibilities:

• Area Mapping, Key Accounts Mapping, Identifying major prospects & accounts
• Interacting with govt. agencies, third-party vendors, corporate customers
• Involved in building optic fiber infrastructure & installation of electronic equipment at the customer premises
• Liaison between various parties like a customer, technical team, construction team, engineering team, government agencies to ensure that workflows smoothly.
• Building good rapport with the potential clients thereby educating them about Reliance Infocomm products & services.

Other Experience:

Management Projects:

• Managing employee relations in a non-unionized organization.
• Organizational study at "KMF, Bangalore"

Technical Projects:

• Product Data Management for MRP in the post-implementation phase of ERP
• Experimental setup and mass flow visualization of fluids around circular cylinders using CCD camera

References will be provided upon request