PROFESSIONAL PROFILE

• Accomplished, highly skilled Management Technology professional with over 30 years of Solutions Delivery and Program/Project Management experience with focus on large-scale, complex, and high dollar value initiatives typically strategic and transformational in nature - growth and development oriented.
• Blends structure and discipline with innovation - develops and implements competency centers to evaluate emerging technologies against organization's strategic direction applies structured development and management techniques and methods
• Transforms vision to strategic and actionable plans - conducts detailed, structured analysis quickly understands and deciphers business needs identifies synergies aligns needs with the appropriate resources and technology while remaining consistent with architectural goals and standards to produce workable solutions
• Leads matrix-based, cross-functional teams - often geographically dispersed, including third-party vendors and off-shore resource teams
• Plans and manages across the entire life cycle - the transition of complex systems and equipment, from concept exploration/exploratory development through production/in-service use/retirement on time, on budget, and compliant to specifications
• Drives project management governance and control - centralizes and standardizes processes and standards, builds subject matter practice areas institutes governance and control framework and performance-based monitoring and metrics provides medium for effectively managing the portfolio of projects across the enterprise - providing greater P L control

AREAS OF EXPERTISE

• Program/Portfolio Management - Strategic Planning - Project Management - Merger Acquisition Transition Integration - PMO Development - Vendor Selection Contract Negotiation - Budgeting Cost Control - Resource Planning Management - Issue / Dispute Resolution - Claims Mitigation / Forensic Reconstruction - Program / Project Recovery - Reporting / Decision Support - Regulatory/Compliance - Risk Management - Solution Delivery - Structured Analysis - Process Re-Engineering - Engineering Development Management - Solutions Architecture - IT Infrastructure Development - Data Warehousing / Business Intelligence - Disaster Recovery / Business Continuity Planning - System Integration - Systems/Logistics Engineering
• SKILLS / METHODS / TOOLS
• Critical Path Method CPM - Program Evaluation Review Technique PERT - Business Process Modeling - Life Cycle Management Modeling - Earned Value Management EVM Analysis
• SEI Capability Maturity Model CMM - PDLC / SDLC Waterfall, Spiral, Rational Unified Process, Extreme XP RAD, Agile/Scrum, Prince 2 - Six Sigma DSS/DMAIC - PMI Project Management Body of Knowledge PMBOK
• Project / Portfolio Management Software MS Project/Enterprise Server, Planview, HP PACS, Niku, Primavera, Open Plan - Visio - Word - Excel - Access - PowerPoint - SharePoint - SQL ETL Modeling

WORK HISTORY

Confidential

Project: Confidential

• Enhancements included: 1 modifications internal disbursement system website, database, Active Directory Permissions structure, and reporting 2 modifications to check automation database and service, to accommodate changes to the physical check and 3 full functional and regression testing of the entire disbursement process, including wire transmission and GL reconciliation. Tight coordination with Business and Technology stakeholders was required to reduce the solution delivery window from ten months to four months to achieve compliance with the regulatory deadline.
• Significant modifications to Home Equity HE disbursement and check automation systems to augment the current non-lien payoff process for debt consolidation when a Home Equity Line of Credit HELOC is opened in response to OCC Regulatory requirement.

Confidential

• System Upgrade for Quantitative Risk Management QRM , which is the primary risk management application that utilizes Mortgage Loan Originations data to support the sale and delivery of residential consumer loans on the secondary market in accordance with Government Sponsored Entities GSEs standards and requirements. System upgrade included: 1 implementation of new Citrix Server Farm and QRM Citrix Member Servers XenApp 6.5 2 Server OS Upgrades and 3 QRM Application Upgrade across multiple regions QA, Production, and DR. Project managed entire life cycle through deployment
• Implement enhancements to the Empower Mortgage Originations System to accommodate acquisition and export of new ULDD Phase 2 data elements
• Provide project management and technical advisory services for data integration with QRM. Both project elements delivered within extremely tight regulatory timeframe

Confidential

Consumer Financial Protection Bureau CFPB / Dodd-Frank Act Mortgage Reform Compliance Initiative . This overarching set of regulations fundamentally impacts the mortgage lending operation, from mortgage origination through mortgage servicing. This compliance initiative encompasses a broad array of business impacts including: 1 assessment of/changes to business strategy 2 creation/modification of business policies, processes, and procedures and 3 modifications to supporting technology.

