SUMMARY

• Strong project management skills and experience working wif technology & business work streams
• Experience in business analysis, process analysis, process mapping & process improvement techniques.
• Exposure to Lean environments and worked wif Six Sigma Master Black belts for process improvements
• Experience in two large process transitions to off shore locations from DB Asset management, Frankfurt & New York
• As part of the above transitions, me was involved in testing & product enhancements of major trading & investment management systems such as Charles River, Sim - Corp Dimension, ARQS and FXPE.
• Track, monitor and report trading & investment systems performance to the Application support teams to minimize financial impact due to system downtime
• Led teams performing manual testing, UAT and complete trade life cycle support functions
• Structured MIS & management reporting requirements. Expertise in creating BRD, FRD & business artifacts
• Developed business continuity planning models to achieve resilient business process models
• Actively organized training workshops and provided quality end user training
• Extensive Knowledge & understanding of UML to create use case diagrams, activity diagrams to represent business process flows.
• Comprehensive understanding of Agile, waterfall & RUP’s iterative methods in SDLC & Process modeling.
• Excellent communication, leadership skills & was selected for the Top Talent management pool in 2009 & 2010.

TECHNICAL/APPLICATION SKILLS:

• Microsoft Office, Access, Project, Visio, SQL, Oracle 9i
• RUP, Agile, Waterfall, UML, BABOK & PMBOK tools & techniques, HP Quality Center, JIRA
• Charles River Trading Systems, Sim-Corp Dimension, Eagle PACE, SAS 9.1.3, Bloomberg, Omgeo Alert & CTM, Smart stream Reconciliation, Trade web, MISYS

PROFESSIONAL EXPERIENCE

Project Manager/Business Analyst

Confidential

Responsibilities

• Identified Stakeholder and end-user profiles. Document Stakeholder expectations and initial end-user requirements through JAD
• Understanding functional needs, create systems requirements, develop use cases & test scenario using Visio & HP Quality Center
• GAP Analysis between present system state and future system state
• SME for the system design process & provided key inputs for the future workflow and documented system flows using Visio
• Working wif the technology & business users to develop a simplified dashboard on CRTS for easier monitor and control of processing of trades
• Understand and document various needs of the business users and provide expert opinions on future workflows/system modifications in CRTS and downstream applications
• Build a database/ inventory of all MIS/KPI, functional specifications documents for the entire asset management business.

Environment: Charles River Trading System, Trade Conduit (Middleware), Investment Accounting & Reconciliation Systems, MS Visio, MS Access, Excel, SQL Server, PMI tools, HP Quality Center

Project lead

Confidential

Responsibilities:

• Analyzed the previous GTC application to identify system limitations and coordinated wif the development team to propose the workflow design for the new tool
• Provided requirements to the Technology group along wif the use cases to integrate the trade communication tool for swift messages generation and trade status
• Documented the business requirements, built test cases & test scenarios & execute them
• Created UML workflow diagrams & requirements traceability matrix
• Developed a project plan to track the software lifecycle phases of the tool and monitored it regularly to keep the team on schedule
• Built test cases for QAT & UAT to ensure all business requirements are met
• Worked wif the business & technology teams to resolve all issues & mitigate risks
• Facilitated change management committee & technical review committee
• Collaborated participation from the stakeholders in the integration and user acceptance testing to identify and fix bugs till implementation was complete
• Worked wif the technology team for the system design, development, test & production release.
• Assist end users to perform UAT to ensure dat the application meets user requirements & conduct user training

Environment: Global Communication Systems, Trade Conduit (Middleware), Investment Accounting & Reconciliation Systems, MS Visio, MS Access, Excel, SQL Server, UML, Agile methodology

Business Analyst

Confidential

Responsibilities:

• Conducted trade volume analysis for various business processes to identify areas of operational costs and improving efficiencies
• Worked wif a team of Six Sigma professionals & the PMO team to optimize & improve system performance, project management processes by adapting best practices, also to develop training documentation for end user training
• Developed a solution to streamline resources across multiple processes using a query handling system to prioritize, assign and escalate till resolution is achieved
• This solution resulted in productivity increase of 10% and reduction of turn-around-time (TAT) by 20%

