SUMMARY:

• A creative, results - driven professional with over 15+ years of experience in IT services industry across Engineering, Service Delivery and Customer Relationship Management functions with Executive Leadership, Business Stakeholders to improving process, thinking strategically and building teams with excellent measurable and valuable business results.
• As a Certified Project Manager, over 8+ years of global Senior Project & Program Management experience with Financial, Retail, Insurance and Manufacturing domains.
• Responsible for end to end management of the program delivery, which includes delivery, transformation, cost optimization, people practices, customer satisfaction, contractual deliverables, risk management, internal & customer governance and enable business growth.
• Provided leadership to overall development of Initiation, Project/Program Management & to establish PMO (Project Management Office) and Management of: Consulting, Knowledge Mgmt, Centre of Excellence (COE), Quality Process, Finance (Invoicing & Collection), Escalation, Conflict and Client Relationship.
• Participant in Organization Initiatives of business development activities like RFPs/Bids (solution validation and deliverability assessment), customer walkthroughs etc.,
• Working, independently to manage costs, team, SLA compliance and client management with minimum supervision and guidance from delivery leaders
• Excellent knowledge of Requirements analysis for need-identification, technical execution, and planning for quality across services in alignment with corporate strategic goals to deliver project objectives.
• Proactive Risk Management and Participate in regular governance meetings with customer & Stakeholders
• Defined & Implemented Testing Process, Test Strategy, Test Plans, Bug Tracking & Reporting tools and Successfully implemented few of the TCoE programs
• Soft skills include Communication, Problem Analysis & Resolution, and Building leadership pipeline
• Managed $20M portfolio with P & L responsibilities along Business Unit size of +.
• Over 5+ years of Agile Methodologies with Scrum implementation experience with Financial, Retail and Manufacturing domains.
• I have the role of servant leader for development teams, while helping organizations optimize their efforts toward success using agile and scrum methodologies. I am passionate about helping teams leverage lean and agile approaches, but also on mentoring and coaching the people with whom I work.
• I'm a servant leader with a passion to:
• Create and nurture environments where trust is built and transparency and accountability are embodied
• Foster team communication and collaboration while facilitating creativity and empowerment
• Proactively involved and Facilitated all scrum ceremonies
• Remove impediments to success and improve productivity
• Improve process while delivering the highest quality products and services
• Successfully implemented SAFe - Scaled Agile Framework
• Handled Scrum of Scrums and assure that the team follows the rules of Scrum, Kanban and Scrumban.
• According to Strengths Finder 2.0, my top five leadership strengths are:
• Makes things happen by turning thoughts into action.
• Able to create alternative ways to proceed. Can quickly spot the relevant patterns and issues in any given scenario
• Rich capacity to stimulate personal and group excellence.
• Focused on the "now", taking things as they come and discovering the future one day at a time.
• Accepting of others with an awareness of those who feel left out, and make an effort to include them.

TECHNICAL SKILLS:

Operating Systems: PC-Workstation Windows NT000003), Linux

Databases: SQL Server 2005, Sybase & Oracle

Tools: Quality Center, Load Runner 9.52, Microsoft SQL Server 2000/2005 (SQL Profiler, backup utilities and Activity monitoring), Microsoft Share Point, JIRA, QTP, Selenium, Informatica and MPP, Rally.

EXPERIENCE:

Confidential, San Jose, CA

Responsibilities:

• Facilitator and Servant Leader belonging to four SCRUM Development Teams including: Business Intelligence (BI), Coach On product Application for two Teams.
• Schedule and facilitate all SCRUM ceremonies including: Sprint Planning, Backlog Grooming, Daily Stand-Ups, as well as regular SCRUM Reviews, Product Demos, and Team Retrospectives-work closely with Product Owners and BA’s to understand feature priority based on business value and goals.
• Managing day-to-day operational and tactical aspects of these critical projects. Managing IT components including IT audits, IT assessment, scope development, requirements identification and project from initiation to closeout. Ensured that all project deliverables such as cost, scope, schedule and quality standards are met by all functional teams.
• Collaborated with all stakeholders and facilitated the development of comprehensive project documents and the project schedule. Worked with management in allocating resources for each project to ensure optimal productivity. Estimated delivery dates of project tasks, milestones and overall project completion based on system requirements and allocated resources.
• Coordinated all tasks with cross functional teams and 3rd party vendors. Regularly compared project work completed against project plan checklist and prioritized tasks and timing. Routinely assessed risks and communicated with all teams and senior management.
• Reported issues, risks and status to all involved parties. Worked with management and project teams to resolve issues with project scope, cost and schedule. Managed budget and ensured accurate invoicing by 3rd party vendors. Monitored and reported expenditures to finance teams.
• Worked with Training department and identified training plans, GAP analysis and delivered training to business partners. Trained customer services teams on Claims Processing.
• Defined service level metrics and objectives, and subsequently managing delivery of services by the provider and the interfaces to other 3rd parties and internal providers against the established metrics/objectives and business needs.
• Managing monthly helpdesk call volume demand and forecasted any potential peaks in call volume. Identified training opportunities by analyzing call trends and worked closely with Training Delivery Manager to provide appropriate end user training to drive down demand. Analyzed service delivery reports and identified opportunities for the provider to enhance services delivered, innovate, and improve performance.