Develop overall project approach to achieve full compliance by the regulatory effective date

Develop detailed method: 1 to assess regulatory impacts using detailed gap analyses 2 to elicit/derive and analyze/prioritize business and technical requirements 3 to support Preliminary Solution Design using collaborative, Agile-like Analysis Design and 4 to distill detailed planning information for Implementation Plan development.

Lead Vendor Solicitation process solicitation of domain-specific solution provider : 1 Provide necessary technical and programmatic information to support RFP 2 Perform vendor evaluations/vendor selection 3 Work with awarded vendor to develop Statement of Work and supporting terms conditions and 4 On-board solution provider/perform knowledge transfer/initiate engagement

Confidential

• Coordinate with Project Sponsor, Business Owner and key business and technology stakeholders to define project scope
• Direct the requirements elicitation and documentation effort facilitate high level solution analyses and trade-offs, estimate costs, prepare cost/benefit analysis, and acquire funding.
• Develop detailed project plan, based on Work Breakdown Structure WBS , highlighting deliverables, milestones, interdependencies, and responsibilities manage project budget
• Coordinate and manage the activities of cross-functional business and technical teams, third party vendors, and solution providers throughout the entire life cycle.
• Integrate and manage SDLC and PDLC activities and deliverables
• Conduct regular status meetings with various project stakeholder groups to maintain project alignment with plan and time, cost and quality objectives provide regular management / status reporting
• Manage risks and issues control changes to scope, schedule and budget

Confidential

• Consulting Solutions Architect/Program Manager - Electronic Imaging Workflow Infrastructure Enhancement and Disaster Recovery Project. Imaging Workflow platform based on FileNet Image Services and eProcess Workflow Engine. Platform supports turnkey Retail Lending life cycle, from Application Entry through Loan Servicing. Strategic initiative designed to meet high availability operations window while providing true Disaster Recovery DR capabilities. Solution leveraged asynchronous data replication to eliminate data loss and minimize impact on business line hours of operation. Commended by affected business lines for implementing solution with minimal impact to business operations.
• Consulting Program Manager OCC Regulatory Reporting Project - Developed and deployed analysis and reporting capability to manage a portfolio of Home Equity Loans and Lines of Credit serviced by others SBO compliant with Office of the Comptroller of the Currency OCC requirements. Project scope included requirements definition data analysis, static and ad hoc report specifications, development and implementation of a data mart and reporting application using Microsoft platform, and hardware and software infrastructure design and deployment.
• Consulting Program Manager - Small Business Lending System Project. Led cross-functional project team in the complete system migration of loan origination system from a legacy client/server application to an open system platform using Agile-like methodology. Overall Program and Project Management responsibilities across entire life cycle. Planned scope of the project included documenting current and future state business processes and credit decisioning rules workflow development infrastructure build-out, including internal and external interfaces and post-production support model development.
• Technical Advisor Consumer Finance Loan Servicing System Migration Feasibility Analysis. Performed detailed technical and programmatic analysis, including vendor RFI process, current state evaluation, analysis of target operating conditions and organizational impacts, dependency impact assessment, evaluation of alternatives, project scoping, and cost, schedule, and resource estimation.
• Consulting Solutions Architect/Program Manager - Retail Lending Services Initiative. Managed several key strategic projects under this initiative: 1 Deployment of Electronic Imaging Solution for Mortgage Servicing Documents accommodating remote locations 2 Trade-off analysis/design alternatives supporting the Lending Solutions Center Phase II and 3 Trade-Off Analysis/Design Alternatives supporting Mortgage Electronic Imaging Workflow Project. All projects adhered to Citizens PDLC.
• Technical Advisor and Program Manager for SBO System Enhancements Project support credit risk management, loss mitigation, and portfolio performance management efforts on 13.5B purchased HELOC/HELOAN portfolio/serviced by others SBO . High visibility/high priority bank initiative included process and data system re-development to enhance risk forecasting and reporting capabilities. Team consists of geographically dispersed, cross-functional business and technology teams and third party solution provider.
• Technical Advisor and Technology Project Manager for Consumer Finance Problem Debt Management Data Warehouse Project. Development of a data warehouse/business intelligence solution hosted on a Manufacturing UNIX Oracle platform capabilities include: store delinquent consumer loan portfolio data in a common repository accessible to the PDM business team for analysis, structured and ad hoc reporting organize data structures in a way that delivers increased strategic, analytical and tactical capabilities for faster and more accurate decision making and deploy BI reporting tools to the PDM business users
• Technical Advisor and Project Manager for Consumer Finance File Management System Secured Access and Control. Proposed technical solution and project approach to comply with data safeguards and privacy requirements of the Gramm-Leach-Bliley Act GLBA .
• Technical Advisor and Project Manager for Group Policy Framework GPF Implementation Initiative. Devised business line level implementation strategy and project management framework for enterprise-wide program for integration of new corporate policy framework and governance control process. Represented Consumer Finance Division in Group planning efforts. Led team of Risk Compliance Subject Matter Experts SMEs and Business Unit Risk Managers through initial planning stages of the initiative.
• Technical Lead/Project Manager Credit Card New Product Development. Serve as Technology Services principal technical representative, leading successful design, development, and implementation of applicable mainframe and distributed applications and non-real-time system integration to vendor credit card platform.