Environment: Charles River Trading System, Global Communication Systems, Trade Conduit (Middleware), Investment Accounting & Reconciliation Systems, MS Access, Excel, Power point, JIRA, Six Sigma/Lean methodologies

Team Lead

Confidential

Responsibilities:

• Successfully led a 12 member team to reduce errors in trade processing. Introduced control checkpoints to target at “No Operational Losses” for the period Aug 09 till Jun 10
• Created BRD and defined a set of best practices for the process for efficient transaction processing
• Modify or simplify existing workflows and create end user flow charts for better understanding of the process flows
• Adhered to strict monitoring of the plan & checkpoints saving the bank’s average yearly payout of $28,000 from Operations as compared to the previous year

Environment: Charles River Trading System, Eagle PACE, Global Communication Systems, Omgeo Alert databases, Trade Conduit (Middleware), Investment Accounting Systems, MS Access, Excel, Power point, Six Sigma/Lean methodologies

Project Lead

Confidential

Responsibilities:

• Conducted time & effort analysis for manual processing & presented a solution to senior management for approval
• Co-ordinated wif the IT Infrastructure team to build an automated database, user testing & release it to production
• Benefit of this solution halped reduce overdraft charges to $10,000 from $400,000 & claims amount to $12,000 from $200,000
• Promoted as a Manager and selected for the Top Talent Management Pool once again for 2010

Environment: Investment Accounting & Reconciliation Systems, MS Access, Excel, Power point, Six Sigma/Lean & Agile methodologies

Project Lead

Confidential

Responsibilities:

• Formulated a transition plan wif the onshore & offshore senior management and discussed the risks/issues for migrating the process
• Led a team involved in testing of Sim-Corp Dimension - SCD product suite included front end trading system, middleware, back end accounting, swift generation, portfolio analytics, client reporting and other securities related data
• Testing & enhancement of trade matching - OASYS systems such as Heliograph & Trade flow
• Documented the business requirements, built test cases & test scenarios & execute them
• Created UML workflow diagrams & requirements traceability matrix
• Transitioned Sim-Corp dimension trading & investment management systems, heliograph, trade flow and other critical applications to offshore locations post manual testing & UAT
• Developed a noledge transfer plan for offshore team & monitored the training on a regular basis. Highlighted the key issues by regular meetings wif the onshore team
• Improved straight through processing (STP) rates by restructuring the process from 65% to 75% wifin 2 months post migration
• Built the MIS reporting requirements for the process
• Promoted as a Process Supervisor and selected for the Top Talent Management Pool for 2009

Environment: Sim-Corp Dimension, Middleware, Heliograph, Trade flow systems, SQL Server, JIRA, Excel, Power point, Lean methodologies

Operations Specialist

Confidential

Responsibilities:

• Contributed as a key member for all the transition activities of trade support process including requirements gathering, documentation and user acceptance testing for major trading, accounting platforms & other banking applications.
• Documented the business requirements, built test cases & test scenarios & execute them
• Created UML workflow diagrams & requirements traceability matrix
• Transitioned Charles River trading & investment management systems, Portfolio Investment Management Systems and other trade processing applications to offshore locations post manual testing & UAT
• Manual testing and implementation of EAGLE PACE - This involved modification of the workflow to incorporate EAGLE PACE to update & maintain Reference Data. Global Data Hub Data distribution from EAGLE PACE to other accounting systems and to synchronize data through all downstream applications
• Developed a noledge transfer plan for offshore team & monitored the training on a regular basis. Highlighted the key issues by regular meetings wif the onshore team
• Received “Star of the Month” award in Jan 2007 for maintaining good instructions as part of the Forward FX Roll in Dec 2006. For the first time there were “Zero Claims” against Deutsche Bank
• Prepared metrics & performance reports including risk reports, trend analysis, MIS, KRIs, monthly/weekly performance reports, capacity utilization for senior management
• Ensured dat no audit points were raised in either the internal or SAS70 audit by following proper document retention procedures & quality assurance checks
• Played a significant role in Business Continuity Process to achieve resiliency
• Initiated inter department training sessions between asset management functions and business groups such as security operations, securities lending to align wif the overall organizational objective to increase resource core competencies

Environment: Charles River Trading System, Eagle PACE, Middleware, Investment Accounting Reconciliation Systems, SQL Server, Omgeo Alert databases, JIRA, Excel, Power point

