Prudential / Process/Operations Lead Resume

SUMMARY:

A Senior IT manager with over 23 years of corporate experience out of which18 years of experience managing large and complex QA initiatives for major Fortune 500 companies.
Proven track record in building on - shore/off-shore test teams from ground up, managing, training & mentoring teams of various sizes, managing multiple Programs/projects, defining testing methodology, creating overall test strategy for manual, automated & performance test requirements.
Excellent knowledge in implementing CMM/ISO 9001 guidelines and other SDLC methodologies. Experienced in building Testing Centers of Excellence as Shared Services.
I am currently seeking a challenging management position in Quality/ Test Management area, which can utilize my diverse experience and skills.

TECHNICAL SKILLS

Project and Program Management: Ability to manage large initiatives both at the project & Program levels.

Issues & Risk Management: Knows the importance of identifying and prioritizing Issues & risks as they occur. Great experience in issue resolution & Risk mitigation

Leadership, Management & Mentoring: Have built multiple teams from ground up. Expert in motivating, managing & mentoring teams. Ability to roll-up the sleeves & lead by example.

Service Delivery: 20 years of corporate experience in the US, understands the pulse of American /Western clienteleWorking with Tier 1 IT Services Company completes the cycle from the vendor/partner side. Familiar with multiple delivery models including shared services/managed services model.

Quality Management & Test Management: Extensive proven record in the Quality & Test management areas, spear heading large QA initiatives for software implementations.

Pre-sales management: Having run my own services business, have expert level skills in Pre-sales management & client acquisition

Contract Management: Expert level skills in drafting SOWs, defining SLAs & contract negotiations. Excellent knowledge in multiple pricing structures for IT services.

Budget & Forecast management: Managed multi-million dollar budgets effectively & efficiently

Off shoring & Outsourcing: Had the unique opportunity to be on both client as well as vendor side of the off-shore delivery model. Understands the pulse of the customer while empathetic to the issues related to the service provider

PROFESSIONAL EXPERIENCE

Prudential / Process/Operations Lead

Confidential

Responsibilities:

Currently working as a consultant Operations lead with Confidential, helping operationalize some of the capabilities for the Testing Center of Excellence.
Primary responsibility includes establishing a enterprise wide Testing Metrics program, which includes establishing a metrics working group consisting of members from various organizational units, building the metrics program from ground up, defining program methodology, identifying key metrics, data collection & reporting process and designing the metrics dashboard for reporting to senior management.
Successfully implemented the phase 1 of the TCoE Metrics Program

AIG / Program Manager

Confidential

Responsibilities:

Successfully implemented the new ADM standards for the Corporate Center IT group.
Successfully led the transition effort to consolidate a 500+ team and created a new Testing services team.
Guided a client in obtaining ISO 9001 certification

Confidential, New Jersey

Test Management of Tri-State Conversion

Responsibilities:

Tri-State integration was implemented on time & budget
Headed the command center as Officer-In-Charge during deployment
Initiated a 24/7 command center operations utilizing onsite/off-shore resources, which enabled close monitoring of implementation steps to ensure 100% success during & after deployment

Confidential, New York

QA Manager

Responsibilities:

Converted a huge number ( 2000+) of manual test cases into automated scripts
Created a new trend to utilize Mercury as one common tool for both test management & change management process thus ensuring higher quality & error free release management
Moved the Test Director usage from 75 applications to 320 applications

Confidential, New York

QA Program Management

Responsibilities:

As a member of the SEPG, helped AIG qualify as CMM level 3 organization
Instrumental in setting up the entire QA environment worth about $5M.
In a short span of time iWon was ranked No.1 in customer satisfaction, which is a direct result of continuous & stringent quality measures

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