Program Manager Resume
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Redmond, WA
SUMMARY:
- Dedicated IT professional with 18+ years of industry experience in Program Management, software testing, and technical customer support combined.
- Resourceful, self - motivated individual with experience managing multiple projects at the same time, including major releases of multiple projects simultaneously.
- Managed challenging time critical projects involving multiple stakeholders, all while keeping in mind the end result and maintaining high quality standards.
- Experience working with offshore teams.
- Excellent communication skills developed as a result of complex roles within previous work experience.
- Proactive approach in identifying pain areas, and improving processes when needed without being process heavy.
- Experience working in Waterfall and Agile environments.
- Tools experience in Visual Studio, Team Foundation Services and web portal, Source Depot, Test Manager, and Product Studio.
- Programming experience in VBA, VB, C#, VB.Net, HTML, XML, and some t-SQL.
- Software experience with CRM, Microsoft Office Professional, FilePro, dBase, SQL, IIS, Web applications using services, and SharePoint.
PROFESSIONAL EXPERIENCE:
Confidential, Redmond, WA
Program Manager
Responsibilities:
- Manage maintenance updates Windows Enterprise and Windows Business website projects.
- Took over managing and releasing Windows Enterprise as a responsive site.
- Handled simultaneous releases of both projects for Windows 8.1 updates, both of which had absolute deadlines that could not slip.
- Adapted processes that didn’t work well in previous releases to ensure very smooth, and on schedule delivery of Windows Business responsive site, which resulted in no customer reported bugs and we shipped on time.
- Successfully carried forward new processes and motivators to continue timely, and even early delivery of responsive locales.
- Able to handle ambiguous situations by understanding my clients/customers. I’m not afraid to make a tough call when warranted, but also know when to defer back for clarification.
- Proactively remove roadblocks for my dev and QA team to keep them working as efficiently as possible.
- Reviewed QA sign-off criteria and checklists to identify gaps in coverage.
Confidential
Senior SDET
Responsibilities:
- Created test cases for a feature in a new app that had no specs through discovery, posting and regressing bugs, seeking out PMs, and comparing the feature to the overall look and feel of the app.
- Tested on multiple mobile devices.
Confidential, Redmond, WA
Senior Software Development Engineer in Test
Responsibilities:
- Brainstormed a redesigned C# object helper library with other team members to facilitate robust, easily maintained code in the future; which also increased visibility and therefore productivity when writing new code.
- Evaluated limited specs against the Business Requirements Document to ensure completeness of feature development.
- Collaborated with developers to negotiate an understanding of the features internal design as well as the user interface so that the feature was fully implemented, escalating when necessary.
- Developed and implemented test plans for manual and automated testing of my feature areas.
- Challenged myself to go Confidential my current skillset by creating a PowerShell script to apply registry settings to a group of machines, as well as learn one of the backend components known to only one other person.
- Wrote C# automation to test my features so they can be maintained by one person post ship.
- Manipulated backend SQL d Confidential for verification and setting up test cases.
Confidential, Redmond, WA
Software Development Engineer in Test
Responsibilities:
- Evaluated a new automation framework and provided recommendations that included tangible and intangible costs to management.
- Developed a shared VBA code library that was used by an entire team which resulted in full automation coverage of the feature, where there had been none prior to the library.
- Evaluated feature specifications for errors and enhancements, and conducted review meetings.
- Designed, developed, and executed test plans and automation.
- Excellent development and presentation skills, as demonstrated by multiple presentations on product, and automation system complexities.
- Successfully attained the position of sole automation contact for my group as an SDET. Made independent decisions, and communicated information back to group management.
- Designed new work environment including a team web site, and a tools and information repository, exploiting SharePoint functionality as well as HTML.
Product Support Engineer
Confidential
Responsibilities:
- Customer advocate on Office issues to product development and testing.
- Authored knowledge base articles.
- Successfully authored, reviewed, and presented product training to multiple classes.
- Mentored over 100 support engineers.
- Handled escalated technical and hot customer issues.
- Provided technical support for Microsoft Windows, Microsoft Excel, and Microsoft Office setup.
Confidential, Fort Worth, TX
Product Support Engineer
Responsibilities:
- Supported and troubleshoot MS-DOS, TRS-DOS, Windows 286/386 as well as all third-party and Confidential software.
- Educated customers on Radio Shack equipment installation and usage.
- Managed computer customization jobs for large and small orders based on what components were added, date needed, and priority.