Sr. Technical Lead/Project Manager Mortgage Loan Origination System Development Implementation. Led cross-functional project team for the complete system development and implementation of a mortgage loan origination system from a legacy client/server application to Microsoft .Net-based platform. Overall Program and Project Management responsibilities across entire life cycle. Planned scope of the project included documenting current and future state target operating model business processes , credit decisioning rules, workflow development, infrastructure build-out, internal and external interfaces and post-production support model development while addressing information and payment security and regulatory compliance requirements.

Confidential

• Project Manager responsible for design and implementation of enterprise-wide approx. 60,000 laptops targeted data encryption solution on Windows 2000 and XP platforms part of Customer Information Protection/Corporate Information Security initiative. Project adhered to Six Sigma DMAIC framework.
• Senior technical and management resource for Pre- and Post Legal Day One Information Technology projects supporting acquisition transition/integration/conversion projects.
• Lead large-scale, complex technology projects supporting Corporate Information Systems' strategic and tactical initiatives, including: Sarbanes-Oxley Compliance Project, Enterprise Content Management Initiative, and PeopleSoft Implementation Project. Provided critical input to the FleetBoston Financial Corporate IT PMO during transition to/implementation of CMM Level 2/3 framework - Ensure that projects are planned, executed and managed in accordance with CMM Level 2/3 framework and corporate project management methodology.

Confidential

• Global Pharmaceutical Provided program management services in support of 110B acquisition of 60B Acquisition/Integration. In addition, provided project management and technology direction to various groups within Developmental Sciences Informatics and Corporate Information Technology. Specific areas of concentration included: managing technology initiatives supporting system architecture, globalization, IT infrastructure outsourcing, regulatory compliance, and business to IT strategic alignment.
• Insurance Brokerage / Financial Services Company. - Consulted with management team to optimize project-oriented, web-based customer relationship management system. Evaluated proposed call center voice/data network architecture. Made recommendations on performance measurement metrics.
• eBusiness Startup Company. - Worked with of Executive Vice President of Sales to develop business strategy involving formulation of competitive advantage/value proposition and approach for professional services delivery. Performed technology assessment and analysis focused on product positioning, design, trends, and costs. Developed methodology for performing IT organizational assessments.
• Sr. Technical Advisor with Technology Company - worked with EMC's Professional Services Group to develop business case and implementation plan to support business expansion efforts in the small and medium-sized enterprise. Included custom developed PMO framework, which would allow EMC to collaborate with channel partners and clients for the delivery of managed services in the enterprise storage marketplace