Other Operational

Confidential

Responsibilities:

• Responsible for managing Claims, Overdrafts & Trade Communication teams.
• End to end noledge & experience on trade life cycle for Equities, Fixed Income, Foreign Exchange, Mortgage Backed Securities & Derivatives
• Set up Static Data - Broker & Custodian Delivery Instructions database maintenance.
• Enterprise Resource Management - Data Back Up & Quality Assurance for Audit & Control.
• Management Reporting - Risk Reports, Trend Analysis, Periodical MIS Reporting, Key Risk Indicators, Monthly/Weekly Performance Metrics, Capacity Utilization, Other Ad-hoc Reporting.
• Co-ordination wif the Applications / Development teams to identify the cause of outages & resolve them.
• International/Domestic payments & fund transfers through Swift, Fed-wire and other Inter-bank fund transfer methods.
• Gained information about other business groups like Data Management, Corporate Actions, Operations Control. Also have a fair noledge on the credit risk management and retail banking industry.
• Trade/Claim Investigations: Investigating into claims resulting either through failed trades / late settlements of trades either by Custodians, Brokers or the firm.
• Resolve Reconciliation Breaks; Generate Overdraft reports for Portfolios by conducting research upon interacting wif Operations Control, Fund Accountants, Custodians, Brokers and Lending Agents.
• Engaged in presales activities in a consultative role, advice techno initiatives and partnered on how to architect service delivery platforms for the print houses.
• Servicing of all digital print products & solutions offerings for the defined geographical sales area.
• Onsite study of client’s existing workflows & exploring the possibility of positioning Eastman Kodak Digital Printing solutions.
• Managing Customer Expectations: Thorough understanding of customer requirements/needs wif KPG Digital Solutions providing end-end solutions to customers, from sales of the product & handling installation and training end users on the product.
• Managing Business Performance: Streamlining the business & ensuring its smooth operations along desired parameters. Responsible for product pricing, placing sales calls, establishing a personal sales strategy & developing mid tier accounts while, demonstrating refined sales skills & techniques & exhibiting higher understanding of markets.
• Delivering Productivity Growth: Identifying customer’s requirement/problem vs. possible product ranges & applying business strategies to provide an end-to-end solution compared to Conventional selling. Detailed reporting dat consisted of product specifications Vs Competitor information, product positioning for the region as well as explored the possibilities in other markets.
• Building Customer Relationship: Maintaining constant customer communication to build relationship wif the customer. Upon securing a new client, worked to ensure follow through on service delivery & development of on-going relationship. Summaries of customer’s requirements, problems and Sales Funnel Reports.
• Co-ordinate wif the distribution/support team to service focused accounts & ensured quality & efficiency of services to customers by addressing to all their requirements.
• Worked closely wif the market research team, distribution channels for service delivery & enhance customer relations
• Materialized several deals in southern India, few notable ones being Jwalamukhi Job Press, Poorna Graphics-Bangalore, Manipal Institute of Technology-Manipal, NPT Offsets- Chennai
• Successfully implemented the Kodak Color management software & conducted training program for the students & staff of the Printing Dept at the Manipal Institute of Technology, Manipal, Karnataka

Environment: Kodak Color Management Software & Proofing solutions, HTML, Java, MS Office, SQL Server, Printing software, Networking Tools

Technical Support Engineer

Confidential

• Supervised a team of 25 technical support executives involved in providing technical assistance for commercial laser & inkjet printers
• Single source of information about the products and services of HP and other information.
• Enhance expertise in company’s products and build relations wif customers to ensure optimal service delivery to them.
• Hardware, Software & networking troubleshooting
• Identify possible efficiency and TEMPeffectiveness in process to enhance better techniques and ensure productivity maximization.
• Ensure dat the relevant database administration procedures are maintained and adhered to and dat all processes are documented.
• Respond to data queries from customers and provide high-level support by handling support from different level to priority customers.
• Specialized in support & Advanced Technical Assistance for Commercial Laser and Inkjet printers.
• Hardware & Software troubleshooting for printers.
• Was selected the Best Technical Support Engineer for Communication Skills & Customer Service for the year 2004 at HP-INVENT and maintained a quality above 85%

Environment: Workflow Management Tool, HTML, Java, MS Office, SQL Server, HP Commercial Printing Software, Networking Tools