SUMMARY

• Thought Leadership: Connecting DOTS of Technology, Processes and People Capabilities
• Driven Business and Technology Strategies: Programs of Development and Services
• Global Delivery and Services Leadership - Offshore Onsite
• Build Knowledge, Cross Functional to improve business efficiency and effectiveness by emulating human capabilities
• IT Functions- Business Analysis, Program Management and service delivery
• PHARMA/HEALTHCARE: driven business technology functions for 8+ years
• Delivery/Account: Budgeting, Costing/Pricing, Capital/Revenue
• Driven Delivery and Services Excellence: Plan |Implementation
• People and Process Capability: Plans, Maturity Management and Developing Productive Enterprise
• Global Vendor Management: Leveraged different Engagement Models for delivery excellence and optimized cost
• Managed Agile (Scrum), Iterative and Waterfall life cycle projects
• Lean Global Shared Services
• Stand-up teams on model of: P(eople) P (rocesses) T (ools) Model thru’ O (pportunity) A (ctions) R (esults)
• IT Tools: MS Office, MS Project, SPSS and SPHINX

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Princeton, NJ

Responsibilities

• Transformation Initiatives from scratch
• Heading Program Management of Global Pharma regulatory projects, Tool development and Services deliverables
• Liaising with different Health authorities and local affliates for project execution
• Online e-Services like Vendor Management, SQA, Resource Management
• Agile Transformation of Enterprise IT
• Influencing the Architectural Design and SOA components
• Mentor the Teams for proactive planning
• Programs: Plan, Execute, Issues/Risks, Stakeholder Management, Reports
• Resource Management into Lean | Proactive Resource Management
• Team Management to work together on target and quality of deliverables
• Resource and Budget Variance Management with proactive action plan
• Initiated Enterprise Socio-Connect System to create learning and knowledge based Enterprise
• Relationship Management and Connecting with global Vendors for a Leveraged Engagement and a better ROI
• Talent Management: Leadership onboarding, Skill augmentation, Succession planning
• KonnectCo - a Portal to manage Enterprise delivery, Services, Agile KPI Mgmt | Governance and Decision Making
• Leading Initiatives of Delivery Excellence, Value Stream Management, Steering Wheel based Performance Management and ITIL Framework based Services Management frameworks
• Developed RFI / RFP, Bid Evaluations, Vendor Negotiations

Project Management Consultant

Confidential, Austin, TX

Responsibilities

• Lead shared services within oracle and SAP business units thru’ a plan and execution of long term Customer Driven Management, an initiative of $78M
• Work with Business Advisors (Strategy & Operations) to support Firm leadership and the businesses/channels in planning and executing the employee performance management process by:
• Contributing to process planning activities including setting the performance management calendar for Mid-Year and Year-end appraisals
• Performing analyses that support process reviews and leadership decisions
• Act as a liaison between Firm leadership and the Consulting Talent Process Champions. Advise management on issues that relate to performance management to ensure that appropriate and corrective measures are undertaken
• Conceptualizing and effectuating educational campaigns in view of providing the employees and management with a good understanding of the relevant processes, methodology and framework used for evaluation and implement these campaigns in the stages prior to the key moments of the performance management.
• Defined Service Management Road Map: Executed Agile for effective Services Management.
• Identified the gap and designed a counsellor awareness program and evaluation technique to develop and assess people management skills of counsellors which helped drive the assimilation and integration of new hires in the Confidential culture.
• Defined a Proactive Horizon Planning to utilize continuous integration of plans and cost effectiveness to achieve 40% reduction in cost and time.
• Relationship Mgmt., Business Review, Consulting, Managing the operating budget and resource allocation for multimillion dollar customer engagements.
• Overarching Governance of Performance Management, Delivery-To-Plans and Skills+2 for seamless Technical Capabilities.
• Set-up PMO and defined processes to manage

Project Manager

Confidential, Sunnyvale, California

Responsibilities:

• Ensure that anassigned project is appropriately constructed with well-defineddeliverables and work streams and that these are delivered in the timeframeand to the cost budget as agreed with stakeholders
• Manage Project billing, Project Costing and other cost management activities like PO and Invoice tracking along with ensuring proper ledger maintenance.
• Develop outline project approaches, detailed project plans, cost budgets and time lines that support the Delivery teams in working to requirement and assist them in meeting relevant stakeholder need
• Identify, assess and escalate risks to the success of the project, raising awareness of risks in a timely manner to ensure cost-effective and prompt resolution of issues in strict adherence to agreed Risk Management methods.
• Ensure all stakeholders are engaged and remain committed to assigned projects and have complete and continuing awareness of the project plan, key milestones, progress to date and plans to completion, providing regular and accurate reports on progress, issues and plans to relevant stakeholders and escalating any issues to Client and our Management as per agreed Escalation Procedures.
• Ensure effective stakeholder management by actively representing the project team to relevant stakeholders, ensuring that relationships are built and maintained inside the organization and by ensuring that effective and agreed project governance processes are implemented.
• Monitor costs, timescales, resources used and the performance of team members acting where these deviate from agreed levels and tolerances and ensuring that stakeholders are provided with status reports as agreed
• Record and deliver stakeholder’s quality expectations of the project and the constituent deliverables, ensuring that realistic project and quality plans are prepared and maintained and that stakeholders and team members all understand, are committed to and delver to those expectations.
• Ensure that projects are formally closed and that end of project and lessons learned reviews are completed to ensure that lessons learned are captured and passed to the relevant forum for action

Team Manger

Confidential, Wrexham

Responsibilities:

• Managing business opportunities for multi-million dollar projects
• Sales Prospecting for Development and Maintenance Professional Services
• Lead Generation
• Identifying customer need and Problems
• Proactive Plan for Application Knowledge and Management of Capacity.
• Liaison with the clients - Business Units of Agency more than $10M potential
• Negotiating project delivery terms, costs, objectives, personnel assignments, and all related contract issues
• Delivery Management, Risks/Issues/Escalations
• Develop/Manage/Execute Road Map of Program/Business Unit solutions

Associate Consultant

Confidential

Responsibilities:

• Extensively liaised with business stakeholders, product owners/business analysts and third-party teams
• Reviewed project documentation from a test perspective prior to a final approval from project stakeholders
• Configuration and Change Management of project documentation usingSharePoint
• Identifying customer need and Problems.
• Worked in Microsoft Visio for the call flow diagrams
• Used Microsoft SharePoint for managing and provisioning of project documents and configuration control
• As a part of project methodology created the plan and report and got client sign off
• Maintained defect metrics and performed analysis of the root cause of defects to minimize the user errors