Confidential, Milwaukee, WI

Senior Program Manager / Scrum Master

Responsibilities:

• Handled all releases in a timely manner by prioritizing tasks and highlighting risk appropriately.
• Defined build check out process by running a well-defined smoke suite in Dev/QA after every new build.
• Creating and handling the SRS, RTM and CR for Transfers module.
• Automated Ready For Business suite for daily checkouts
• Publish detailed daily project status report, Dashboard to Senior Mgmt
• Enhanced defect triage process by adding new fields for Mobile in QC and running daily defect triage calls across all teams
• Define weekly deployment process with DEV team
• Coordinated and defined QA downtime escalation process with DEV team
• Define and publish automation plan
• Defined CR process with PM

Environment: Mainframes, SAP-HANA, SD,MDM,BO/BW, Quality Centre, SharePoint, Microsoft office, Agile process, SOAP UI (Web service Testing)

Confidential, Beaverton, OR

Senior Program Manager / Scrum Master

Responsibilities:

• Project & Management activities - Team reviews, Budget tracking, Onsite-Offshore Coordination, SPOC for all issues, New Proposals with client.
• Managed as PMO for this project and coordinated with all stakeholders.
• Participate in solution meetings with BSA’s and provide input.
• Developed and successfully managed TCOE implementation at Automation phase.
• Prepare functional Test plans for the Work orders provided by client
• Perform functional testing for work requests provided by Client
• Prepare and Maintain regression automation test Scripts for work requests by Client
• Give support to Regression test team during the regression Test suite execution.
• Maintain QC to Log the defects and tracking.
• Track & Report the SLA adherence to Client on monthly basis.
• Infra setup, team building, KT and org level innovation are additional activities.

Environment: Mainframes, SAP-SD,MDM,BO/BW, Quality Center, SharePoint, Microsoft office, Agile process, SOAP UI (Web service Testing)

Confidential, Golden, CO

Senior Project Manager / Scrum Master

Responsibilities:

• Manage project communications with key project Stakeholders in the U.S.
• Preparation and review of project plans, key equipment supply agreements and construction contracts
• Manage the project punch list and drive the closure of open items affecting project performance
• Budget and schedule management
• Manage the Request for Information (RFI) process
• Analyze project earned value cost and schedule performance derived from Primavera
• Develop WBS' for key subprojects that have to be performed on time and on budget, develop deliverables definitions, activity performance, prepare level 1 and 2 schedules
• Develop "work arounds" to mitigate impacted rework
• Maintain the project risk registry
• Deliver customer satisfaction by controlling project scope, cost, and schedule
• Working under strict confidentiality and non-disclosure agreements

Environment: Quality Centre, SharePoint, Microsoft office, Agile process, JIRA, Web Applications.

Confidential, Charlotte, NC

Senior Project Manager / Scrum Master

Responsibilities:

• Participate in solution meetings with BSA’s and provide inputs.
• Prepare functional Test plans for the Work orders provided by Client
• Perform functional testing for work requests provided by Client
• Developed and successfully managed TCOE implementation.
• Give support to Regression test team during the regression Test suite execution.
• Make sure to Log the defects in QC for all the defects encountered during testing and tracking.
• Track & Report the SLA adherence to Client on monthly basis.

Environment: JDK 1O.6, Jeffry Web Server, Oracle, IE Browser, Load Runner 8.1,Window 2000 server, 3rd party Tools: Loan Estimator, Actimize, Webnas & MS 3D

Confidential, Irvine, CA

Senior Project Manager

Responsibilities:

• Preparation of project Plan and High level risk analysis.
• Ensure the version controlled User requirement / Functional requirement documents in place
• Ensure CSV (computer system validation) plan as per the project plan.
• V - Model Validated Testing for Regulatory Compliance
• Make sure the Life Sciences regulatory compliance by FDA and IT Quality assurance
• Maintain & Regularize Requirements review and Traceability.
• Responsible for Test case prep and review and finalize with client review & signoff.
• Responsible for Test coverage and completion of the each testing phase of the project by Defined scope.
• Responsible for Validation work stream and Production work streams
• Give support to Regression test team during the regression Test suite execution.
• Make sure to Log the defects in QC for all the defects encountered during testing.
• UI Testing for maintenance module. Regression testing on application module.
• E2E Integration Testing, UAT Test Case generation and support for client execution.
• Test Reports and Dashboard, Database Validation to check the updated data in the Database.
• Performance Testing: test plan and execution
• Automation Testing: Created Regression Test Scripts for application module using Win Runner for Desktop application. Generalized the Test Scripts by creating Check Points, Synchronization Points.

Environment: Mainframes,, Quality Center, SharePoint, Microsoft office, QTP, LR, Agile process, SOAP UI (Web service Testing)